Nextiva vs. Skype

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$25
per month per user
Skype
Score 7.1 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.
$2.99
per month
Pricing
NextivaSkype
Editions & Modules
Digital
$25
per month per user
Core
$30
per month per user
Engage
$50.00
per month per user
Power Suite
$75
per month per user
United States Subscription
$2.99
per month
North America Subscription
$6.99
per month
India Subscription
$7.99
per month
Offerings
Pricing Offerings
NextivaSkype
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
NextivaSkype
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva
9.2
215 Ratings
14% above category average
Skype
-
Ratings
Hosted PBX9.496 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.4116 Ratings00 Ratings
User templates8.8133 Ratings00 Ratings
Call reports9.2180 Ratings00 Ratings
Directory of employee names9.3176 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva
9.2
235 Ratings
9% above category average
Skype
-
Ratings
Answering rules9.4211 Ratings00 Ratings
Call recording9.1179 Ratings00 Ratings
Call park9.2167 Ratings00 Ratings
Call screening9.2171 Ratings00 Ratings
Message alerts9.1209 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva
8.8
160 Ratings
10% above category average
Skype
7.9
3 Ratings
2% above category average
Video conferencing8.778 Ratings8.73 Ratings
Audio conferencing9.2140 Ratings9.03 Ratings
Video screen sharing8.566 Ratings6.73 Ratings
Instant messaging8.7108 Ratings7.33 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva
8.8
201 Ratings
9% above category average
Skype
-
Ratings
Mobile app for iOS8.8172 Ratings00 Ratings
Mobile app for Android8.7140 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Nextiva
-
Ratings
Skype
7.9
137 Ratings
1% below category average
High quality audio00 Ratings8.7134 Ratings
High quality video00 Ratings8.2132 Ratings
Low bandwidth requirements00 Ratings7.0129 Ratings
Mobile support00 Ratings7.5117 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Nextiva
-
Ratings
Skype
6.6
118 Ratings
18% below category average
Desktop sharing00 Ratings7.5117 Ratings
Whiteboards00 Ratings5.659 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Nextiva
-
Ratings
Skype
7.0
117 Ratings
16% below category average
Calendar integration00 Ratings6.684 Ratings
Meeting initiation00 Ratings7.8105 Ratings
Integrates with social media00 Ratings6.364 Ratings
Record meetings / events00 Ratings6.976 Ratings
Slideshows00 Ratings7.467 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Nextiva
-
Ratings
Skype
7.5
110 Ratings
8% below category average
Live chat00 Ratings8.2109 Ratings
Audience polling00 Ratings7.563 Ratings
Q&A00 Ratings7.061 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Nextiva
-
Ratings
Skype
7.7
100 Ratings
5% below category average
User authentication00 Ratings8.087 Ratings
Participant roles & permissions00 Ratings7.382 Ratings
Confidential attendee list00 Ratings7.859 Ratings
Best Alternatives
NextivaSkype
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Webex Meetings
Webex Meetings
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NextivaSkype
Likelihood to Recommend
9.3
(251 ratings)
6.0
(139 ratings)
Likelihood to Renew
9.4
(7 ratings)
10.0
(5 ratings)
Usability
9.2
(7 ratings)
10.0
(3 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
10.0
(1 ratings)
10.0
(1 ratings)
Support Rating
9.1
(8 ratings)
10.0
(42 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.6
(4 ratings)
10.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
10.0
(1 ratings)
Vendor pre-sale
9.1
(1 ratings)
10.0
(1 ratings)
User Testimonials
NextivaSkype
Likelihood to Recommend
Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
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Microsoft
Skype is an excellent choice for phone calls, both local and international, and is also one of the most affordable solutions for business office line. It is simple to use and get started with and provides a call experience on mobile that is similar to a regular phone call. It is not the ideal tool for team chat. For text-based team communication, a separate dedicated tool is still ideal
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Pros
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
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Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
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Cons
Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
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Microsoft
  • Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
  • It is hard to figure out how to use emojis and upload images in the chat.
  • The background images do not fool anybody....it is clearly not your real background.
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Likelihood to Renew
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
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Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
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Usability
Nextiva
Very easy to use, if you're unsure about a functionality they have user manuals you can download to use or their support team via chat or call is very helpful and quick at resolving any issues. They also help when it comes to setting up users and reporting. Phone system is easy to follow with labels and easy to read.
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Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
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Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
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Microsoft
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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Microsoft
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
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Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Microsoft
No answers on this topic
Implementation Rating
Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
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Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
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Alternatives Considered
Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
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Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
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Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Microsoft
No answers on this topic
Professional Services
Nextiva
No answers on this topic
Microsoft
The service provided is up to date, as discussed before buying.
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Return on Investment
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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Microsoft
  • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
  • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
  • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.
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ScreenShots