What users are saying about
29 Ratings
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Based on 29 reviews and ratings
Zoho CRM
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Top Rated
785 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 785 reviews and ratings
Feature Set Ratings
Cloud PBX

8.7
Nextiva Business Phone Service
87%

Zoho CRM
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Hosted PBX

8.9
89%
5 Ratings

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.0
90%
5 Ratings

N/A
0 Ratings
User templates

8.2
82%
5 Ratings

N/A
0 Ratings
Call reports

8.6
86%
5 Ratings

N/A
0 Ratings
Directory of employee names

9.0
90%
6 Ratings

N/A
0 Ratings
Call Management

8.9
Nextiva Business Phone Service
89%

Zoho CRM
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 5/5 features
Nextiva Business Phone Service ranks higher in 5/5 features
Answering rules

9.0
90%
7 Ratings

N/A
0 Ratings
Call recording

9.5
95%
6 Ratings

N/A
0 Ratings
Call park

9.0
90%
5 Ratings

N/A
0 Ratings
Call screening

9.0
90%
6 Ratings

N/A
0 Ratings
Message alerts

8.1
81%
7 Ratings

N/A
0 Ratings
VoIP system collaboration

7.7
Nextiva Business Phone Service
77%

Zoho CRM
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 4/4 features
Nextiva Business Phone Service ranks higher in 4/4 features
Video conferencing

7.0
70%
3 Ratings

N/A
0 Ratings
Audio conferencing

8.1
81%
6 Ratings

N/A
0 Ratings
Video screen sharing

7.1
71%
3 Ratings

N/A
0 Ratings
Instant messaging

8.8
88%
3 Ratings

N/A
0 Ratings
Mobile apps

5.4
Nextiva Business Phone Service
54%

Zoho CRM
Feature Set Not Supported
N/A
Nextiva Business Phone Service ranks higher in 2/2 features
Nextiva Business Phone Service ranks higher in 2/2 features
Mobile app for iOS

6.9
69%
6 Ratings

N/A
0 Ratings
Mobile app for Android

3.9
39%
4 Ratings

N/A
0 Ratings
Sales Force Automation

Nextiva Business Phone Service
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 9/9 features
Zoho CRM ranks higher in 9/9 features
Customer data management / contact management

N/A
0 Ratings

8.4
84%
229 Ratings
Workflow management

N/A
0 Ratings

7.9
79%
217 Ratings
Territory management

N/A
0 Ratings

7.8
78%
162 Ratings
Opportunity management

N/A
0 Ratings

8.2
82%
208 Ratings
Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings

7.8
78%
206 Ratings
Contract management

N/A
0 Ratings

8.3
83%
165 Ratings
Quote & order management

N/A
0 Ratings

7.9
79%
166 Ratings
Interaction tracking

N/A
0 Ratings

8.0
80%
205 Ratings
Channel / partner relationship management

N/A
0 Ratings

7.9
79%
155 Ratings
Customer Service & Support

Nextiva Business Phone Service
Feature Set Not Supported
N/A

7.5
Zoho CRM
75%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Case management

N/A
0 Ratings

7.6
76%
181 Ratings
Call center management

N/A
0 Ratings

7.4
74%
144 Ratings
Help desk management

N/A
0 Ratings

7.5
75%
161 Ratings
Marketing Automation

Nextiva Business Phone Service
Feature Set Not Supported
N/A

8.4
Zoho CRM
84%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Lead management

N/A
0 Ratings

8.5
85%
214 Ratings
Email marketing

N/A
0 Ratings

8.2
82%
180 Ratings
CRM Project Management

Nextiva Business Phone Service
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Task management

N/A
0 Ratings

8.3
83%
207 Ratings
Billing and invoicing management

N/A
0 Ratings

8.1
81%
152 Ratings
Reporting

N/A
0 Ratings

8.2
82%
199 Ratings
CRM Reporting & Analytics

Nextiva Business Phone Service
Feature Set Not Supported
N/A

8.2
Zoho CRM
82%
Zoho CRM ranks higher in 3/3 features
Zoho CRM ranks higher in 3/3 features
Forecasting

N/A
0 Ratings

8.0
80%
181 Ratings
Pipeline visualization

N/A
0 Ratings

8.3
83%
193 Ratings
Customizable reports

N/A
0 Ratings

8.2
82%
203 Ratings
Customization

Nextiva Business Phone Service
Feature Set Not Supported
N/A

8.0
Zoho CRM
80%
Zoho CRM ranks higher in 4/4 features
Zoho CRM ranks higher in 4/4 features
Custom fields

N/A
0 Ratings

8.5
85%
228 Ratings
Custom objects

N/A
0 Ratings

8.1
81%
179 Ratings
Scripting environment

N/A
0 Ratings

7.7
77%
145 Ratings
API for custom integration

N/A
0 Ratings

7.8
78%
165 Ratings
Security

Nextiva Business Phone Service
Feature Set Not Supported
N/A

8.8
Zoho CRM
88%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Single sign-on capability

N/A
0 Ratings

8.7
87%
192 Ratings
Role-based user permissions

N/A
0 Ratings

8.8
88%
213 Ratings
Social CRM

Nextiva Business Phone Service
Feature Set Not Supported
N/A

7.9
Zoho CRM
79%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Social data

N/A
0 Ratings

7.9
79%
139 Ratings
Social engagement

N/A
0 Ratings

7.9
79%
134 Ratings
Integrations with 3rd-party Software

Nextiva Business Phone Service
Feature Set Not Supported
N/A

7.6
Zoho CRM
76%
Zoho CRM ranks higher in 2/2 features
Zoho CRM ranks higher in 2/2 features
Marketing automation

N/A
0 Ratings

7.9
79%
170 Ratings
Compensation management

N/A
0 Ratings

7.3
73%
115 Ratings
Platform

Nextiva Business Phone Service
Feature Set Not Supported
N/A

7.9
Zoho CRM
79%
Zoho CRM ranks higher in 1/1 features
Zoho CRM ranks higher in 1/1 features
Mobile access

N/A
0 Ratings

7.9
79%
193 Ratings
Attribute Ratings
- Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Zoho CRM is rated higher in 2 areas: Likelihood to Renew, Usability
Likelihood to Recommend

9.0
Nextiva Business Phone Service
90%
8 Ratings

8.5
Zoho CRM
85%
258 Ratings
Likelihood to Renew

6.0
Nextiva Business Phone Service
60%
1 Rating

8.9
Zoho CRM
89%
33 Ratings
Usability

8.0
Nextiva Business Phone Service
80%
1 Rating

8.3
Zoho CRM
83%
178 Ratings
Availability

Nextiva Business Phone Service
N/A
0 Ratings

8.0
Zoho CRM
80%
4 Ratings
Performance

Nextiva Business Phone Service
N/A
0 Ratings

6.5
Zoho CRM
65%
4 Ratings
Support Rating

8.7
Nextiva Business Phone Service
87%
6 Ratings

8.2
Zoho CRM
82%
76 Ratings
In-Person Training

Nextiva Business Phone Service
N/A
0 Ratings

7.0
Zoho CRM
70%
2 Ratings
Online Training

Nextiva Business Phone Service
N/A
0 Ratings

8.5
Zoho CRM
85%
6 Ratings
Implementation Rating

Nextiva Business Phone Service
N/A
0 Ratings

8.8
Zoho CRM
88%
12 Ratings
Contract Terms and Pricing Model

Nextiva Business Phone Service
N/A
0 Ratings

9.4
Zoho CRM
94%
22 Ratings
Product Scalability

Nextiva Business Phone Service
N/A
0 Ratings

8.5
Zoho CRM
85%
2 Ratings
Professional Services

Nextiva Business Phone Service
N/A
0 Ratings

8.5
Zoho CRM
85%
7 Ratings
Likelihood to Recommend
Nextiva Business Phone Service
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
IT Manager
Professional Benefit Administrators, Inc.Hospital & Health Care, 51-200 employees
Zoho CRM
Zoho CRM is the best contact relations manager I've been able to find. It has helped me stay on track with reaching out to my clients and potential clients on a daily basis. That was my biggest problem before and Zoho CRM has been amazing and helping me with it. I get regular reminders and can easily follow up. I also love the ability to share info with my colleagues. We can work together on a task and get it done more quickly then without Zoho CRM
Owner
Pacific Property CollectionReal Estate, 1-10 employees
Pros
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Zoho CRM
- It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
- Great reporting section, you can extract some really detailed reports of your leads and their status.
- User access control and 2-factor authentication are really easy to define and set up.
- Some really great integrations with Zoho products and Gsuite.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
Nextiva Business Phone Service
- While phones are feature rich, they can still be confusing for some of our users.
- Mobile app can be glitchy at times.
- Would love to see more touch screen options.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesZoho CRM
- You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
- Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
- There are some things that aren't allowed to be customized that definitely should be
- Support means well, but they rarely can help

Verified User
Director in Marketing
Photography Company, 11-50 employeesPricing Details
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18.95 per month
Nextiva Business Phone Service Editions & Modules
Edition
Essential | $23.951 |
---|---|
Professional | $27.951 |
Enterprise | $37.951 |
Ultimate | $67.951 |
- Per User Per Month
Additional Pricing Details
—Zoho CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00
Starting Price
$14 per month
Zoho CRM Editions & Modules
Edition
Standard | $14.001 |
---|---|
Professional | $23.001 |
Enterprise | $40.001 |
Ultimate | $52.001 |
Plus | $57.001 |
- Per User/Per Month
Additional Pricing Details
—Likelihood to Renew
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesZoho CRM
Zoho CRM 8.9
Based on 33 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Project Administrator
A1 EnergyRenewables & Environment, 1-10 employees
Usability
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Zoho CRM
Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.

Verified User
Employee in Information Technology
Non-profit Organization Management Company, 51-200 employeesSupport Rating
Nextiva Business Phone Service
Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Zoho CRM
Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.

Verified User
Director in Marketing
Internet Company, 51-200 employeesIn-Person Training
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sales Associate
ICANotes LLCComputer Software, 11-50 employees
Online Training
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
Administrative Director & Marketing Manager
Spotlight BrandingMarketing & Advertising, 11-50 employees
Implementation Rating
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
Alternatives Considered
Nextiva Business Phone Service
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
Director of Information Technology
KIVI BROS TRUCKINGTransportation/Trucking/Railroad, 201-500 employees
Zoho CRM
Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.
Head of Sales Development
Beroe IncMarket Research, 201-500 employees
Contract Terms and Pricing Model
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end

Verified User
Administrative Assistant in Sales
Publishing Company, 11-50 employeesProfessional Services
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Zoho CRM
Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 51-200 employeesReturn on Investment
Nextiva Business Phone Service
- We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
- We like that the fax number alerts us via email if we have a message.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Zoho CRM
- We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
- One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
- Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
- Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!

Verified User
Administrator in Marketing
Legal Services Company, 11-50 employees