What users are saying about
29 Ratings
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Based on 29 reviews and ratings
Twilio
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Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 140 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%
Twilio
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
N/A
0 Ratings
User templates

8.2
82%
5 Ratings
N/A
0 Ratings
Call reports

8.6
86%
5 Ratings
N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings
N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%
Twilio
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings
N/A
0 Ratings
Call recording

9.5
95%
6 Ratings
N/A
0 Ratings
Call park

9.0
90%
5 Ratings
N/A
0 Ratings
Call screening

9.0
90%
6 Ratings
N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings
N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%
Twilio
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings
N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings
N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings
N/A
0 Ratings
Instant messaging

8.9
89%
3 Ratings
N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%
Twilio
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings
N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings
N/A
0 Ratings
Attribute Ratings
- Nextiva Business Phone Service is rated higher in 1 area: Likelihood to Recommend
- Twilio is rated higher in 2 areas: Usability, Support Rating
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings
8.7
Twilio
87%
51 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating
Twilio
N/A
0 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating
9.1
Twilio
91%
10 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings
9.4
Twilio
94%
18 Ratings
Contract Terms and Pricing Model

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Professional Services

Nextiva Business Phone Service
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Twilio
If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
Social Media Manager
Moana Creative MarketingMarketing & Advertising, 1-10 employees
Pros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Twilio
- Easy to see my team in one place, when they log in and out and what call status they are in.
- Twilio is a simple, user friendly way to log in and out of work activities.
- Excellent services and support.
- The omnichannel feature which allows agents to get request from all channels.
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees
Cons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesTwilio
- Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
- Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
- Easier multi-media sending for images, videos, or files needed.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Pricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Twilio
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0.0,015 per min per participant
Twilio Editions & Modules
Edition
Programmable Messaging | $0.00751 |
---|---|
Programmable Voice | $0.00852 |
Twilio SendGrid Marketing Campaigns | $153 |
Programmable Video | $0.00154 |
Twilio SendGrid Email API | $14.955 |
Twilio Flex (Contact Center) | $16 |
Twilio Flex (Contact Center) | $1507 |
Programmable Voice | $0.0138 |
Twilio Conversations | $0.059 |
Twilio Authy | $0.0910 |
Programmable Wireless | $2.0011 |
Programmable Wireless | $0.112 |
WhatsApp Business API | $0.004213 |
WhatsApp Business API | $0.00514 |
Elastic SIP Trunking | $0.04515 |
Elastic SIP Trunking | $0.00716 |
- per message sent or received
- per minute to receive a call
- per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
- per min per participant
- per month up to 100k emails. (Up to 40k emails free for 30 days)
- per active user hour (5000 hours free)
- per named user per month (5000 hours free)
- per min to make a call
- per active user per month
- per authentication
- per SIM card
- per MB
- Per WhatsApp Template message sent
- Per WhatsApp session message
- Per min for origination
- Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesTwilio
No score
No answers yet
No answers on this topic
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Twilio
Twilio 9.1
Based on 10 answers
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
CITO (Chief Information Technology Officer)
Risk Administration Services, Inc.Insurance, 51-200 employees
Support Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Twilio
Twilio 9.4
Based on 18 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

Verified User
Director in Marketing
Media Production Company, 1-10 employeesAlternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Twilio
I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.

Verified User
C-Level Executive in Engineering
Telecommunications Company, 51-200 employeesContract Terms and Pricing Model
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Twilio
Twilio 10.0
Based on 1 answer
Being in South Africa, direct local currency support would be nice
CIO (Chief Information Officer)
WamlyHuman Resources, 1-10 employees
Return on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Twilio
- Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
- It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
- Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employees