Nextiva Business Phone Service vs. Twilio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Business Phone Service
Score 8.9 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Twilio
Score 7.5 out of 10
N/A
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
$0
per min per participant
Pricing
Nextiva Business Phone ServiceTwilio
Editions & Modules
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Programmable Video
$0.0015
per min per participant
WhatsApp Business API
$0.0042
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Per WhatsApp session message
Elastic SIP Trunking
$0.007
Per min for termination
Programmable Messaging
$0.0075
per message sent or received
Programmable Voice
$0.0085
per minute to receive a call
Programmable Voice
$0.013
per min to make a call
Elastic SIP Trunking
$0.045
Per min for origination
Twilio Conversations
$0.05
per active user per month
Twilio Authy
$0.09
per authentication
Programmable Wireless
$0.1
per MB
Twilio Flex (Contact Center)
$1
per active user hour (5000 hours free)
Programmable Wireless
$2.00
per SIM card
Twilio SendGrid Email API
$14.95
per month up to 100k emails. (Up to 40k emails free for 30 days)
Twilio SendGrid Marketing Campaigns
$15
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
Twilio Flex (Contact Center)
$150
per named user per month (5000 hours free)
Offerings
Pricing Offerings
Nextiva Business Phone ServiceTwilio
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.
More Pricing Information
Community Pulse
Nextiva Business Phone ServiceTwilio
Considered Both Products
Nextiva Business Phone Service
Chose Nextiva Business Phone Service
In my opinion, none of them could match the flexibility and ease of use we have with Nextiva Business Phone Service. Spoke and RingCentral did not measure up to our various needs. With Twilio there is not much that cannot be customized, but it is a much steeper learning curve. …
Twilio

No answer on this topic

Top Pros
Top Cons
Features
Nextiva Business Phone ServiceTwilio
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Business Phone Service
9.2
146 Ratings
12% above category average
Twilio
-
Ratings
Hosted PBX9.368 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.485 Ratings00 Ratings
User templates8.987 Ratings00 Ratings
Call reports9.1124 Ratings00 Ratings
Directory of employee names9.1123 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Business Phone Service
9.0
162 Ratings
7% above category average
Twilio
-
Ratings
Answering rules9.2148 Ratings00 Ratings
Call recording9.0126 Ratings00 Ratings
Call park9.1115 Ratings00 Ratings
Call screening9.0116 Ratings00 Ratings
Message alerts9.0144 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Business Phone Service
8.7
116 Ratings
5% above category average
Twilio
-
Ratings
Video conferencing8.758 Ratings00 Ratings
Audio conferencing9.1101 Ratings00 Ratings
Video screen sharing8.349 Ratings00 Ratings
Instant messaging8.679 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Business Phone Service
8.5
142 Ratings
2% above category average
Twilio
-
Ratings
Mobile app for iOS8.6123 Ratings00 Ratings
Mobile app for Android8.4103 Ratings00 Ratings
Best Alternatives
Nextiva Business Phone ServiceTwilio
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
Conversica
Conversica
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Conversica
Conversica
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Business Phone ServiceTwilio
Likelihood to Recommend
9.1
(172 ratings)
6.5
(67 ratings)
Likelihood to Renew
9.6
(5 ratings)
8.1
(5 ratings)
Usability
9.6
(3 ratings)
9.5
(10 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
6.2
(13 ratings)
Support Rating
9.1
(6 ratings)
5.8
(16 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.7
(3 ratings)
9.5
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Business Phone ServiceTwilio
Likelihood to Recommend
Nextiva
I have already recommended the service to many other companies, and they have switched. The company my daughter works for were looking for a great service, I gave them Nextiva, and they have been using for a couple of years now
Read full review
Twilio
Twilio excels in customer service applications, enabling automated SMS updates or voice calls for order confirmations and support. It's ideal for implementing two-factor authentication, enhancing security for online services. However, it's less suitable for businesses needing in-depth, custom telephony infrastructure, as it primarily offers standard, API-driven solutions, or for regions with limited internet connectivity, where cloud-based services may be unreliable.
Read full review
Pros
Nextiva
  • Setup and installation is a breeze! I reached out several times after the installation to make a few changes to how our phones are configfured and the customer service went above and beyond. I love being appreciated as a customer after the sale!
  • The back end feels a little dated, but it works! And that's what matters.
  • The cost was very resonable for us for what we need from a phone service.
  • Our account manager is extrememly accessible.
  • Setting up auto attendants (which Nextiva calls "flows") is very intuitive. I had our whole attendant and phone tree set up in literally minutes.
Read full review
Twilio
  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Read full review
Cons
Nextiva
  • Billing - the only issue we have had is related to billing. They started a new system late in 2022 and it's had some issues, but they are working through them.
  • Communication between staff and teams at Nextiva Business Phone Service can be an issue at times, sometimes the left hand doesn't seem to know what the right hand is doing.
  • They don't send out free tacos - kidding of course but I don't have any complaints. The billing and communication are small issues but that is all I could think of.
Read full review
Twilio
  • In my opinion, online support is extremely subpar for clients.
  • In my experience, no way to talk with anyone without a $1,500 investment monthly in their service.
  • In my experience, be prepared to wait at least 2-4 days to receive even one response from their support.
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Likelihood to Renew
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
Read full review
Twilio
We have standardized our processes surrounding Twilio. The entire process just works! There is no significant gap that we need to fill. Instead of thinking about Twilio's replacement, we'd rather focus on our customers with Twilio. It meets all our uses-cases currently. We haven't even explored the entire suite of applications to determine what other use cases we may potentially use.
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Usability
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review
Twilio
Overall the product API is extremely well documented so it is very easy to build a product with their technology. The website is a little bit cumbersome to use as they have greatly expanded the number of products that they have over the years, but the dashboard UI has not been improved much since.
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Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Twilio
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Twilio
The problem tends to be us, the user, rather than Twilio. We don't reach out to support fast enough (spend time struggling), but when we have, they've solved our issue immediately. We are rural, so there are signal issues to accommodate, however, we find that a few staff on a few cellular networks can triangulate where we all have signal to put up a sign.
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Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Twilio
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
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Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Twilio
No answers on this topic
Implementation Rating
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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Twilio
The developer APIs and SDKs are super easy to follow.
Read full review
Alternatives Considered
Nextiva
We made the decision to move forward based on features price and of course the hand holding by our account manager Bill B who was incremental getting us the right solution for what we needed and helping us through the deployment. He was amazing. Always gets my questions answered
Read full review
Twilio
Twilio was referred to me by a business colleague, and I can't be more thankful! Twilio has helped my Facebook page by leaps and bounds, and I haven't even considered trying another chat option for my page. It is easy to set up, and customer service is quick to answer any and all questions you may have. I highly recommend it!
Read full review
Contract Terms and Pricing Model
Nextiva
No answers on this topic
Twilio
Being in South Africa, direct local currency support would be nice
Read full review
Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Twilio
No answers on this topic
Return on Investment
Nextiva
  • While Nextiva isn't cheap, we have saved money by eliminating all of our POTS lines, and PRI's from 3rd party carriers.
  • To be able to scale on the fly makes new office setup a breeze. Lead time is only a few weeks at most if we want to open a new office, this includes custom auto attendant setup.
  • As the Telecommunications admin for the company it is super easy for me to administer all of our offices from one web portal.
Read full review
Twilio
  • Adding in phone numbers onto our onboarding sequence has increased our user activity by about 30%. We believe due to the users being more invested in the application now.
  • On top of that, our first SMS has increased our week 1 retention by about 15%. Pushing users to go on the app more than 2-3 times has been a struggle and SMS seems to be a solid driver in retention.
Read full review
ScreenShots

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.