What users are saying about
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 29 reviews and ratings
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 34 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%
Zendesk Talk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings
N/A
0 Ratings
User templates

8.2
82%
5 Ratings
N/A
0 Ratings
Call reports

8.6
86%
5 Ratings
N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings
N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%
Zendesk Talk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings
N/A
0 Ratings
Call recording

9.5
95%
6 Ratings
N/A
0 Ratings
Call park

9.0
90%
5 Ratings
N/A
0 Ratings
Call screening

9.0
90%
6 Ratings
N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings
N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%
Zendesk Talk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings
N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings
N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings
N/A
0 Ratings
Instant messaging

8.8
88%
3 Ratings
N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%
Zendesk Talk
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings
N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings
N/A
0 Ratings
Contact Center Software

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.4
Zendesk Talk
84%
Zendesk Talk ranks higher in 13/13 features
Zendesk Talk ranks higher in 13/13 features
Agent dashboard

N/A
0 Ratings
7.9
79%
14 Ratings
Validate callers

N/A
0 Ratings
8.1
81%
11 Ratings
Outbound response

N/A
0 Ratings
8.5
85%
13 Ratings
Call forwarding

N/A
0 Ratings
7.9
79%
13 Ratings
Click-to-call (CTC)

N/A
0 Ratings
8.6
86%
13 Ratings
Warm transfer

N/A
0 Ratings
8.0
80%
11 Ratings
Predictive dialing

N/A
0 Ratings
8.1
81%
7 Ratings
Interactive voice response

N/A
0 Ratings
8.8
88%
9 Ratings
REST APIs

N/A
0 Ratings
8.0
80%
8 Ratings
Call scripts

N/A
0 Ratings
9.0
90%
6 Ratings
Call tracking

N/A
0 Ratings
8.4
84%
12 Ratings
Multichannel integration

N/A
0 Ratings
9.0
90%
9 Ratings
CRM software integration

N/A
0 Ratings
9.4
94%
10 Ratings
Workforce Optimization (WFO)

Nextiva Business Phone Service
Feature Set Not Supported
N/A
8.7
Zendesk Talk
87%
Zendesk Talk ranks higher in 9/9 features
Zendesk Talk ranks higher in 9/9 features
Inbound call routing

N/A
0 Ratings
8.7
87%
11 Ratings
Omnichannel inbound routing

N/A
0 Ratings
8.4
84%
9 Ratings
Recording

N/A
0 Ratings
8.9
89%
13 Ratings
Quality management

N/A
0 Ratings
8.6
86%
11 Ratings
Call analytics

N/A
0 Ratings
9.0
90%
12 Ratings
Historical reporting

N/A
0 Ratings
8.6
86%
12 Ratings
Live reporting

N/A
0 Ratings
9.1
91%
12 Ratings
Customer surveys

N/A
0 Ratings
8.2
82%
7 Ratings
Customer interaction analytics

N/A
0 Ratings
8.8
88%
10 Ratings
Attribute Ratings
- Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Nextiva Business Phone Service and Zendesk Talk are tied in 1 area: Usability
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings
8.9
Zendesk Talk
89%
14 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating
Zendesk Talk
N/A
0 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating
8.0
Zendesk Talk
80%
1 Rating
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings
6.7
Zendesk Talk
67%
7 Ratings
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Zendesk Talk
This product is great when the call centers are globally dispersed and yet still need to collaborate jointly to resolve cases. The technology offered allows any call center to run efficiently with all the needs covered. on the downside, Depending on the scale of the operation and business, it may be overkill for some smaller organizations as there may be other products that will do just fine with fewer features and cheaper.

Verified User
Director in Information Technology
Information Technology & Services Company, 10,001+ employeesPros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Zendesk Talk
- Call recording is a nice feature! It is great for training purposes and for quality assurance.
- The metrics you get from Explore are a great insight into how the team is handling the call volumes.
- Zendesk Talk has met most of our needs. It can be a bit unreliable at times.

Verified User
Employee in Customer Service
Computer Software Company, 51-200 employeesCons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesZendesk Talk
- The lag on the phone is by far the most annoying thing with Zendesk talk due to the voice over IP.
- Using the Reporting feature in Zendesk has never been a walk in the park. We have to customize a lot of fields and when something doesn't seem to add up, it at times feels like pulling teeth to get to the final answer of what went wrong.
Director of Customer Service
Camp GladiatorHealth, Wellness and Fitness, 1001-5000 employees
Pricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Zendesk Talk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zendesk Talk Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesZendesk Talk
No score
No answers yet
No answers on this topic
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Zendesk Talk
Zendesk Talk 8.0
Based on 1 answer
My organization used it as a point of contact for client inquiries. Our knowledgeable customer service representatives tried it and had a positive experience with it.
Systems Software Engineer
AlphatechverseInformation Technology & Services, 51-200 employees
Support Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Zendesk Talk
Zendesk Talk 6.7
Based on 7 answers
In our experience, we have had to go through many support people then ultimately getting frustrated enough to go directly to our point of contact who then doesn't always seem to be able to assist. We tend to get the support we need when it is escalated up to me and I reach out to our point of a contact person to express our frustration.
Director of Customer Service
Camp GladiatorHealth, Wellness and Fitness, 1001-5000 employees
Alternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Zendesk Talk
Slack and Zoom phones cannot compare because they have no ticketing systems. Zendesk Talk was the only option we considered because we were already using Zendesk for our email ticketing with customer concerns. We then expanded to using Zendesk's chatbot and then the Zendesk Talk system to keep it all integrated and streamlined.

Verified User
Vice-President in Product Management
E-Learning Company, 11-50 employeesReturn on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Zendesk Talk
- Satisfaction evaluation requests are automatically sent after the ticket is resolved, helping to increase satisfaction.
- The best thing about Zendesk Talk is that your inquiries no longer go unattended.
- You can enter tickets on your behalf for both verbal and phone inquiries, so if you manage them all as tickets, there will be no omissions.
Software Engineer
Digi InternationalInformation Technology & Services, 501-1000 employees