What users are saying about
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 29 reviews and ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 23 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%

Sangoma Asterisk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings

N/A
0 Ratings
User templates

8.2
82%
5 Ratings

N/A
0 Ratings
Call reports

8.6
86%
5 Ratings

N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings

N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%

Sangoma Asterisk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings

N/A
0 Ratings
Call recording

9.5
95%
6 Ratings

N/A
0 Ratings
Call park

9.0
90%
5 Ratings

N/A
0 Ratings
Call screening

9.0
90%
6 Ratings

N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings

N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%

Sangoma Asterisk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings

N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings

N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings

N/A
0 Ratings
Instant messaging

8.8
88%
3 Ratings

N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%

Sangoma Asterisk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings

N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings

N/A
0 Ratings
Attribute Ratings
- Nextiva Business Phone Service is rated higher in 1 area: Support Rating
- Sangoma Asterisk is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings

9.5
Sangoma Asterisk
95%
6 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating

Sangoma Asterisk
N/A
0 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating

Sangoma Asterisk
N/A
0 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings

8.0
Sangoma Asterisk
80%
2 Ratings
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Sangoma Asterisk
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

Verified User
Director in Information Technology
Public Safety Company, 1001-5000 employeesPros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Sangoma Asterisk
- Call forwarding that I can trust stays on even if my phone "refreshes."
- Ability to setup various call rules and save them to use as needed.
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Cons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesSangoma Asterisk
- Documentation is scarce, so you have to learn by trial and error.
- Not cloud-based, and there's no mobile app.
- The ability to email voicemail messages would be great.
Systems Administrator
NaturescapeConsumer Goods, 51-200 employees
Pricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Sangoma Asterisk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Sangoma Asterisk Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesSangoma Asterisk
No score
No answers yet
No answers on this topic
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Sangoma Asterisk
No score
No answers yet
No answers on this topic
Support Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Sangoma Asterisk
Sangoma Asterisk 8.0
Based on 2 answers
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Alternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Sangoma Asterisk
[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
Senior Betting & Online DB Administrator
Intralot Italia S.p.A.- Gamenet GroupGambling & Casinos, 51-200 employees
Return on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Sangoma Asterisk
- being zero cost, we saved at least 3 million on what a legacy pbx would have cost
- the savings and speed means lower cost on our service making us more competitive
- stability

Verified User
Technician in Information Technology
Mental Health Care Company, 501-1000 employees