Nextiva Business Phone Service vs Zoho CRM

What users are saying about

Score 7.5 out of 10

Based on 29 reviews and ratings

Score 8.3 out of 10

Based on 785 reviews and ratings

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Feature Set Ratings

Cloud PBX

8.7

Nextiva Business Phone Service

87%

Zoho CRM

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 5/5 features

Hosted PBX

8.9

89%

5 Ratings

N/A

0 Ratings

Multi-level Interactive Voice Response (IVR)

9.0

90%

5 Ratings

N/A

0 Ratings

User templates

8.2

82%

5 Ratings

N/A

0 Ratings

Call reports

8.6

86%

5 Ratings

N/A

0 Ratings

Directory of employee names

9.0

90%

6 Ratings

N/A

0 Ratings

Call Management

8.9

Nextiva Business Phone Service

89%

Zoho CRM

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 5/5 features

Answering rules

9.0

90%

7 Ratings

N/A

0 Ratings

Call recording

9.5

95%

6 Ratings

N/A

0 Ratings

Call park

9.0

90%

5 Ratings

N/A

0 Ratings

Call screening

9.0

90%

6 Ratings

N/A

0 Ratings

Message alerts

8.1

81%

7 Ratings

N/A

0 Ratings

VoIP system collaboration

7.7

Nextiva Business Phone Service

77%

Zoho CRM

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 4/4 features

Video conferencing

7.0

70%

3 Ratings

N/A

0 Ratings

Audio conferencing

8.1

81%

6 Ratings

N/A

0 Ratings

Video screen sharing

7.1

71%

3 Ratings

N/A

0 Ratings

Instant messaging

8.8

88%

3 Ratings

N/A

0 Ratings

Mobile apps

5.4

Nextiva Business Phone Service

54%

Zoho CRM

Feature Set Not Supported

N/A

Nextiva Business Phone Service ranks higher in 2/2 features

Mobile app for iOS

6.9

69%

6 Ratings

N/A

0 Ratings

Mobile app for Android

3.9

39%

4 Ratings

N/A

0 Ratings

Sales Force Automation

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.0

Zoho CRM

80%

Zoho CRM ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.4

84%

229 Ratings

Workflow management

N/A

0 Ratings

7.9

79%

217 Ratings

Territory management

N/A

0 Ratings

7.8

78%

162 Ratings

Opportunity management

N/A

0 Ratings

8.2

82%

208 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.8

78%

206 Ratings

Contract management

N/A

0 Ratings

8.3

83%

165 Ratings

Quote & order management

N/A

0 Ratings

7.9

79%

166 Ratings

Interaction tracking

N/A

0 Ratings

8.0

80%

205 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.9

79%

155 Ratings

Customer Service & Support

Nextiva Business Phone Service

Feature Set Not Supported

N/A

7.5

Zoho CRM

75%

Zoho CRM ranks higher in 3/3 features

Case management

N/A

0 Ratings

7.6

76%

181 Ratings

Call center management

N/A

0 Ratings

7.4

74%

144 Ratings

Help desk management

N/A

0 Ratings

7.5

75%

161 Ratings

Marketing Automation

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.4

Zoho CRM

84%

Zoho CRM ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.5

85%

214 Ratings

Email marketing

N/A

0 Ratings

8.2

82%

180 Ratings

CRM Project Management

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Task management

N/A

0 Ratings

8.3

83%

207 Ratings

Billing and invoicing management

N/A

0 Ratings

8.1

81%

152 Ratings

Reporting

N/A

0 Ratings

8.2

82%

199 Ratings

CRM Reporting & Analytics

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.2

Zoho CRM

82%

Zoho CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.0

80%

181 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

193 Ratings

Customizable reports

N/A

0 Ratings

8.2

82%

203 Ratings

Customization

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.0

Zoho CRM

80%

Zoho CRM ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.5

85%

228 Ratings

Custom objects

N/A

0 Ratings

8.1

81%

179 Ratings

Scripting environment

N/A

0 Ratings

7.7

77%

145 Ratings

API for custom integration

N/A

0 Ratings

7.8

78%

165 Ratings

Security

Nextiva Business Phone Service

Feature Set Not Supported

N/A

8.8

Zoho CRM

88%

Zoho CRM ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.7

87%

192 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

213 Ratings

Social CRM

Nextiva Business Phone Service

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

7.9

79%

139 Ratings

Social engagement

N/A

0 Ratings

7.9

79%

134 Ratings

Integrations with 3rd-party Software

Nextiva Business Phone Service

Feature Set Not Supported

N/A

7.6

Zoho CRM

76%

Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

7.9

79%

170 Ratings

Compensation management

N/A

0 Ratings

7.3

73%

115 Ratings

Platform

Nextiva Business Phone Service

Feature Set Not Supported

N/A

7.9

Zoho CRM

79%

Zoho CRM ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

7.9

79%

193 Ratings

Attribute Ratings

Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Zoho CRM is rated higher in 2 areas: Likelihood to Renew, Usability

Nextiva Business Phone Service

90%

8 Ratings

8.5

Zoho CRM

85%

258 Ratings

Nextiva Business Phone Service

60%

1 Rating

8.9

Zoho CRM

89%

33 Ratings

Nextiva Business Phone Service

80%

1 Rating

8.3

Zoho CRM

83%

178 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

8.0

Zoho CRM

80%

4 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

6.5

Zoho CRM

65%

4 Ratings

Nextiva Business Phone Service

87%

6 Ratings

8.2

Zoho CRM

82%

76 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

7.0

Zoho CRM

70%

2 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

8.5

Zoho CRM

85%

6 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

8.8

Zoho CRM

88%

12 Ratings

Contract Terms and Pricing Model

Nextiva Business Phone Service

N/A

0 Ratings

9.4

Zoho CRM

94%

22 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

8.5

Zoho CRM

85%

2 Ratings

Nextiva Business Phone Service

N/A

0 Ratings

8.5

Zoho CRM

85%

7 Ratings

Pros

Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol

Vice President,Latin America

LiveUBroadcast Media, 201-500 employees

View all 8 answers on this topic

It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
Great reporting section, you can extract some really detailed reports of your leads and their status.
User access control and 2-factor authentication are really easy to define and set up.
Some really great integrations with Zoho products and Gsuite.

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Verified User

Manager in Corporate

Insurance Company, 1001-5000 employees

View all 258 answers on this topic

Cons

While phones are feature rich, they can still be confusing for some of our users.
Mobile app can be glitchy at times.
Would love to see more touch screen options.

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Verified User

Director in Marketing

Marketing and Advertising Company, 11-50 employees

View all 8 answers on this topic

You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
There are some things that aren't allowed to be customized that definitely should be
Support means well, but they rarely can help

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Verified User

Director in Marketing

Photography Company, 11-50 employees

View all 258 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition

Essential	$23.95¹
Professional	$27.95¹
Enterprise	$37.95¹
Ultimate	$67.95¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition

Standard	$14.00¹
Professional	$23.00¹
Enterprise	$40.00¹
Ultimate	$52.00¹
Plus	$57.00¹

Per User/Per Month

Additional Pricing Details

—

Likelihood to Renew

Nextiva Business Phone Service 6.0

Based on 1 answer

I no longer make this decision

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Verified User

Administrative Assistant in Information Technology

Computer Hardware Company, 11-50 employees

View all 1 answers on this topic

Zoho CRM 8.9

Based on 33 answers

Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.

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Jon Porreca

Project Administrator

A1 EnergyRenewables & Environment, 1-10 employees

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Usability

Nextiva Business Phone Service 8.0

Based on 1 answer

It is good for phone calls but it needs to include Bluetooth headsets.

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Hunter Clayton

Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

View all 1 answers on this topic

Zoho CRM 8.3

Based on 178 answers

In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

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Verified User

Employee in Information Technology

Non-profit Organization Management Company, 51-200 employees

View all 178 answers on this topic

Support Rating

Nextiva Business Phone Service 8.7

Based on 6 answers

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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Josh Musson

ISR

SetscheduleReal Estate, 51-200 employees

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Zoho CRM 8.2

Based on 76 answers

We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

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Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 76 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Zoho CRM 7.0

Based on 2 answers

It was harder to learn when there were mostly real estate users in the room. We are sales solely.

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Sarah Lohsl

Sales Associate

ICANotes LLCComputer Software, 11-50 employees

View all 2 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 6 answers

Online training is tough, but Zoho and their partners do a good job of explaining things.

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John Hinson

Administrative Director & Marketing Manager

Spotlight BrandingMarketing & Advertising, 11-50 employees

View all 6 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Zoho CRM 8.8

Based on 12 answers

Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.

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Stephen Lalla

CEO

Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees

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Alternatives Considered

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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JAMIE RISSKY

Director of Information Technology

KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees

View all 8 answers on this topic

Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.

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Pradeep Joseph

Head of Sales Development

Beroe IncMarket Research, 201-500 employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Zoho CRM 9.4

Based on 22 answers

I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

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Verified User

Administrative Assistant in Sales

Publishing Company, 11-50 employees

View all 22 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Zoho CRM 8.5

Based on 7 answers

In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 51-200 employees

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Return on Investment

We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
We like that the fax number alerts us via email if we have a message.

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Heather Neisen

Director of Account Services

Enliven, LLCFood & Beverages, 1-10 employees

View all 8 answers on this topic

We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!

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Verified User

Administrator in Marketing

Legal Services Company, 11-50 employees

View all 258 answers on this topic

Screenshots

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See All (10) Zoho CRM Screenshots