What users are saying about
3 Ratings
1 Rating
3 Ratings
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Score 7.5 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Newired

Newired is helpful in the on-boarding process for new staff. It does take time to get the system set up properly for all of the different applications that we use on a daily basis, but I believe that overall it cuts down on the time it takes to train people, especially as we are growing a lot and welcoming many new staff members. Some staff members are still reluctant to use it though, or prefer to try to figure things out themselves or speak with a supervisor.
Anonymous | TrustRadius Reviewer

Vitally

  • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
  • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Newired
Vitally
10.0
Role-based user permissions
Newired
Vitally
10.0

Platform & Infrastructure

Newired
Vitally
10.0
API
Newired
Vitally
10.0
Integration with Salesforce.com
Newired
Vitally
10.0

Customer Data Extraction / Integration

Newired
Vitally
10.0
Product usage
Newired
Vitally
10.0

Customer Success Management

Newired
Vitally
9.7
NPS surveys
Newired
Vitally
8.0
Customer profiles
Newired
Vitally
10.0
Automated workflow
Newired
Vitally
10.0
Internal collaboration
Newired
Vitally
10.0
Customer health scoring
Newired
Vitally
10.0
Customer segmentation
Newired
Vitally
10.0

CSM Reporting & Analytics

Newired
Vitally
9.8
Customer health trends
Newired
Vitally
10.0
Engagement analytics
Newired
Vitally
10.0
Revenue forecasting
Newired
Vitally
9.0
Dashboards
Newired
Vitally
10.0

Pros

Newired

  • User-friendly interface, even for people who are not so comfortable with new technology
  • Makes the on-boarding process for new staff members more streamlined
  • Helps integrate different types of systems across departments
Anonymous | TrustRadius Reviewer

Vitally

  • Simple setup
  • Detailed reporting
  • Automates manual tasks
  • Excellent support
Anonymous | TrustRadius Reviewer

Cons

Newired

  • Some of the systems we use are outdated or customized for us, and these don't interface as well with Newired
  • Sometimes new staff are reluctant to use Newired because it is yet another new application
  • Easier integration with Google systems would be appreciated
Anonymous | TrustRadius Reviewer

Vitally

  • NPS measurement is not particularly customizable
Anonymous | TrustRadius Reviewer

Alternatives Considered

Newired

Newired is the first digital adoption product that we have used, although we did consider other options in the selection process. Newired was competitively priced and we liked the user interface – it seemed easy to use and relatively simple to set up. Overall, we are happy with Newired so far.
Anonymous | TrustRadius Reviewer

Vitally

  • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
  • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
  • Vitally worked out to be much cheaper for our needs.
Anonymous | TrustRadius Reviewer

Return on Investment

Newired

  • Newired has increased capacity by cutting down on the time it takes to train new employees
  • Allowed us to review usage and efficacy of systems
  • Integrate systems across different departments and platforms
Anonymous | TrustRadius Reviewer

Vitally

  • Increased renewal rates
  • Reduced overall time spent analyzing customer health
  • Reduces manual tasks for customer health
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Newired

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 6,480.00*

* per year

Newired Editions & Modules

On-premise Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
SaaS Edition
Newired Journeys$540.001
Newired Tips$540.001
Newired Tips & Journeys$801.001
  1. per month
Additional Pricing Details
The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/

Vitally

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vitally Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison