Inbenta Enterprise Search vs. Newired

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Inbenta Enterprise Search
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.N/A
Newired
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Newired is a digital adoption solution designed to allow companies and organizations to create seamless, smooth, and positive experiences for users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, and mistakes are reduced or even avoided completely. Newired doesn’t require companies to redesign or overhaul their websites and web applications to ensure a smooth experience for their…
$540
per month
Pricing
Inbenta Enterprise SearchNewired
Editions & Modules
No answers on this topic
Newired Journeys
$540.00
per month
Newired Tips
$540.00
per month
Newired Journeys
$540.00
per month
Newired Tips
$540.00
per month
Newired Tips & Journeys
$801.00
per month
Newired Tips & Journeys
$801.00
per month
Offerings
Pricing Offerings
Inbenta Enterprise SearchNewired
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeRequired$6,480 per year
Additional DetailsInbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/
More Pricing Information
Community Pulse
Inbenta Enterprise SearchNewired
Top Pros
Top Cons
Best Alternatives
Inbenta Enterprise SearchNewired
Small Businesses
Algolia
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Score 8.8 out of 10
Pendo.io
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Score 8.3 out of 10
Medium-sized Companies
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Score 9.0 out of 10
Whatfix
Whatfix
Score 9.5 out of 10
Enterprises
Guru
Guru
Score 9.0 out of 10
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Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Inbenta Enterprise SearchNewired
Likelihood to Recommend
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Inbenta Enterprise SearchNewired
Likelihood to Recommend
Inbenta Technologies Inc.
If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
Read full review
Newired
No answers on this topic
Pros
Inbenta Technologies Inc.
  • Fairly easy to use interface.
  • Quick to onboard new users, both in terms of access as well as training.
  • The NLP-based semantic search feature is quite impressive.
Read full review
Newired
No answers on this topic
Cons
Inbenta Technologies Inc.
  • It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
  • The documentation and online forums are bare minimum.
  • Quite buggy when working with multiple sources.
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Newired
No answers on this topic
Alternatives Considered
Inbenta Technologies Inc.
Apache Solr to Inbenta is like Java to Python. Apache Solr is powerful and handles complex search platforms well. Inbenta, on the other hand, is meant to be easy to use and does not lay too much emphasis on performance. If you are a small or medium business, Inbenta may suit your needs better. However, if you wish to manage a large and complex search platform, Solr is the way to go.
Read full review
Newired
No answers on this topic
Return on Investment
Inbenta Technologies Inc.
  • Enabled our developers to quickly deploy changes to the search model.
  • NLP-powered semantic search feedback provides good actionable insights.
Read full review
Newired
No answers on this topic
ScreenShots

Inbenta Enterprise Search Screenshots

Screenshot of Inbenta Search Sample Result

Newired Screenshots

Screenshot of Modal stepsScreenshot of Step by step guidance