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Top Rated
251 Ratings

New Relic

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Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
2 Ratings
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Score 8 out of 100

Attribute Ratings

  • New Relic is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

New Relic

85%
111 Ratings
8.0

TrueSight Pulse (formerly Boundary) (discontinued)

80%
2 Ratings

Likelihood to Renew

7.3

New Relic

73%
10 Ratings

TrueSight Pulse (formerly Boundary) (discontinued)

N/A
0 Ratings

Usability

5.8

New Relic

58%
5 Ratings

TrueSight Pulse (formerly Boundary) (discontinued)

N/A
0 Ratings

Availability

10.0

New Relic

100%
2 Ratings

TrueSight Pulse (formerly Boundary) (discontinued)

N/A
0 Ratings

Performance

8.0

New Relic

80%
2 Ratings

TrueSight Pulse (formerly Boundary) (discontinued)

N/A
0 Ratings

Support Rating

7.7

New Relic

77%
7 Ratings

TrueSight Pulse (formerly Boundary) (discontinued)

N/A
0 Ratings

Implementation Rating

7.0

New Relic

70%
9 Ratings

TrueSight Pulse (formerly Boundary) (discontinued)

N/A
0 Ratings

Product Scalability

8.0

New Relic

80%
1 Rating

TrueSight Pulse (formerly Boundary) (discontinued)

N/A
0 Ratings

Likelihood to Recommend

New Relic

I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
Anonymous | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

Well suited when server monitoring, not well suited for non system administrators. Need to have server knowledge to get full understanding of product
Andrew Kawczynski | TrustRadius Reviewer

Pros

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Meraz Haque | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

  • Real-time high-resolution metric monitoring. Data can be collected and viewed at 1-second resolution.
  • Visualization of line charts
  • Cloud hosted
Anonymous | TrustRadius Reviewer

Cons

New Relic

  • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
  • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
  • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
  • Sometimes it's tricky to determine which product to use to accomplish a task.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

  • The interface is functional and adaptable but I kind of wish it looked like its predecessor Patrol Monitor.
  • It is somewhat hard to understand the integrations into the UI.
  • Hoping for more metric choices.
Andrew Kawczynski | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Incident Intelligence0.504
Free (Forever)$05
  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. per month per extra GB data ingest (after first free 100GB per month)
  4. per month per event (after first 1000 free events per month)
  5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details

TrueSight Pulse (formerly Boundary) (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 month

TrueSight Pulse (formerly Boundary) (discontinued) Editions & Modules

Edition
Standard$81
Advanced$121
  1. month
Additional Pricing Details
Pricing reflect discount for annual subscription. Month to month pricing is $12 for Standard, $15 for Advanced

Likelihood to Renew

New Relic

New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

No score
No answers yet
No answers on this topic

Usability

New Relic

New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

No score
No answers yet
No answers on this topic

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 7.7
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

New Relic

New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
Anonymous | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

Datadog seems to have more freedom to build dashboards. They have more visualization types. However, Pulse seems to be better from a cost stand point. Pulse is able to accomplish everything we need, so no need to spend the extra cost.
Anonymous | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
Anonymous | TrustRadius Reviewer

TrueSight Pulse (formerly Boundary) (discontinued)

  • Positive in alert notifications.
  • Positive in keeping environment up time.
  • Positive in being able to monitor various metrics and meters.
Andrew Kawczynski | TrustRadius Reviewer

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