Nextiva Business Phone Service vs Sangoma Asterisk

Likelihood to Recommend

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

Read full review

Scott Scanlon

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

View all 7 answers on this topic

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

Read full review

Verified User

Director in Information Technology

Public Safety Company, 1001-5000 employees

View all 6 answers on this topic

Feature Rating Comparison

Nextiva Business Phone Service

Sangoma Asterisk

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Nextiva Business Phone Service

Sangoma Asterisk

Answering rules

Call recording

Call park

Call screening

Message alerts

Nextiva Business Phone Service

Sangoma Asterisk

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Nextiva Business Phone Service

Sangoma Asterisk

Mobile app for iOS

Mobile app for Android

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

Read full review

Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

View all 7 answers on this topic

Call forwarding that I can trust stays on even if my phone "refreshes."
Ability to setup various call rules and save them to use as needed.

Read full review

Lisa Burns

Territory Credit Manager

Excel Industries IncMachinery, 501-1000 employees

View all 6 answers on this topic

Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

Read full review

Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

View all 7 answers on this topic

Documentation is scarce, so you have to learn by trial and error.
Not cloud-based, and there's no mobile app.
The ability to email voicemail messages would be great.

Read full review

Brian Duffy

Systems Administrator

NaturescapeConsumer Goods, 51-200 employees

View all 6 answers on this topic

Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

Read full review

Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

Read full review

Hunter Clayton

Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

Read full review

Josh Musson

ISR

SetscheduleReal Estate, 51-200 employees

View all 6 answers on this topic

Sangoma Asterisk 8.0

Based on 2 answers

I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible

Read full review

Lisa Burns

Territory Credit Manager

Excel Industries IncMachinery, 501-1000 employees

View all 2 answers on this topic

Alternatives Considered

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

Read full review

Heather Neisen

Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

View all 7 answers on this topic

[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.

Read full review

Luca Campanelli

Senior Betting & Online DB Administrator

Intralot Italia S.p.A.- Gamenet GroupGambling & Casinos, 51-200 employees

View all 6 answers on this topic

Return on Investment

Reduced Cost: Licensing and model was much more simple than former vendor.
Reliable: Very few help desk calls or issues with the phone system. It just works.
User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.

Read full review

Scott Scanlon

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

View all 7 answers on this topic

being zero cost, we saved at least 3 million on what a legacy pbx would have cost
the savings and speed means lower cost on our service making us more competitive
stability

Read full review

Verified User

Technician in Information Technology

Mental Health Care Company, 501-1000 employees

View all 6 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Sangoma Asterisk Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Nextiva Business Phone Service

Sangoma Asterisk

Nextiva Business Phone Service

Sangoma Asterisk

Nextiva Business Phone Service

Sangoma Asterisk

Nextiva Business Phone Service

Sangoma Asterisk

Likelihood to Recommend