What users are saying about
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Top Rated
255 Ratings
New Relic
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Top Rated
255 Ratings
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Based on 255 reviews and ratings
Splunk Infrastructure Monitoring
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Top Rated
67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 67 reviews and ratings
Attribute Ratings
- New Relic is rated higher in 1 area: Likelihood to Recommend
- Splunk Infrastructure Monitoring is rated higher in 1 area: Usability
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

8.0
Splunk Infrastructure Monitoring
80%
20 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

Splunk Infrastructure Monitoring
N/A
0 Ratings
Usability

5.7
New Relic
57%
5 Ratings

7.3
Splunk Infrastructure Monitoring
73%
1 Rating
Availability

10.0
New Relic
100%
2 Ratings

Splunk Infrastructure Monitoring
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings

Splunk Infrastructure Monitoring
N/A
0 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings

Splunk Infrastructure Monitoring
N/A
0 Ratings
Implementation Rating

6.7
New Relic
67%
9 Ratings

Splunk Infrastructure Monitoring
N/A
0 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

Splunk Infrastructure Monitoring
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesSplunk Infrastructure Monitoring
Splunk Infrastructure Monitoring is well suited for any complicated environment where you have apps and servers across multiple clouds and platforms and products. If you have a data centre where all your apps and servers are in one single network, you could probably get away with older solutions. But for any modern, complex, hybrid-cloud microservices environment, Splunk Infrastructure Monitoring is a must-have.
CIO (Chief Information Officer)
David M WilliamsFinancial Services, 51-200 employees
Pros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Splunk Infrastructure Monitoring
- SignalFX handles historical metric aggregation exceptionally well, providing a multifaceted approach to event detection based on anomalies.
- SignalFX's cost is incredibly flexible with their pricing model of DPM (data-point per minute) vs the traditional "per host" model that most monitoring SaaS use.
- SignalFX support is responsive and knowledgeable, very eager to help solve your immediate problems.
- SignalFX integrations is vast and constantly growing, making adoption easy even when multiple different open-source technologies are used in your stack.
Lead DevOps Engineer
GlympseComputer Software, 11-50 employees
Cons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Splunk Infrastructure Monitoring
- Better integration with our clients (native mobile clients SDKs will be great).
- A way to easily tag filters and move them across metrics/formula.
- Alert system to easy false [alarm] and hard to configure.
- Be able to have group more dimensions (and have more values on each).

Verified User
Director in Engineering
Financial Services Company, 201-500 employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Splunk Infrastructure Monitoring
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
Splunk Infrastructure Monitoring Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesSplunk Infrastructure Monitoring
No score
No answers yet
No answers on this topic
Usability
New Relic
New Relic 5.7
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesSplunk Infrastructure Monitoring
Splunk Infrastructure Monitoring 7.3
Based on 1 answer
I find that learning the interface can take some time. We need a better show-and-tell on how the Teams pages, Dashboard Groups, Dashboards and charts delay.Advance SignalFlow is sometimes hard to build. Some better samples of advanced SignalFlow would be helpful. For example, Splunk SPL has a vast resource of examples.

Verified User
Engineer in Engineering
Insurance Company, 5001-10,000 employeesReliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Splunk Infrastructure Monitoring
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Splunk Infrastructure Monitoring
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Splunk Infrastructure Monitoring
No score
No answers yet
No answers on this topic
Implementation Rating
New Relic
New Relic 6.7
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Splunk Infrastructure Monitoring
No score
No answers yet
No answers on this topic
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesSplunk Infrastructure Monitoring
They’re not for the same purpose but we’re using NewRelic and Honeycomb for monitoring purposes. NewRelic is used for HTTP client monitoring for system related throughput, error, database and external client monitoring. Honeycomb is used to monitor actual HTTP request/response values. Splunk [Infrastructure Monitoring] is used for real-time application related throughout and error monitoring.

Verified User
Engineer in Engineering
Computer Software Company, 201-500 employeesScalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Splunk Infrastructure Monitoring
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesSplunk Infrastructure Monitoring
- It has improved the Service Level Agreement.
- The response time to resolve the issue has been decreased exponentially.
- There is a new resolution category now i.e. zero call resolution which is a result of the AI-driven feature that helps resolve things before they really occur.

Verified User
Manager in Research & Development
Information Technology & Services Company, 10,001+ employees