Likelihood to Recommend
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution. If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
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Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
Read full review Pros Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop. Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building User-friendly application with availability indicator, call settings, and personal preferences. Read full review The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues. Video calls are pretty easy also, user friendly and a mostly stable connection with no issues. Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls. Read full review Cons While phones are feature rich, they can still be confusing for some of our users. Mobile app can be glitchy at times. Would love to see more touch screen options. Read full review This is really small, but I'd love to see the emoticons updated to emojis. Make calling free like some other communications app providers. Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you. Read full review Likelihood to Renew
I no longer make this decision
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I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
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It is good for phone calls but it needs to include Bluetooth headsets.
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Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
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I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
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It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
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The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Read full review Microsoft Teams
provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
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The service provided is up to date, as discussed before buying.
Read full review Return on Investment We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business. We like that the fax number alerts us via email if we have a message. Read full review Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall. Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals. The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism. Read full review ScreenShots