eClinicalWorks vs. NextGen Healthcare EHR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eClinicalWorks
Score 8.0 out of 10
N/A
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.N/A
NextGen Healthcare EHR
Score 7.9 out of 10
N/A
NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. NextGen® Enterprise EHR built for large practices delivers a fully integrated, scalable system that helps clients achieve interoperability, patient engagement, regulatory compliance, and value-based…N/A
Pricing
eClinicalWorksNextGen Healthcare EHR
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eClinicalWorksNextGen Healthcare EHR
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
eClinicalWorksNextGen Healthcare EHR
Considered Both Products
eClinicalWorks
Chose eClinicalWorks
Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive …
NextGen Healthcare EHR
Chose NextGen Healthcare EHR
MediTouch EHR had a better back-end support thank eClinicalWorks (eCW) when we asked for high availability of the application to both vendors. MediTouch EHR was able to provided their downtime statistics of the last three years along with where their current host facilities are …
Top Pros
Top Cons
Features
eClinicalWorksNextGen Healthcare EHR
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
eClinicalWorks
5.1
18 Ratings
41% below category average
NextGen Healthcare EHR
8.4
16 Ratings
9% above category average
Real-time eligibility verification5.117 Ratings8.616 Ratings
Claims management4.715 Ratings8.016 Ratings
Coding5.416 Ratings8.615 Ratings
Patient billing5.416 Ratings9.014 Ratings
Financial Reporting4.715 Ratings8.014 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
eClinicalWorks
3.4
22 Ratings
81% below category average
NextGen Healthcare EHR
8.6
13 Ratings
7% above category average
Rule-based scheduling4.221 Ratings8.01 Ratings
Automated appointment reminders4.417 Ratings8.313 Ratings
Automated patient check-in2.117 Ratings9.01 Ratings
Multi-location support1.720 Ratings9.01 Ratings
Calendar interface4.617 Ratings8.510 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
eClinicalWorks
3.4
25 Ratings
72% below category average
NextGen Healthcare EHR
6.9
16 Ratings
5% below category average
Charting / document management2.925 Ratings7.516 Ratings
Templates4.323 Ratings6.715 Ratings
Patient portal4.020 Ratings6.516 Ratings
Mobile/tablet support6.015 Ratings6.011 Ratings
Fax integration3.222 Ratings7.01 Ratings
Integration with other EMR and PM systems1.618 Ratings7.710 Ratings
Workflow automation1.623 Ratings5.01 Ratings
Speech recognition5.015 Ratings7.511 Ratings
Customization2.120 Ratings7.313 Ratings
E-prescribing3.123 Ratings8.015 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
eClinicalWorks
3.8
23 Ratings
75% below category average
NextGen Healthcare EHR
7.7
16 Ratings
9% below category average
HIPAA compliance8.022 Ratings9.016 Ratings
Role-based permission levels3.122 Ratings6.01 Ratings
Data backups and redundancy3.120 Ratings9.01 Ratings
Local mode / networking failsafe1.117 Ratings7.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
eClinicalWorks
2.1
22 Ratings
115% below category average
NextGen Healthcare EHR
6.8
16 Ratings
14% below category average
Task tracking2.119 Ratings6.01 Ratings
Specialty-specific workflows2.120 Ratings6.01 Ratings
Multi-office / multi-physician capabilities2.121 Ratings8.516 Ratings
Best Alternatives
eClinicalWorksNextGen Healthcare EHR
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eClinicalWorksNextGen Healthcare EHR
Likelihood to Recommend
2.0
(25 ratings)
8.0
(17 ratings)
Likelihood to Renew
2.0
(1 ratings)
-
(0 ratings)
Usability
2.1
(4 ratings)
6.4
(11 ratings)
Performance
4.0
(1 ratings)
7.0
(1 ratings)
Support Rating
1.0
(3 ratings)
1.8
(1 ratings)
In-Person Training
2.0
(1 ratings)
-
(0 ratings)
Implementation Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
eClinicalWorksNextGen Healthcare EHR
Likelihood to Recommend
eClinicalWorks
eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
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NextGen Healthcare
I would recommend NextGen Healthcare EHR 9 times out of 10 for a mid-sized multi-specialty practice, internal medicine, family practice, peds, and behavioral health (for CHCs, FQHCs, and private practice), but beyond that, I don't believe that NextGen Healthcare EHR is the best solution most times. Consider having all staff at all levels read "Raving Fans" and employ the model. Do what you do well, don't do what you can't do well. You'll be far more successful.
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Pros
eClinicalWorks
  • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
  • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
  • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
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NextGen Healthcare
  • NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
  • With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
  • I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
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Cons
eClinicalWorks
  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
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NextGen Healthcare
  • EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
  • Only super users can perform all tasks, making it so all staff needs to become a super user.
  • Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
  • When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
  • There are multiple ways to view the daily schedule, and none of them are easy to use.
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Likelihood to Renew
eClinicalWorks
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
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NextGen Healthcare
No answers on this topic
Usability
eClinicalWorks
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
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NextGen Healthcare
The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.
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Performance
eClinicalWorks
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
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NextGen Healthcare
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
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Support Rating
eClinicalWorks
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
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NextGen Healthcare
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
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In-Person Training
eClinicalWorks
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
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NextGen Healthcare
No answers on this topic
Implementation Rating
eClinicalWorks
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
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NextGen Healthcare
No answers on this topic
Alternatives Considered
eClinicalWorks
I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
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NextGen Healthcare
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
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Return on Investment
eClinicalWorks
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
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NextGen Healthcare
  • Our AR days are very low compared to industry standard.
  • We end up using many 3rd party tools (IMO, virtual scribes, voice recognition, etc.) to accommodate shortfalls.
  • In my experience, some support issues take over a year to resolve. In the meantime, you have to develop workarounds.
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ScreenShots

NextGen Healthcare EHR Screenshots

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