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Top Rated
207 Ratings

New Relic

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Top Rated
207 Ratings
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Score 8.1 out of 100
17 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

New Relic

For monitoring specific URLs for response time, tracking performance of an application over time, and being able to drill down to the function level where an app component might be experiencing an issue, it seems to be well suited.Also, the overall NR suite seems to experience rapid changes, which could potentially be somewhat unsettling to users who are trying to get familiar with a feature area. I'm unsure also, how consistently these are documented.It seems to have less ability them some other products, to be able to see what low-level procedures on the code or DB side could be bottlenecks.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

Error detection, outage detection, throughput monitoring, percentage monitoring are the scenarios that we’re currently using [Splunk Infrastructure Monitoring (formerly SignalFx)] for and they are well suited. I believe it is less appropriate when a precise number is required for monitoring. Because sometimes discrepancies occur because of metric collectors. For example, 100 metric is reported at time t, but on the charts, it’s split as 60 for time t and 40 for t1.
Anonymous | TrustRadius Reviewer

Pros

New Relic

  • The New Relic agent does a great job of monitoring and profiling an application.
  • The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
  • New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

  • Easy to create dashboards with different graphs and metrics
  • Very good APM with distributed traces
  • Nice mapping feature for a graphical presentation of the microservices and connections
  • Very easily to connect with our infra in AWS
Igor Zeiger | TrustRadius Reviewer

Cons

New Relic

  • Sometimes we can't drill down deep enough on errors or traces.
  • Inter communication paths are not obvious (stack) though service maps are helpful at times.
  • I often feel like it's not really built for cloud monitoring and microservices.
  • There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

  • I'd say better advice on how best organizations can tailor it to suit their needs
  • I've seen newcomers face a steeper learning curve, and hence better documentation
  • I'm not a big fan of how active/inactive metrics can be told apart
Imnet Worku Edossa | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 7.3
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 7.7
Based on 4 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Implementation Rating

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

SignalFX is a strong competitor in the monitoring SaaS space and provide the basic necessities for production grade monitoring and alerting. Other solutions may offer easier adoption and other helpful features, but will have trouble competing for cost for organizations that have bandwidth to tweak metric ingress.
DJ Enriquez | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
  • It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
  • By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
  • Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.
Anonymous | TrustRadius Reviewer

Splunk Infrastructure Monitoring (formerly SignalFx)

  • Splunk Infrastructure Monitoring helps us to detect and monitor potential problem[s] (before they happen).
  • Splunk Infrastructure Monitoring helps us to fatly understand [the] root cause of a problem in the system (when we have the right metrics),.
  • We can't easily monitor our client usage with Splunk Infrastructure Monitoring.
Anonymous | TrustRadius Reviewer

Screenshots

New Relic

Splunk Infrastructure Monitoring (formerly SignalFx)

Pricing Details

New Relic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Proactive Detection0.254
Incident Intelligence0.505
  1. per user
  2. per GB
  3. per million app transactions
  4. per incident
Additional Pricing Details

Splunk Infrastructure Monitoring (formerly SignalFx)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk Infrastructure Monitoring (formerly SignalFx) Editions & Modules

Additional Pricing Details

Add comparison