Newired vs. Usersnap

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Newired
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Newired is a digital adoption solution designed to allow companies and organizations to create seamless, smooth, and positive experiences for users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, and mistakes are reduced or even avoided completely. Newired doesn’t require companies to redesign or overhaul their websites and web applications to ensure a smooth experience for their…
$540
per month
Usersnap
Score 7.5 out of 10
N/A
Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.
$98
per month
Pricing
NewiredUsersnap
Editions & Modules
Newired Journeys
$540.00
per month
Newired Tips
$540.00
per month
Newired Journeys
$540.00
per month
Newired Tips
$540.00
per month
Newired Tips & Journeys
$801.00
per month
Newired Tips & Journeys
$801.00
per month
Startup
$99
per month
Company
$189
per month
Premium
$329
per month
Enterprise
$2,379
per month
Offerings
Pricing Offerings
NewiredUsersnap
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$6,480 per yearNo setup fee
Additional DetailsThe application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/Discount available for annual pricing.
More Pricing Information
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All AlternativesView all alternativesView all alternatives
User Ratings
NewiredUsersnap
Likelihood to Recommend
-
(0 ratings)
8.4
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
NewiredUsersnap
Likelihood to Recommend
Newired
No answers on this topic
Usersnap GmbH
Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
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Pros
Newired
No answers on this topic
Usersnap GmbH
  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
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Cons
Newired
No answers on this topic
Usersnap GmbH
  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
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Support Rating
Newired
No answers on this topic
Usersnap GmbH
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
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Alternatives Considered
Newired
No answers on this topic
Usersnap GmbH
Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
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Return on Investment
Newired
No answers on this topic
Usersnap GmbH
  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
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ScreenShots

Newired Screenshots

Screenshot of Modal stepsScreenshot of Step by step guidance