What users are saying about
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Top Rated
509 Ratings
16 Ratings
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Score 8.5 out of 100

Zoho CRM

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Top Rated
509 Ratings
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Score 8 out of 100

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Zoho CRM

Zoho CRM has a very simple dashboard you will never get in trouble to find the right CRM
management tool. It is designed in such a way the all the information related
to current and previous sales will be in front of you, by which you can further
take better progressive steps. Zoho
CRM has affected the progress of my organization, its smooth operation and intuitive interface is very easy to get started, no complex steps are involved in
its installation.
Rebecca Davies | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva Business Phone Service
8.2
Zoho CRM
Hosted PBX
Nextiva Business Phone Service
8.1
Zoho CRM
Multi-level Interactive Voice Response (IVR)
Nextiva Business Phone Service
8.8
Zoho CRM
User templates
Nextiva Business Phone Service
7.4
Zoho CRM
Call reports
Nextiva Business Phone Service
8.8
Zoho CRM
Directory of employee names
Nextiva Business Phone Service
7.7
Zoho CRM

Call Management

Nextiva Business Phone Service
8.2
Zoho CRM
Answering rules
Nextiva Business Phone Service
8.2
Zoho CRM
Call recording
Nextiva Business Phone Service
9.1
Zoho CRM
Call park
Nextiva Business Phone Service
7.9
Zoho CRM
Call screening
Nextiva Business Phone Service
8.2
Zoho CRM
Message alerts
Nextiva Business Phone Service
7.6
Zoho CRM

VoIP system collaboration

Nextiva Business Phone Service
7.5
Zoho CRM
Video conferencing
Nextiva Business Phone Service
7.1
Zoho CRM
Audio conferencing
Nextiva Business Phone Service
7.6
Zoho CRM
Video screen sharing
Nextiva Business Phone Service
7.6
Zoho CRM
Instant messaging
Nextiva Business Phone Service
7.6
Zoho CRM

Mobile apps

Nextiva Business Phone Service
7.4
Zoho CRM
Mobile app for iOS
Nextiva Business Phone Service
8.2
Zoho CRM
Mobile app for Android
Nextiva Business Phone Service
6.5
Zoho CRM

Sales Force Automation

Nextiva Business Phone Service
Zoho CRM
7.7
Customer data management / contact management
Nextiva Business Phone Service
Zoho CRM
8.1
Workflow management
Nextiva Business Phone Service
Zoho CRM
7.8
Territory management
Nextiva Business Phone Service
Zoho CRM
7.2
Opportunity management
Nextiva Business Phone Service
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Nextiva Business Phone Service
Zoho CRM
7.4
Contract management
Nextiva Business Phone Service
Zoho CRM
7.5
Quote & order management
Nextiva Business Phone Service
Zoho CRM
7.5
Interaction tracking
Nextiva Business Phone Service
Zoho CRM
8.1
Channel / partner relationship management
Nextiva Business Phone Service
Zoho CRM
7.9

Customer Service & Support

Nextiva Business Phone Service
Zoho CRM
7.2
Case management
Nextiva Business Phone Service
Zoho CRM
7.4
Call center management
Nextiva Business Phone Service
Zoho CRM
6.9
Help desk management
Nextiva Business Phone Service
Zoho CRM
7.2

Marketing Automation

Nextiva Business Phone Service
Zoho CRM
8.5
Lead management
Nextiva Business Phone Service
Zoho CRM
8.7
Email marketing
Nextiva Business Phone Service
Zoho CRM
8.4

CRM Project Management

Nextiva Business Phone Service
Zoho CRM
7.8
Task management
Nextiva Business Phone Service
Zoho CRM
7.8
Billing and invoicing management
Nextiva Business Phone Service
Zoho CRM
7.6
Reporting
Nextiva Business Phone Service
Zoho CRM
8.1

CRM Reporting & Analytics

Nextiva Business Phone Service
Zoho CRM
7.7
Forecasting
Nextiva Business Phone Service
Zoho CRM
7.4
Pipeline visualization
Nextiva Business Phone Service
Zoho CRM
8.0
Customizable reports
Nextiva Business Phone Service
Zoho CRM
7.7

Customization

Nextiva Business Phone Service
Zoho CRM
7.7
Custom fields
Nextiva Business Phone Service
Zoho CRM
8.2
Custom objects
Nextiva Business Phone Service
Zoho CRM
7.6
Scripting environment
Nextiva Business Phone Service
Zoho CRM
7.9
API for custom integration
Nextiva Business Phone Service
Zoho CRM
7.2

Security

Nextiva Business Phone Service
Zoho CRM
8.3
Single sign-on capability
Nextiva Business Phone Service
Zoho CRM
8.2
Role-based user permissions
Nextiva Business Phone Service
Zoho CRM
8.5

Social CRM

Nextiva Business Phone Service
Zoho CRM
7.5
Social data
Nextiva Business Phone Service
Zoho CRM
7.4
Social engagement
Nextiva Business Phone Service
Zoho CRM
7.5

Integrations with 3rd-party Software

Nextiva Business Phone Service
Zoho CRM
7.2
Marketing automation
Nextiva Business Phone Service
Zoho CRM
7.6
Compensation management
Nextiva Business Phone Service
Zoho CRM
6.8

Platform

Nextiva Business Phone Service
Zoho CRM
7.1
Mobile access
Nextiva Business Phone Service
Zoho CRM
7.1

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM consists of UI which is highly user-friendly.
  • It is an excellent tool to manage clients and the company’s resources.
  • A thorough tool available at a very reasonable price.
  • It has wonderful on boarding features for managing sales and marketing.
Justin Jerry | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I would say some UI enhancements, although this feature is on it's way with the soon to be released canvas builder. This will allow us to create a homepage view within each module so our users get all the important info they need in a beautifully designed layout to optimize their time spent in Zoho CRM.
  • The integrations with Zoho social, or other social media tools. This may stem from my lack of effort to better utilize this existing feature
  • To be honest I really can't say much is missing from Zoho CRM. One last thing to add is that there are so many functionalities of Zoho CRM that configuring each to optimize our teams success is difficult. It's important to take advantage of the features that best reflect our companies internal processes.
Jon Porreca | TrustRadius Reviewer

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.1
Based on 16 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.9
Based on 20 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Return on Investment

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Zoho CRM

  • Love it or leave it, a CRM is integral to sales operations. Zoho may not be the best, but it gets the job done.
  • When reps have consistently used it, sales and conversions have increased.
  • Great to have visibility across the organization and multiple tools without paying a fortune like some other CRMs
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva Business Phone Service
8.6
Zoho CRM
7.9

Likelihood to Renew

Nextiva Business Phone Service
6.0
Zoho CRM
7.6

Usability

Nextiva Business Phone Service
8.0
Zoho CRM
8.1

Reliability and Availability

Nextiva Business Phone Service
Zoho CRM
9.0

Performance

Nextiva Business Phone Service
Zoho CRM
9.0

Support Rating

Nextiva Business Phone Service
8.7
Zoho CRM
7.9

Online Training

Nextiva Business Phone Service
Zoho CRM
8.2

Implementation Rating

Nextiva Business Phone Service
Zoho CRM
8.0

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