Newired vs. Userlane

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Newired
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Newired is a digital adoption solution designed to allow companies and organizations to create seamless, smooth, and positive experiences for users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, and mistakes are reduced or even avoided completely. Newired doesn’t require companies to redesign or overhaul their websites and web applications to ensure a smooth experience for their…
$540
per month
Userlane
Score 9.8 out of 10
Enterprise companies (1,001+ employees)
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the…N/A
Pricing
NewiredUserlane
Editions & Modules
Newired Journeys
$540.00
per month
Newired Tips
$540.00
per month
Newired Journeys
$540.00
per month
Newired Tips
$540.00
per month
Newired Tips & Journeys
$801.00
per month
Newired Tips & Journeys
$801.00
per month
No answers on this topic
Offerings
Pricing Offerings
NewiredUserlane
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$6,480 per yearRequired
Additional DetailsThe application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
More Pricing Information
Best Alternatives
NewiredUserlane
Small Businesses
Pendo.io
Pendo.io
Score 8.2 out of 10
Pendo.io
Pendo.io
Score 8.2 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.3 out of 10
Whatfix
Whatfix
Score 9.3 out of 10
Enterprises
Whatfix
Whatfix
Score 9.3 out of 10
Whatfix
Whatfix
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NewiredUserlane
Likelihood to Recommend
-
(0 ratings)
9.1
(4 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
NewiredUserlane
Likelihood to Recommend
Newired
No answers on this topic
Userlane
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users
Read full review
Pros
Newired
No answers on this topic
Userlane
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
Read full review
Cons
Newired
No answers on this topic
Userlane
  • Need to Improve User level analytics
  • Need to Improve UX/UI
  • Need to improve reporting
  • More option to export the analytics report ,Currently you can export in PDF.
Read full review
Usability
Newired
No answers on this topic
Userlane
  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
Read full review
Alternatives Considered
Newired
No answers on this topic
Userlane
I haven't used any other to much extent.
Read full review
Return on Investment
Newired
No answers on this topic
Userlane
  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
Read full review
ScreenShots

Newired Screenshots

Screenshot of Modal stepsScreenshot of Step by step guidance

Userlane Screenshots

Screenshot of Explanation of the action which has to be taken by the user.