What users are saying about
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Top Rated
254 Ratings

New Relic

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Top Rated
254 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 10 out of 100

Feature Set Ratings

    Monitoring Tasks

    New Relic

    Feature Set Not Supported
    N/A
    9.7

    Watchman Monitoring

    97%
    Watchman Monitoring ranks higher in 3/3 features

    Remote monitoring

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Multi-device monitoring

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Automated alerts and notifications

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Management Tasks

    New Relic

    Feature Set Not Supported
    N/A
    7.0

    Watchman Monitoring

    70%
    Watchman Monitoring ranks higher in 1/1 features

    Software and hardware inventory

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Reporting

    New Relic

    Feature Set Not Supported
    N/A
    7.5

    Watchman Monitoring

    75%
    Watchman Monitoring ranks higher in 2/2 features

    Customizable reporting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Risk analysis

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Watchman Monitoring is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    10.0

    Watchman Monitoring

    100%
    1 Rating

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings

    Watchman Monitoring

    N/A
    0 Ratings

    Usability

    5.7

    New Relic

    57%
    5 Ratings

    Watchman Monitoring

    N/A
    0 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings

    Watchman Monitoring

    N/A
    0 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    Watchman Monitoring

    N/A
    0 Ratings

    Support Rating

    7.6

    New Relic

    76%
    7 Ratings

    Watchman Monitoring

    N/A
    0 Ratings

    Implementation Rating

    6.7

    New Relic

    67%
    9 Ratings

    Watchman Monitoring

    N/A
    0 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    Watchman Monitoring

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    Watchman Monitoring

    If you are in IT consulting or manage any fleet of computers, both Mac and PC (and yes Linux) - you should have this installed. It will be able to provide you the information needed to repair computers and avoid productivity loss by users.
    Anonymous | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    Watchman Monitoring

    • Super easy to deploy.
    • Integrates well with ZenDesk and YourComputerInventory.com.
    • Website is very clear and email to manage.
    • Support is awesome.
    • Super lightweight package.
    Anonymous | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    Watchman Monitoring

    • Would like to see non-computer deployment agent - such as Synology.
    • Since it's mainly reporting, this isn't necessary improvement, but it would be good if it can receive data - so in case we can't ping a machine, maybe use Watchman as a backdoor - but that would go against it's main principles.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    Watchman Monitoring

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $79 Up to 25 Devices

    Watchman Monitoring Editions & Modules

    On-premise Edition
    Watchman Monitoring$79.001
    Watchman Monitoring$199.002
    Watchman Monitoring$299.003
    1. Up to 25 Devices
    2. Up to 1500 Devices
    3. Over 1500 Devices
    SaaS Edition
    Watchman Monitoring$79.001
    Watchman Monitoring$199.002
    Watchman Monitoring$299.003
    1. Up to 25 Devices
    2. Up to 1500 Devices
    3. Over 1500 Devices
    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    Watchman Monitoring

    No score
    No answers yet
    No answers on this topic

    Usability

    New Relic

    New Relic 5.7
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    Watchman Monitoring

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    Watchman Monitoring

    No score
    No answers yet
    No answers on this topic

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    Watchman Monitoring

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.6
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    Watchman Monitoring

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    New Relic

    New Relic 6.7
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    Watchman Monitoring

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    Watchman Monitoring

    No answers on this topic

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    Watchman Monitoring

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    Watchman Monitoring

    • I've been using it since the day it came out - there have so many times where a machine has had an error reported by Watchman that we've been able to save the client before something terrible happened.
    • The ROI is there - you can easily resell this product to your clients, or wrap it into your product offering.
    Anonymous | TrustRadius Reviewer

    Screenshots

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