What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 9 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
- NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 1 feature set: Electronic Medical Records
- PointClickCare Core EHR Platform ranks higher in 4 feature sets: Billing and Claims Management, Patient Scheduling, Medical Security and Privacy, Workflow and Scale
Billing and Claims Management

7.8
NextGen Healthcare EHR
78%

8.2
PointClickCare Core EHR Platform
82%
PointClickCare Core EHR Platform ranks higher in 3/5 features
PointClickCare Core EHR Platform ranks higher in 3/5 features
Real-time eligibility verification

7.3
73%
5 Ratings

8.0
80%
2 Ratings
Claims management

9.1
91%
5 Ratings

10.0
100%
2 Ratings
Coding

8.2
82%
5 Ratings

8.0
80%
1 Rating
Patient billing

7.0
70%
5 Ratings

10.0
100%
2 Ratings
Financial Reporting

7.7
77%
4 Ratings

5.0
50%
1 Rating
Patient Scheduling

8.2
NextGen Healthcare EHR
82%

9.0
PointClickCare Core EHR Platform
90%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 5/5 features
Rule-based scheduling

8.0
80%
1 Rating

N/A
0 Ratings
Automated appointment reminders

9.2
92%
5 Ratings

N/A
0 Ratings
Automated patient check-in

9.0
90%
1 Rating

N/A
0 Ratings
Multi-location support

9.0
90%
1 Rating

9.0
90%
1 Rating
Calendar interface

5.7
57%
5 Ratings

N/A
0 Ratings
Electronic Medical Records

6.3
NextGen Healthcare EHR
63%

4.9
PointClickCare Core EHR Platform
49%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 8/10 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 8/10 features
Charting / document management

8.5
85%
5 Ratings

9.0
90%
1 Rating
Templates

8.4
84%
5 Ratings

7.0
70%
1 Rating
Patient portal

6.5
65%
5 Ratings

N/A
0 Ratings
Mobile/tablet support

7.0
70%
4 Ratings

8.0
80%
1 Rating
Fax integration

7.0
70%
1 Rating

1.0
10%
1 Rating
Integration with other EMR and PM systems

5.0
50%
5 Ratings

1.0
10%
1 Rating
Workflow automation

5.0
50%
1 Rating

5.0
50%
1 Rating
Speech recognition

3.7
37%
4 Ratings

N/A
0 Ratings
Customization

3.8
38%
5 Ratings

1.0
10%
1 Rating
E-prescribing

8.6
86%
5 Ratings

7.0
70%
1 Rating
Medical Security and Privacy

7.8
NextGen Healthcare EHR
78%

9.5
PointClickCare Core EHR Platform
95%
PointClickCare Core EHR Platform ranks higher in 4/4 features
PointClickCare Core EHR Platform ranks higher in 4/4 features
HIPAA compliance

9.2
92%
10 Ratings

10.0
100%
2 Ratings
Role-based permission levels

6.0
60%
1 Rating

10.0
100%
2 Ratings
Data backups and redundancy

9.0
90%
1 Rating

9.0
90%
1 Rating
Local mode / networking failsafe

7.0
70%
1 Rating

9.0
90%
1 Rating
Workflow and Scale

7.0
NextGen Healthcare EHR
70%

8.0
PointClickCare Core EHR Platform
80%
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 2/3 features
NextGen Healthcare Clinical Care Solutions (including MediTouch) ranks higher in 2/3 features
Task tracking

6.0
60%
1 Rating

8.0
80%
1 Rating
Specialty-specific workflows

6.0
60%
1 Rating

N/A
0 Ratings
Multi-office / multi-physician capabilities

9.1
91%
5 Ratings

N/A
0 Ratings
Attribute Ratings
- PointClickCare Core EHR Platform is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.4
NextGen Healthcare EHR
74%
5 Ratings

10.0
PointClickCare Core EHR Platform
100%
2 Ratings
Usability

NextGen Healthcare EHR
N/A
0 Ratings

9.0
PointClickCare Core EHR Platform
90%
1 Rating
Availability

NextGen Healthcare EHR
N/A
0 Ratings

10.0
PointClickCare Core EHR Platform
100%
2 Ratings
Performance

7.0
NextGen Healthcare EHR
70%
2 Ratings

PointClickCare Core EHR Platform
N/A
0 Ratings
Support Rating

NextGen Healthcare EHR
N/A
0 Ratings

8.0
PointClickCare Core EHR Platform
80%
1 Rating
Implementation Rating

NextGen Healthcare EHR
N/A
0 Ratings

8.0
PointClickCare Core EHR Platform
80%
2 Ratings
Likelihood to Recommend
NextGen Healthcare EHR
NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesPointClickCare Core EHR Platform
PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Pros
NextGen Healthcare EHR
- Intuitive user interface and ability to access from anywhere.
- Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
- User-friendly graphical user interface and ease of user enrollment.

Verified User
Administrator in Information Technology
Chemicals Company, 10,001+ employeesPointClickCare Core EHR Platform
- PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
- Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
- The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
AR Biller
Aperion CareHealth, Wellness and Fitness, 1001-5000 employees
Cons
NextGen Healthcare EHR
- I think there's still room for fuller integration of the multiple suites that they offer.
- Optimizing certain templates to provide a more automated feel

Verified User
C-Level Executive in Information Technology
Medical Practice Company, 1001-5000 employeesPointClickCare Core EHR Platform
- More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
- More Dashboard capabilities
- Enterprise Level Dashboard
- Better Enterprise Level Reporting related to Business Intellegence
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Pricing Details
NextGen Healthcare EHR
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—PointClickCare Core EHR Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
NextGen Healthcare EHR
No score
No answers yet
No answers on this topic
PointClickCare Core EHR Platform
PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Reliability and Availability
NextGen Healthcare EHR
No score
No answers yet
No answers on this topic
PointClickCare Core EHR Platform
PointClickCare Core EHR Platform 10.0
Based on 2 answers
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Performance
NextGen Healthcare EHR
NextGen Healthcare EHR 7.0
Based on 2 answers
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Verified User
Employee in Customer Service
Medical Practice Company, 1-10 employeesPointClickCare Core EHR Platform
No score
No answers yet
No answers on this topic
Support Rating
NextGen Healthcare EHR
No score
No answers yet
No answers on this topic
PointClickCare Core EHR Platform
PointClickCare Core EHR Platform 8.0
Based on 1 answer
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
AR Biller
Aperion CareHealth, Wellness and Fitness, 1001-5000 employees
Implementation Rating
NextGen Healthcare EHR
No score
No answers yet
No answers on this topic
PointClickCare Core EHR Platform
PointClickCare Core EHR Platform 8.0
Based on 2 answers
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Alternatives Considered
NextGen Healthcare EHR
I feel like with NextGen we have a well-rounded amount of things that we can do. When we train new hires on how to use this system, it helps that the system is very user-friendly and simple enough to for those to catch on without extensive amounts of training.
Refractive Surgery Counselor
Heaton Eye AssociatesHospital & Health Care, 51-200 employees
PointClickCare Core EHR Platform
Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Return on Investment
NextGen Healthcare EHR
No answers on this topic
PointClickCare Core EHR Platform
- Cannot answer that.
AR Biller
Aperion CareHealth, Wellness and Fitness, 1001-5000 employees