Nextiva Business Phone Service vs Twilio | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 16 reviews and ratings

Score 8.8 out of 10

Based on 95 reviews and ratings

Interactive Demo

Feature Rating Comparison

Nextiva Business Phone Service

Twilio

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Nextiva Business Phone Service

Twilio

Answering rules

Call recording

Call park

Call screening

Message alerts

Nextiva Business Phone Service

Twilio

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Nextiva Business Phone Service

Twilio

Mobile app for iOS

Mobile app for Android

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

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Easy to see my team in one place, when they log in and out and what call status they are in.
Twilio is a simple, user friendly way to log in and out of work activities.
Excellent services and support.
The omnichannel feature which allows agents to get request from all channels.

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Contact Center Solutions Engineer

VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees

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Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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Authy does not support the "push button" multi-factor authentication from your application's native apps. This means if you want to use Authy, you still need to use TOTP based codes.
Not really a shortcoming of Authy, but it does nothing to help with multi-factor authentication using text messages - those are still sent to your platform's messaging app.
Authy doesn't always display how much time is left before your current token expires, making it difficult to know how much time you have left to enter the current code.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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Twilio 9.6

Based on 8 answers

Twilios large peer community on the internet , easy to access Twitter tutorials provided by Twilio itself and available API references makes using Twilio an easy experience. Sincerely, I do not think anyone can get lost in the course of using Twilio, at least from my own personal experience and that of junior engineers and developers on my team.

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Jocelyn Bousquet

Software Engineer

Monzo BankFinancial Services, 1001-5000 employees

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Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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ISR

SetscheduleReal Estate, 51-200 employees

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Twilio 8.0

Based on 21 answers

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

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Verified User

Director in Marketing

Media Production Company, 1-10 employees

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Alternatives Considered

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

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Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

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To be honest, I don't know of any Twilio SMS competitors that have the robust transactional SMS that Twilio SMS has. I know of a few marketing SMS platforms such as Textedly but that's more of an email blast (or SMS blast) to your list then something targeted based on user action inside our application that Twilio SMS can provide. On top of that, in Twilio SMS I can push them through my own segmentation and sequences programmatically to even make the marketing SMS's more targetted compared to some of the pure blast competitors.

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Chief Marketing Officer

DinelyInternet, 1-10 employees

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Return on Investment

Reduced Cost: Licensing and model was much more simple than former vendor.
Reliable: Very few help desk calls or issues with the phone system. It just works.
User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.

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IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

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Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

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Screenshots

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See All (3) Twilio Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Twilio Editions & Modules

Edition

Programmable Messaging	$0.0075¹
Programmable Voice	$0.0085²
Twilio SendGrid Marketing Campaigns	$15³
Programmable Video	$0.0015⁴
Twilio SendGrid Email API	$14.95⁵
Twilio Flex (Contact Center)	$1⁶
Twilio Flex (Contact Center)	$150⁷
Programmable Voice	$0.013⁸
Twilio Conversations	$0.05⁹
Twilio Authy	$0.09¹⁰
Programmable Wireless	$2.00¹¹
Programmable Wireless	$0.1¹²

per message sent or received
per minute to receive a call
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
per min per participant
per month up to 100k emails. (Up to 40k emails free for 30 days)
per active user hour (5000 hours free)
per named user per month (5000 hours free)
per min to make a call
per active user per month
per authentication
per SIM card
per MB

Additional Pricing Details

1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

Rating Summary

Nextiva Business Phone Service

Twilio

Nextiva Business Phone Service

Twilio

Nextiva Business Phone Service

Twilio

Nextiva Business Phone Service

Twilio

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