New Relic vs Splunk Infrastructure Monitoring (formerly SignalFx)

• The New Relic agent does a great job of monitoring and profiling an application.
• The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
• New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.

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• Easy to create dashboards with different graphs and metrics
• Very good APM with distributed traces
• Nice mapping feature for a graphical presentation of the microservices and connections
• Very easily to connect with our infra in AWS

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• Sometimes we can't drill down deep enough on errors or traces.
• Inter communication paths are not obvious (stack) though service maps are helpful at times.
• I often feel like it's not really built for cloud monitoring and microservices.
• There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.

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• I'd say better advice on how best organizations can tailor it to suit their needs
• I've seen newcomers face a steeper learning curve, and hence better documentation
• I'm not a big fan of how active/inactive metrics can be told apart

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• I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
• It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
• By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
• Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.

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• Splunk Infrastructure Monitoring helps us to detect and monitor potential problem[s] (before they happen).
• Splunk Infrastructure Monitoring helps us to fatly understand [the] root cause of a problem in the system (when we have the right metrics),.
• We can't easily monitor our client usage with Splunk Infrastructure Monitoring.

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