Likelihood to Recommend I would recommend NextGen Healthcare EHR 9 times out of 10 for a mid-sized multi-specialty practice, internal medicine, family practice, peds, and behavioral health (for CHCs, FQHCs, and private practice), but beyond that, I don't believe that NextGen Healthcare EHR is the best solution most times. Consider having all staff at all levels read "Raving Fans" and employ the model. Do what you do well, don't do what you can't do well. You'll be far more successful.
Read full review RevolutionEHR is a great product and it out performs many leading electronic health record systems. Some questions to ask about the software should revolve around how your practice operates and where you would like to be in the future as far as efficiency and technological advancement go. Other questions to consider would be wheather or not you are trying to adhere to Meaningful Use (MU) guidelines set forth by the federal government.
Read full review Pros NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting. With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy! I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare. Read full review Management of patient charts to create detailed accounts of each individual patient. Management of optical and medical orders per patient that can be kept as records to refer back to at a later time. Business reports that can be pulled on the fly to assess the day-to-day business functions along with real-time data for business performance. Business reports that can be accessed at any time to see daily, weekly, quarterly, and yearly data. Saves time and money by eliminating the need for paper charts and paper order forms. Read full review Cons EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated. Only super users can perform all tasks, making it so all staff needs to become a super user. Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office. When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program. There are multiple ways to view the daily schedule, and none of them are easy to use. Read full review RevolutionEHR occasionally crashes due to server maintenance. This is highly uncommon but it can prove to be a hindrance when an entire office is dependent on the software. RevolutionEHR leaves little user customization when it comes to optical ordering as there is no way to add proprietary products that you use to the drop down menus. Exam charts are preset and cannot be customized to how your office does exams. Information bubbles and sliders are not able to be customized by the user. Read full review Usability The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.
Read full review I gave it an 8/10 because there is a earning curve in which you have to spend some time with the software to gain some footing. Once you are past the learning curve it gets significantly easier. Revolution EHR does have a sandbox mode where staff can work in a safe mode without risking real-life data entry errors.
Read full review Performance Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
Read full review Support Rating Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
Read full review Alternatives Considered NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
Read full review RevolutionEHR is a full practice management software that will take your office above and beyond any goals you currently have set. It helps manage every aspect of your office and allows for streamlined work flow. it is very easy to use and understand and requires little downtime to understand the basics of RevolutionEHR
Read full review Return on Investment Our AR days are very low compared to industry standard. We end up using many 3rd party tools (IMO, virtual scribes, voice recognition, etc.) to accommodate shortfalls. In my experience, some support issues take over a year to resolve. In the meantime, you have to develop workarounds. Read full review ScreenShots NextGen Healthcare EHR Screenshots