Nexthink vs SolarWinds Server & Application Monitor

• Ease of data gathering
• Consolidation of multiple data points into one (previously, you'd have to request one thing from SCCM, one thing from JAMF, maybe something else from your Domain Controllers)
• Support. Nexthink has always provided great levels of support when needed.

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• It integrates with MS Windows, so you can keep track of services, processes or nic utilization/bandwidth.
• You can also view the history of a lot of the monitor you choose. It can be helpful to isolate an issue if it's happening at a regular interval.
• Linux and non-Windows OSs are supported using SNMP and even an agent if want to take advantage of other Solarwinds features.
• It plays nice with other software, so you won't have conflicts with monitoring. Always a plus if more than one team is looking at data on the host.

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• The Finder is great but to utilize the product effectively it takes some getting used to. Very 'right click' heavy.
• Learning curve. Nexthink is very boolean based in their investigations (not a knock, most products are), but since they can track things at such a siloed level it's important to know specifically how they are classifying their objects (ex, a package vs. an application vs. an .exe vs. a binary) so you can understand what findings you're getting.
• Parity on Mac and Linux products. This is improving though.

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• I would much like to see the modules sold in categorically grouped bundles, such as a networking bundle which would include all modules relating to the network.
• Would love to see an addition of an API or something like that to connect to VMware Vcenters.
• Found that if you acknowledge alerts, it makes it very difficult to remediate them inside of the program.

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• Nexthink has been invaluable at quickly finding application roll-outs that could negatively affect our environment, in most cases before users even report them.
• Nexthink has helped us consolidate and gain visibility in our environment, further standardizing naming conventions, hierarchies, etc.
• Nexthink has integrated with our ITSM solutions, and is easy to use such that technicians no longer feel the need to request data from Engineers, they can just directly get it from Nexthink.
• There is a learning curve, so for good ROI you're going to need to invest the people and training hours to use Nexthink to it's fullest effectiveness. Note, that even a cursory use though would reveal a lot about your environment that will keep you busy.

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• One of the biggest areas of ROI is for our DBA, with the combination of SAM and DPA we have been able to streamline the maintenance and troubleshooting of applications. On several instances, it has taken us probably less than 5 minutes to tell supervisors where the issue lies when something is not working.
• The second area that it helps is helping us see trends on our servers to know if we need to address specific areas of growth to ensure continued productivity and smooth operations.
• Initially this was not part of our "initial" purchase with SolarWinds, however, now it is definitely one of the core SolarWinds modules that are used on a daily basis to assist in monitoring our network.

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