What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 9 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.9 out of 100
Based on 10 reviews and ratings
Feature Set Ratings
Billing and Claims Management

7.8
NextGen Healthcare EHR
78%
NextGen® Practice Management Solutions
Feature Set Not Supported
N/A
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
Real-time eligibility verification

7.3
73%
5 Ratings
N/A
0 Ratings
Claims management

9.1
91%
5 Ratings
N/A
0 Ratings
Coding

8.2
82%
5 Ratings
N/A
0 Ratings
Patient billing

7.0
70%
5 Ratings
N/A
0 Ratings
Financial Reporting

7.7
77%
4 Ratings
N/A
0 Ratings
Patient Scheduling

8.2
NextGen Healthcare EHR
82%
NextGen® Practice Management Solutions
Feature Set Not Supported
N/A
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
Rule-based scheduling

8.0
80%
1 Rating
N/A
0 Ratings
Automated appointment reminders

9.2
92%
5 Ratings
N/A
0 Ratings
Automated patient check-in

9.0
90%
1 Rating
N/A
0 Ratings
Multi-location support

9.0
90%
1 Rating
N/A
0 Ratings
Calendar interface

5.7
57%
5 Ratings
N/A
0 Ratings
Electronic Medical Records

6.3
NextGen Healthcare EHR
63%
NextGen® Practice Management Solutions
Feature Set Not Supported
N/A
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 10/10 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 10/10 features
Charting / document management

8.5
85%
5 Ratings
N/A
0 Ratings
Templates

8.4
84%
5 Ratings
N/A
0 Ratings
Patient portal

6.5
65%
5 Ratings
N/A
0 Ratings
Mobile/tablet support

7.0
70%
4 Ratings
N/A
0 Ratings
Fax integration

7.0
70%
1 Rating
N/A
0 Ratings
Integration with other EMR and PM systems

5.0
50%
5 Ratings
N/A
0 Ratings
Workflow automation

5.0
50%
1 Rating
N/A
0 Ratings
Speech recognition

3.7
37%
4 Ratings
N/A
0 Ratings
Customization

3.8
38%
5 Ratings
N/A
0 Ratings
E-prescribing

8.6
86%
5 Ratings
N/A
0 Ratings
Medical Security and Privacy

7.8
NextGen Healthcare EHR
78%
NextGen® Practice Management Solutions
Feature Set Not Supported
N/A
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 4/4 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 4/4 features
HIPAA compliance

9.2
92%
10 Ratings
N/A
0 Ratings
Role-based permission levels

6.0
60%
1 Rating
N/A
0 Ratings
Data backups and redundancy

9.0
90%
1 Rating
N/A
0 Ratings
Local mode / networking failsafe

7.0
70%
1 Rating
N/A
0 Ratings
Workflow and Scale

7.0
NextGen Healthcare EHR
70%
NextGen® Practice Management Solutions
Feature Set Not Supported
N/A
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/3 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 3/3 features
Task tracking

6.0
60%
1 Rating
N/A
0 Ratings
Specialty-specific workflows

6.0
60%
1 Rating
N/A
0 Ratings
Multi-office / multi-physician capabilities

9.1
91%
5 Ratings
N/A
0 Ratings
Attribute Ratings
- NextGen Healthcare Clinical Care Solutions (including MediTouch) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.4
NextGen Healthcare EHR
74%
5 Ratings
4.9
NextGen® Practice Management Solutions
49%
2 Ratings
Performance

7.0
NextGen Healthcare EHR
70%
2 Ratings
NextGen® Practice Management Solutions
N/A
0 Ratings
Likelihood to Recommend
NextGen Healthcare EHR
NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesNextGen® Practice Management Solutions
To start, Nextgen PM is NOT well-suited for companies who are looking for a could-based product—you will be required to house this software on your own server (this will force that company to maintain their own infrastructure). The solution is great for a company looking for a PM/EHR combo that communicates well with each other. The two modules are owned by the same company and does not require a costly API/bridge to be built between the two programs.

Verified User
Analyst in Finance and Accounting
Medical Practice Company, 51-200 employeesPros
NextGen Healthcare EHR
- Intuitive user interface and ability to access from anywhere.
- Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
- User-friendly graphical user interface and ease of user enrollment.

Verified User
Administrator in Information Technology
Chemicals Company, 10,001+ employeesNextGen® Practice Management Solutions
- Ability to save favorite phrases and templates to make charting more efficient for providers.
- Ability to interface with Question Diagnostics for certain laboratory tests.
- Ability to send and receive tasks to other user(s) on the system as well as send future tasks and reminders to yourself.

Verified User
Employee in Other
Hospital & Health Care Company, 11-50 employeesCons
NextGen Healthcare EHR
- I think there's still room for fuller integration of the multiple suites that they offer.
- Optimizing certain templates to provide a more automated feel

Verified User
C-Level Executive in Information Technology
Medical Practice Company, 1001-5000 employeesNextGen® Practice Management Solutions
- The software requires annoying/disruptive updates.
- The software is housed on our own server. We have found that cloud-based solutions are much more convenient.
- At times, the system is a bit "slow."
- The canned reporting/BI tool is not as malleable as many of the other solutions we have used and/or trialed.
- We were able to achieve cost-savings through some other systems.

Verified User
Analyst in Finance and Accounting
Medical Practice Company, 51-200 employeesPricing Details
NextGen Healthcare EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NextGen® Practice Management Solutions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Performance
NextGen Healthcare EHR
NextGen Healthcare EHR 7.0
Based on 2 answers
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesNextGen® Practice Management Solutions
No score
No answers yet
No answers on this topic
Alternatives Considered
NextGen Healthcare EHR
I feel like with NextGen we have a well-rounded amount of things that we can do. When we train new hires on how to use this system, it helps that the system is very user-friendly and simple enough to for those to catch on without extensive amounts of training.
Refractive Surgery Counselor
Heaton Eye AssociatesHospital & Health Care, 51-200 employees
NextGen® Practice Management Solutions
NextGen was more scattered and less streamlined than either Allscripts or EPIC

Verified User
Employee in Other
Hospital & Health Care Company, 11-50 employeesReturn on Investment
NextGen Healthcare EHR
No answers on this topic
NextGen® Practice Management Solutions
- Nextgen did a good job of transitioning our practice away from paper health records.
- I believe that the Return on Investment would have been much higher had we gone straight to a cloud-based tool.
- By getting our feet wet with Nextgen, we have a pretty good understanding of Practice Management software. In other words, we could plug and play with most systems on the market.

Verified User
Analyst in Finance and Accounting
Medical Practice Company, 51-200 employees