Newired vs. Vitally

Newired

Vitally

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Newired	Score 8.0 out of 10	Enterprise companies (1,001+ employees)	Newired is a digital adoption solution designed to allow companies and organizations to create seamless, smooth, and positive experiences for users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, and mistakes are reduced or even avoided completely. Newired doesn’t require companies to redesign or overhaul their websites and web applications to ensure a smooth experience for their…	$540 per month
Vitally	Score 8.6 out of 10	N/A	Vitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention.	N/A

Pricing

Newired

Vitally

Editions & Modules

Newired Journeys: $540.00
per month
Newired Tips: $540.00
per month
Newired Journeys: $540.00
per month
Newired Tips: $540.00
per month
Newired Tips & Journeys: $801.00
per month
Newired Tips & Journeys: $801.00
per month

No answers on this topic

Offerings

Pricing Offerings
Newired	Vitally
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$6,480 per year

No setup fee

Additional Details

The application costs depends on the number of users. More info here: https://www.newired.com/newired-pricing/

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More Pricing Information

Community Pulse
	Newired	Vitally
Top Pros	Pro New technology Pro Boarding process Pro Workflow tool	Pro Simple setup Pro Detailed reporting Pro Manual tasks
Top Cons	Minus Integration with google Minus Active directory Minus New application	No answers on this topic

Features

Newired

Vitally

Security

Comparison of Security features of Product A and Product B
	Newired - Ratings	Vitally 10.0 1 Ratings 13% above category average
Role-based user permissions	00 Ratings	10.01 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	Newired - Ratings	Vitally 10.0 1 Ratings 16% above category average
API	00 Ratings	10.01 Ratings
Integration with Salesforce.com	00 Ratings	10.01 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	Newired - Ratings	Vitally 10.0 1 Ratings 14% above category average
Product usage	00 Ratings	10.01 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	Newired - Ratings	Vitally 9.7 1 Ratings 15% above category average
NPS surveys	00 Ratings	8.01 Ratings
Customer profiles	00 Ratings	10.01 Ratings
Automated workflow	00 Ratings	10.01 Ratings
Internal collaboration	00 Ratings	10.01 Ratings
Customer health scoring	00 Ratings	10.01 Ratings
Customer segmentation	00 Ratings	10.01 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	Newired - Ratings	Vitally 9.8 1 Ratings 17% above category average
Customer health trends	00 Ratings	10.01 Ratings
Engagement analytics	00 Ratings	10.01 Ratings
Revenue forecasting	00 Ratings	9.01 Ratings
Dashboards	00 Ratings	10.01 Ratings

Best Alternatives
	Newired	Vitally
Small Businesses	Pendo.io Score 8.2 out of 10	Intercom Score 8.7 out of 10
Medium-sized Companies	Whatfix Score 9.3 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Whatfix Score 9.3 out of 10	Cisco Webex Experience Management (discontinued) Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Newired	Vitally
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Newired	Vitally
Likelihood to Recommend	Newired No answers on this topic	Vitally Vitally is suitable for any software company that is looking to measure and report and action the health of their customers. While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health. Incentivized Verified User Anonymous Read full review
Pros	Newired No answers on this topic	Vitally Simple setup Detailed reporting Automates manual tasks Excellent support Incentivized Verified User Anonymous Read full review
Cons	Newired No answers on this topic	Vitally NPS measurement is not particularly customizable Incentivized Verified User Anonymous Read full review
Alternatives Considered	Newired No answers on this topic	Vitally Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools. Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app. Vitally worked out to be much cheaper for our needs. Incentivized Verified User Anonymous Read full review
Return on Investment	Newired No answers on this topic	Vitally Increased renewal rates Reduced overall time spent analyzing customer health Reduces manual tasks for customer health Incentivized Verified User Anonymous Read full review
ScreenShots	Newired Screenshots