Nextiva Business Phone Service vs Zoho CRM

Likelihood to Recommend

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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Scott Scanlon

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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Zoho CRM has a very simple dashboard you will never get in trouble to find the right CRM
management tool. It is designed in such a way the all the information related
to current and previous sales will be in front of you, by which you can further
take better progressive steps. Zoho
CRM has affected the progress of my organization, its smooth operation and intuitive interface is very easy to get started, no complex steps are involved in
its installation.

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Rebecca Davies

Manager Accounting Compliance & Reporting (ACR) & EYnovation™

EYAccounting, 10,001+ employees

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Feature Rating Comparison

Nextiva Business Phone Service

Zoho CRM

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Nextiva Business Phone Service

Zoho CRM

Answering rules

Call recording

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Nextiva Business Phone Service

Zoho CRM

Case management

Call center management

Help desk management

Nextiva Business Phone Service

Zoho CRM

Lead management

Email marketing

Nextiva Business Phone Service

Marketing automation

Compensation management

Nextiva Business Phone Service

Zoho CRM

Mobile access

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

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Zoho CRM consists of UI which is highly user-friendly.
It is an excellent tool to manage clients and the company’s resources.
A thorough tool available at a very reasonable price.
It has wonderful on boarding features for managing sales and marketing.

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Justin Jerry

Marketing Manager

Foot Locker EMEARetail, 10,001+ employees

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Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

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I would say some UI enhancements, although this feature is on it's way with the soon to be released canvas builder. This will allow us to create a homepage view within each module so our users get all the important info they need in a beautifully designed layout to optimize their time spent in Zoho CRM.
The integrations with Zoho social, or other social media tools. This may stem from my lack of effort to better utilize this existing feature
To be honest I really can't say much is missing from Zoho CRM. One last thing to add is that there are so many functionalities of Zoho CRM that configuring each to optimize our teams success is difficult. It's important to take advantage of the features that best reflect our companies internal processes.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

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Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

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Zoho CRM 7.6

Based on 19 answers

We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.

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James Lochran

Sales and Marketing consultant

Independent consultantMarketing and Advertising, 1-10 employees

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Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Hunter Clayton

Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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Zoho CRM 8.1

Based on 16 answers

Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 51-200 employees

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Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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Josh Musson

ISR

SetscheduleReal Estate, 51-200 employees

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Zoho CRM 7.9

Based on 20 answers

Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.

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María Fernanda Cruz

Coordinator

Hold MarketingMarketing & Advertising, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

Zoho CRM 8.2

Based on 2 answers

Training was basic, and didn't really cover more advanced aspects of using the product.

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Verified User

Consultant in Marketing

Internet Company, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.0

Based on 8 answers

The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho

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Ron Sherwood

Senior Account Manager

Novus Media Today Group, LLCOnline Media, 11-50 employees

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Alternatives Considered

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.

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Heather Neisen

Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

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ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.

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Andrew McClean

Sr. Community Outreach Associate

Oak Street HealthHospital & Health Care, 1001-5000 employees

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Return on Investment

Reduced Cost: Licensing and model was much more simple than former vendor.
Reliable: Very few help desk calls or issues with the phone system. It just works.
User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.

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Scott Scanlon

IT Manager

Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees

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Love it or leave it, a CRM is integral to sales operations. Zoho may not be the best, but it gets the job done.
When reps have consistently used it, sales and conversions have increased.
Great to have visibility across the organization and multiple tools without paying a fortune like some other CRMs

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Verified User

Director in Sales

Marketing & Advertising Company, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00*

* /user/month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Rating Summary

Nextiva Business Phone Service

Zoho CRM

Nextiva Business Phone Service

Zoho CRM

Nextiva Business Phone Service

Zoho CRM

Nextiva Business Phone Service

Zoho CRM

Nextiva Business Phone Service

Zoho CRM

Nextiva Business Phone Service

Zoho CRM

Nextiva Business Phone Service

Zoho CRM

Nextiva Business Phone Service

Zoho CRM

Likelihood to Recommend