What users are saying about
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Top Rated
785 Ratings
29 Ratings
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Score 7.5 out of 100

Zoho CRM

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Top Rated
785 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    Nextiva Business Phone Service

    87%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Call Management

    8.9

    Nextiva Business Phone Service

    89%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    9.5
    95%
    6 Ratings
    N/A
    0 Ratings

    Call park

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Message alerts

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.7

    Nextiva Business Phone Service

    77%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    5.4

    Nextiva Business Phone Service

    54%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    3.9
    39%
    4 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    229 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    217 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    162 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    208 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    206 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    165 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    166 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    205 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    155 Ratings

    Customer Service & Support

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    181 Ratings

    Call center management

    N/A
    0 Ratings
    7.4
    74%
    144 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    161 Ratings

    Marketing Automation

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    214 Ratings

    Email marketing

    N/A
    0 Ratings
    8.2
    82%
    180 Ratings

    CRM Project Management

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    207 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    152 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    199 Ratings

    CRM Reporting & Analytics

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    181 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    193 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    203 Ratings

    Customization

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    228 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    179 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    165 Ratings

    Security

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    8.8

    Zoho CRM

    88%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    192 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    213 Ratings

    Social CRM

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    139 Ratings

    Social engagement

    N/A
    0 Ratings
    7.9
    79%
    134 Ratings

    Integrations with 3rd-party Software

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    170 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    115 Ratings

    Platform

    Nextiva Business Phone Service

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    193 Ratings

    Attribute Ratings

    • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • Zoho CRM is rated higher in 2 areas: Likelihood to Renew, Usability

    Likelihood to Recommend

    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings
    8.5

    Zoho CRM

    85%
    258 Ratings

    Likelihood to Renew

    6.0

    Nextiva Business Phone Service

    60%
    1 Rating
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    8.0

    Nextiva Business Phone Service

    80%
    1 Rating
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    Nextiva Business Phone Service

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Nextiva Business Phone Service

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Contract Terms and Pricing Model

    Nextiva Business Phone Service

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Product Scalability

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Nextiva Business Phone Service

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Likelihood to Recommend

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
    Scott Scanlon | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM is the best contact relations manager I've been able to find. It has helped me stay on track with reaching out to my clients and potential clients on a daily basis. That was my biggest problem before and Zoho CRM has been amazing and helping me with it. I get regular reminders and can easily follow up. I also love the ability to share info with my colleagues. We can work together on a task and get it done more quickly then without Zoho CRM
    Jeb Brilliant | TrustRadius Reviewer

    Pros

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.
    Jose Luis Reyes Graterol | TrustRadius Reviewer

    Zoho CRM

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Anonymous | TrustRadius Reviewer

    Cons

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
    • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
    • There are some things that aren't allowed to be customized that definitely should be
    • Support means well, but they rarely can help
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Nextiva Business Phone Service

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $14.00

    Starting Price

    $14 per month

    Zoho CRM Editions & Modules

    Edition
    Standard$14.001
    Professional$23.001
    Enterprise$40.001
    Ultimate$52.001
    Plus$57.001
    1. Per User/Per Month
    Additional Pricing Details

    Likelihood to Renew

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision
    Anonymous | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.9
    Based on 33 answers
    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Jon Porreca | TrustRadius Reviewer

    Usability

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.
    Hunter Clayton | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.3
    Based on 178 answers
    In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
    Josh Musson | TrustRadius Reviewer

    Zoho CRM

    Zoho CRM 8.2
    Based on 76 answers
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 7.0
    Based on 2 answers
    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Sarah Lohsl | TrustRadius Reviewer

    Online Training

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 6 answers
    Online training is tough, but Zoho and their partners do a good job of explaining things.
    John Hinson | TrustRadius Reviewer

    Implementation Rating

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.8
    Based on 12 answers
    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Stephen Lalla | TrustRadius Reviewer

    Alternatives Considered

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
    JAMIE RISSKY | TrustRadius Reviewer

    Zoho CRM

    Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.
    Pradeep Joseph | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 9.4
    Based on 22 answers
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Anonymous | TrustRadius Reviewer

    Professional Services

    Nextiva Business Phone Service

    No score
    No answers yet
    No answers on this topic

    Zoho CRM

    Zoho CRM 8.5
    Based on 7 answers
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.
    Heather Neisen | TrustRadius Reviewer

    Zoho CRM

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Anonymous | TrustRadius Reviewer

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