Nextiva vs. Sangoma Asterisk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$30.95
per month per user (1-4 users)
Sangoma Asterisk
Score 8.4 out of 10
N/A
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise.N/A
Pricing
NextivaSangoma Asterisk
Editions & Modules
Essential
$25.95
per month per user (20-99 users)
Professional
$30.95
per month per user (20-99 users)
Enterprise
$40.95
per month per user (20-99 users)
No answers on this topic
Offerings
Pricing Offerings
NextivaSangoma Asterisk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
NextivaSangoma Asterisk
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva
9.2
213 Ratings
15% above category average
Sangoma Asterisk
-
Ratings
Hosted PBX9.496 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.4114 Ratings00 Ratings
User templates8.8133 Ratings00 Ratings
Call reports9.2178 Ratings00 Ratings
Directory of employee names9.4174 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva
9.2
233 Ratings
11% above category average
Sangoma Asterisk
-
Ratings
Answering rules9.4209 Ratings00 Ratings
Call recording9.1177 Ratings00 Ratings
Call park9.2166 Ratings00 Ratings
Call screening9.2170 Ratings00 Ratings
Message alerts9.1208 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva
8.8
160 Ratings
10% above category average
Sangoma Asterisk
-
Ratings
Video conferencing8.778 Ratings00 Ratings
Audio conferencing9.2140 Ratings00 Ratings
Video screen sharing8.566 Ratings00 Ratings
Instant messaging8.7108 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva
8.7
199 Ratings
8% above category average
Sangoma Asterisk
-
Ratings
Mobile app for iOS8.8170 Ratings00 Ratings
Mobile app for Android8.7140 Ratings00 Ratings
Best Alternatives
NextivaSangoma Asterisk
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
Sangoma Switchvox
Sangoma Switchvox
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
3CX
3CX
Score 8.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco VoIP PBX (discontinued)
Cisco VoIP PBX (discontinued)
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NextivaSangoma Asterisk
Likelihood to Recommend
9.3
(249 ratings)
9.0
(7 ratings)
Likelihood to Renew
9.4
(7 ratings)
-
(0 ratings)
Usability
9.3
(6 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(8 ratings)
8.0
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.6
(4 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
NextivaSangoma Asterisk
Likelihood to Recommend
Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
Read full review
Sangoma
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
Read full review
Pros
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
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Sangoma
  • Easy communication and configuration with many soft phone and hard phone models
  • A great community that helps the software have more and more functionality
Read full review
Cons
Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
Read full review
Sangoma
  • I have had trouble having my favorites list from Digium connect to my phone and save my preferences there. I have only managed to do this once, but now we have an added person in our Dept. I can add them on Digium, but my phone does not update.
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Likelihood to Renew
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
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Sangoma
No answers on this topic
Usability
Nextiva
I love using all of the software products except for the phone app. Working out of the unity dashboards integrated with SSM has been so great. It is the phone app that seems to have problems. I could not find a transfer function, and the call drops on the second ring. Even if I had good phone reception, the call still drops.
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Sangoma
No answers on this topic
Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Sangoma
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Sangoma
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Sangoma
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
Read full review
Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Sangoma
No answers on this topic
Implementation Rating
Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
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Sangoma
No answers on this topic
Alternatives Considered
Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
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Sangoma
Recently I've been using Vonage Business, and while it is far more expensive and a lot less configurable than Digium, the mobility is essential for my new role. Digium is ideal for a business with both a very technical staff and a user base that is not remote. Digium was selected due to price and ability to create custom applications.
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Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Sangoma
No answers on this topic
Return on Investment
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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Sangoma
  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability
Read full review
ScreenShots