Nextiva Business Phone Service vs. RingEX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Business Phone Service
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Pricing
Nextiva Business Phone ServiceRingEX
Editions & Modules
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
Nextiva Business Phone ServiceRingEX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
Nextiva Business Phone ServiceRingEX
Considered Both Products
Nextiva Business Phone Service
Chose Nextiva Business Phone Service
As far as customer service, Ring Central is not even close. Their call attendant is made to get people off the phone. Whereas with Nextiva Business Phone Service, they get you on the line with a real person who is committed to resolving your issues and doesn't just read from …
Chose Nextiva Business Phone Service
Nextiva blows RingCentral out of the water in three areas for us:
1) Customer service
2) Customer service
Chose Nextiva Business Phone Service
Nextiva was able to price match us and provide the best customer service for technical setup. Nextiva also stacked up well in terms of service quality and sales responsiveness.
Chose Nextiva Business Phone Service
I opted for this service due to the exceptional customer service and onboard experience it offered, and these aspects have been the primary reasons for my continued patronage. The customer service provided has consistently exceeded my expectations and has been instrumental in …
Chose Nextiva Business Phone Service
Nextiva understood our primary factor in decision making was financials and they delivered on our request to find the balance between providing our business the features we need while maintaining a TCO that would not break the bank. They stayed connected and on top of the …
Chose Nextiva Business Phone Service
Nextiva Business Phone Service continues to be our primary recommendation to customers, based solely on consistent user experience. Pricing does edge out some other providers, but we have found Nextiva Business Phone Service's customer service to be the main deciding factor. …
Chose Nextiva Business Phone Service
Didn't seem as competitive
Chose Nextiva Business Phone Service
In my opinion, none of them could match the flexibility and ease of use we have with Nextiva Business Phone Service. Spoke and RingCentral did not measure up to our various needs. With Twilio there is not much that cannot be customized, but it is a much steeper learning curve. …
Chose Nextiva Business Phone Service
Nextiva includes fax, local number or toll-free numbers, and call recording. Very useful tools not included in other's basic plans. Conference bridge for few people may be included also in these basic Pro plans from Nextiva
RingEX
Chose RingEX
One feature was missing from Nextiva at the time we used them, the ability to send/receive MMS.
Chose RingEX
RingEX continues to outperform the competition in features, security, and reliability. Every time we evaluate and test drive other services we find that they don't compare in some significant way with RingEX. That we have been a client since their first 18 months of operation …
Chose RingEX
I looked at Grasshopper and Nextiva, plus options from AT&T. RingEX combined the combination of value and features that I was looking for in a provider. The feature set RingEX offers along with the mobile app made them the clear choice for my needs. Again RingEX was a perfect …
Top Pros
Top Cons
Features
Nextiva Business Phone ServiceRingEX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Business Phone Service
9.2
172 Ratings
12% above category average
RingEX
7.9
132 Ratings
4% below category average
Hosted PBX9.380 Ratings7.474 Ratings
Multi-level Interactive Voice Response (IVR)9.497 Ratings8.1100 Ratings
User templates8.7103 Ratings7.491 Ratings
Call reports9.1147 Ratings7.8118 Ratings
Directory of employee names9.3143 Ratings8.7117 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Business Phone Service
9.1
188 Ratings
8% above category average
RingEX
8.2
141 Ratings
3% below category average
Answering rules9.3170 Ratings8.0129 Ratings
Call recording9.0147 Ratings8.5121 Ratings
Call park9.2137 Ratings8.1103 Ratings
Call screening9.1136 Ratings8.4111 Ratings
Message alerts9.0168 Ratings8.1133 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Business Phone Service
8.8
133 Ratings
6% above category average
RingEX
7.8
124 Ratings
6% below category average
Video conferencing8.866 Ratings7.394 Ratings
Audio conferencing9.2115 Ratings8.3108 Ratings
Video screen sharing8.657 Ratings7.665 Ratings
Instant messaging8.790 Ratings8.177 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Business Phone Service
8.7
165 Ratings
5% above category average
RingEX
8.7
121 Ratings
5% above category average
Mobile app for iOS8.8141 Ratings8.5106 Ratings
Mobile app for Android8.6117 Ratings8.889 Ratings
Best Alternatives
Nextiva Business Phone ServiceRingEX
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Business Phone ServiceRingEX
Likelihood to Recommend
9.2
(201 ratings)
7.8
(150 ratings)
Likelihood to Renew
9.6
(5 ratings)
8.9
(15 ratings)
Usability
9.7
(4 ratings)
8.3
(11 ratings)
Availability
10.0
(1 ratings)
7.9
(80 ratings)
Performance
10.0
(1 ratings)
8.0
(1 ratings)
Support Rating
9.1
(6 ratings)
4.7
(26 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.7
(3 ratings)
7.8
(5 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
6.0
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
4.0
(1 ratings)
Vendor pre-sale
9.1
(1 ratings)
8.0
(1 ratings)
User Testimonials
Nextiva Business Phone ServiceRingEX
Likelihood to Recommend
Nextiva
We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
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RingCentral
The reporting part is essential in our line of business, we must measure everything and report it, which is why it is one of its main strengths. They are fast and adapt to the needs, also the ease of being very easy to use, which entails relatively short training for new agents who would use this platform.
Read full review
Pros
Nextiva
  • Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
  • Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
  • Being very friendly and attentive when questions were being asked for needs we had.
Read full review
RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
Read full review
Cons
Nextiva
  • Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
Read full review
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
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Likelihood to Renew
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Usability
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
RingCentral
The self-service ticketing system and SR creation is extremely simple and intuitive to use. The online University resource is invaluable - we often find a resolution to our query through existing KBs, thus negating the need to even raise a new support request. On the occasions we have raised a new SR, the support staff are incredibly helpful and knowledgeable. The response times are some of the best I've ever experienced.
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Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Read full review
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review
RingCentral
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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In-Person Training
Nextiva
No answers on this topic
RingCentral
I really didn't know all the capabilities
Read full review
Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
RingCentral
No answers on this topic
Implementation Rating
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Alternatives Considered
Nextiva
Nextiva blows RingCentral out of the water in three areas for us: 1) Customer service 2) Customer service 3) Customer service. This is so important. It was nearly impossible for us to get in contact with our account manager at RingCentral after the sale. I have it documented that the fastest response from him was 5 days, the longest 38 days. Our phones never worked like we liked them too and RingCentral support always had long wait times and tech support agents that couldn't really fix the issues. Actual phone call quality was the same between the two, but in our world customer service counts!
Read full review
RingCentral
RingCentral MVP provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingCentral provided a higher level of reliability than many of the
competitors we evaluated.

The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.
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Contract Terms and Pricing Model
Nextiva
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
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Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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RingCentral
There is a browser version which allows the product to be used by almost anyone.
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Return on Investment
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingEX.
  • Easier onboarding of new teammates as new users in RingEX.
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ScreenShots