What users are saying about
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Top Rated
251 Ratings

New Relic

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Top Rated
251 Ratings
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Score 8.4 out of 100
38 Ratings
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Score 8.8 out of 100

Feature Set Ratings

    Network Performance Monitoring

    New Relic

    Feature Set Not Supported
    N/A
    8.5

    ThousandEyes

    85%
    ThousandEyes ranks higher in 7/7 features

    Network monitoring

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    14 Ratings

    Alerts

    N/A
    0 Ratings
    9.8
    98%
    15 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.9
    79%
    13 Ratings

    Network mapping

    N/A
    0 Ratings
    8.1
    81%
    14 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Attribute Ratings

    • ThousandEyes is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    8.9

    ThousandEyes

    89%
    15 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings

    ThousandEyes

    N/A
    0 Ratings

    Usability

    5.8

    New Relic

    58%
    5 Ratings

    ThousandEyes

    N/A
    0 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings

    ThousandEyes

    N/A
    0 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    ThousandEyes

    N/A
    0 Ratings

    Support Rating

    7.7

    New Relic

    77%
    7 Ratings
    9.2

    ThousandEyes

    92%
    3 Ratings

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings

    ThousandEyes

    N/A
    0 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    ThousandEyes

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    If this world is feeling out of control these days, you CAN access a bit more power. ThousandEyes will help make you a bit more master of mistress (etc) of your IT universe, folding in internet, cloud, Saas, etc. Get a better flyover view of all your processes and truly perceive end user experience. Oh, and I love the name ThousandEyes!!!
    Anonymous | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    ThousandEyes

    • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
    • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
    • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
    • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
    Anonymous | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    ThousandEyes

    • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
    Kevin Duffey | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    ThousandEyes

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ThousandEyes Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.7
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    ThousandEyes

    ThousandEyes 9.2
    Based on 3 answers
    You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
    Manuel Ayala | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
    Jean Franco | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    ThousandEyes

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    ThousandEyes

    • We saved over $1.5M in annual revenue in 2020 by leveraging ThousandEyes to identify and monitor critical customer infrastructures.
    • We have cut down out mean time to remediate customer network issues by 40% since ThousandEyes was implemented
    • Since we started using ThousandEyes, our customer retention has increased from 78% to 90%.
    Anonymous | TrustRadius Reviewer

    Screenshots

    New Relic

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