NextGen Healthcare EHR vs PointClickCare Core EHR Platform

Likelihood to Recommend

NextGen Healthcare Clinical Care Solutions works to get your practice or hospital EMR compliant. It is very difficult to get anything done quickly-- there are so many clicks required to perform simple tasks and when you are patient-facing it makes you look a little silly. It is difficult to input information quickly into the system and patient information does not always upload from their portal. Patients do like that they are able to look up their own records and send messages through this system. It is well suited for a practice that only wants one program to do it all-- billing, scheduling, and the actual practicing. It is, however, very difficult to learn as you need to learn how to trick the system in many cases.

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Verified User

Employee in Customer Service

Medical Practice Company, 1-10 employees

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PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

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Feature Rating Comparison

NextGen Healthcare EHR

PointClickCare Core EHR Platform

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

NextGen Healthcare EHR

PointClickCare Core EHR Platform

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

NextGen Healthcare EHR

PointClickCare Core EHR Platform

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

NextGen Healthcare EHR

PointClickCare Core EHR Platform

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

NextGen Healthcare EHR

PointClickCare Core EHR Platform

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Intuitive user interface and ability to access from anywhere.
Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
User-friendly graphical user interface and ease of user enrollment.

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Verified User

Administrator in Information Technology

Chemicals Company, 10,001+ employees

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PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.

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Mordy Gold

AR Biller

Aperion CareHealth, Wellness and Fitness, 1001-5000 employees

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Cons

I think there's still room for fuller integration of the multiple suites that they offer.
Optimizing certain templates to provide a more automated feel

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Verified User

C-Level Executive in Information Technology

Medical Practice Company, 1001-5000 employees

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More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
More Dashboard capabilities
Enterprise Level Dashboard
Better Enterprise Level Reporting related to Business Intellegence

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

PointClickCare Core EHR Platform 9.0

Based on 1 answer

Overall great product. Reporting could be much better and they are working on that.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

PointClickCare Core EHR Platform 10.0

Based on 1 answer

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

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Performance

NextGen Healthcare EHR 7.0

Based on 1 answer

Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

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Verified User

Employee in Customer Service

Medical Practice Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

No answers on this topic

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

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Mordy Gold

AR Biller

Aperion CareHealth, Wellness and Fitness, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

PointClickCare Core EHR Platform 8.0

Based on 1 answer

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

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Alternatives Considered

I feel like with NextGen we have a well-rounded amount of things that we can do. When we train new hires on how to use this system, it helps that the system is very user-friendly and simple enough to for those to catch on without extensive amounts of training.

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Homero Flores

Refractive Surgery Counselor

Heaton Eye AssociatesHospital & Health Care, 51-200 employees

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Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.

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Tina Hernandez

Healthcare Systems, Project Manager

Covenant CareHospital & Health Care, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

No answers on this topic

Cannot answer that.

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Mordy Gold

AR Biller

Aperion CareHealth, Wellness and Fitness, 1001-5000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

NextGen Healthcare EHR

PointClickCare Core EHR Platform

NextGen Healthcare EHR

PointClickCare Core EHR Platform

NextGen Healthcare EHR

PointClickCare Core EHR Platform

NextGen Healthcare EHR

PointClickCare Core EHR Platform

NextGen Healthcare EHR

PointClickCare Core EHR Platform

Likelihood to Recommend