What users are saying about
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Top Rated
140 Ratings
29 Ratings
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Score 7.5 out of 100

Twilio

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Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    Nextiva Business Phone Service

    87%

    Twilio

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    Nextiva Business Phone Service

    89%

    Twilio

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.7

    Nextiva Business Phone Service

    77%

    Twilio

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.9
    89%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.4

    Nextiva Business Phone Service

    54%

    Twilio

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    3.9
    39%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Nextiva Business Phone Service is rated higher in 1 area: Likelihood to Recommend
    • Twilio is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings
    8.7

    Twilio

    87%
    51 Ratings

    Likelihood to Renew

    6.0

    Nextiva Business Phone Service

    60%
    1 Rating

    Twilio

    N/A
    0 Ratings

    Usability

    8.0

    Nextiva Business Phone Service

    80%
    1 Rating
    9.1

    Twilio

    91%
    10 Ratings

    Support Rating

    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings
    9.4

    Twilio

    94%
    18 Ratings

    Contract Terms and Pricing Model

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Professional Services

    Nextiva Business Phone Service

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Likelihood to Recommend

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
    Scott Scanlon | TrustRadius Reviewer

    Twilio

    If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
    Mary Tihoni | TrustRadius Reviewer

    Pros

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.
    Jose Luis Reyes Graterol | TrustRadius Reviewer

    Twilio

    • Easy to see my team in one place, when they log in and out and what call status they are in.
    • Twilio is a simple, user friendly way to log in and out of work activities.
    • Excellent services and support.
    • The omnichannel feature which allows agents to get request from all channels.
    Max Safier | TrustRadius Reviewer

    Cons

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.
    Anonymous | TrustRadius Reviewer

    Twilio

    • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
    • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
    • Easier multi-media sending for images, videos, or files needed.
    Evan Laird | TrustRadius Reviewer

    Pricing Details

    Nextiva Business Phone Service

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details

    Twilio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0.0,015 per min per participant

    Twilio Editions & Modules

    Edition
    Programmable Messaging$0.00751
    Programmable Voice$0.00852
    Twilio SendGrid Marketing Campaigns$153
    Programmable Video$0.00154
    Twilio SendGrid Email API$14.955
    Twilio Flex (Contact Center)$16
    Twilio Flex (Contact Center)$1507
    Programmable Voice$0.0138
    Twilio Conversations$0.059
    Twilio Authy$0.0910
    Programmable Wireless$2.0011
    Programmable Wireless$0.112
    WhatsApp Business API$0.004213
    WhatsApp Business API$0.00514
    Elastic SIP Trunking$0.04515
    Elastic SIP Trunking$0.00716
    1. per message sent or received
    2. per minute to receive a call
    3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    4. per min per participant
    5. per month up to 100k emails. (Up to 40k emails free for 30 days)
    6. per active user hour (5000 hours free)
    7. per named user per month (5000 hours free)
    8. per min to make a call
    9. per active user per month
    10. per authentication
    11. per SIM card
    12. per MB
    13. Per WhatsApp Template message sent
    14. Per WhatsApp session message
    15. Per min for origination
    16. Per min for termination
    Additional Pricing Details
    1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

    Likelihood to Renew

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision
    Anonymous | TrustRadius Reviewer

    Twilio

    No score
    No answers yet
    No answers on this topic

    Usability

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.
    Hunter Clayton | TrustRadius Reviewer

    Twilio

    Twilio 9.1
    Based on 10 answers
    Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
    Chirag Shukla | TrustRadius Reviewer

    Support Rating

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
    Josh Musson | TrustRadius Reviewer

    Twilio

    Twilio 9.4
    Based on 18 answers
    I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
    JAMIE RISSKY | TrustRadius Reviewer

    Twilio

    I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Twilio

    Twilio 10.0
    Based on 1 answer
    Being in South Africa, direct local currency support would be nice
    Farren Mare | TrustRadius Reviewer

    Return on Investment

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.
    Heather Neisen | TrustRadius Reviewer

    Twilio

    • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
    • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
    • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
    Anonymous | TrustRadius Reviewer

    Screenshots

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