Nextiva Contact Center

Nextiva Contact Center

Nextiva Contact Center

43 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Nextiva Contact Center	Score 9.0 out of 10	N/A	Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.	$129 per month per user

Pricing

Nextiva Contact Center

Editions & Modules

Essential: $129
per month per seat
Professional: $159
per month per seat
Premium: $199
per month per seat

Offerings

Pricing Offerings
Nextiva Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	Nextiva Contact Center
Considered Both Products	Nextiva Contact Center David Norton Director of Digital Sales Chose Nextiva Contact Center It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead Helpful? Dustin Alise Event App Support Chose Nextiva Contact Center We switched to Nextiva because they offered more flexible options than our previous system. Nextiva also offered a lower cost for what we were looking to do. Nextiva also gave us the opportunity to expand our contact center as we grew. The contact center allowed us to set up … Incentivized Helpful? roger pszonowsky Stranding admin Chose Nextiva Contact Center The overall ease of setup for persons not familar with the technology was there even on weekends. Quick to respond to our needs Incentivized Helpful? Verified User Account Manager Chose Nextiva Contact Center Nextiva Contact Center's solutions is more robust and have more intuitive features that RCC didn't seem to have or demonstrate. Helpful? Verified User Account Manager Chose Nextiva Contact Center Nextiva Contact Center looks great and feels good compared to some of the other providers I've used. I don't feel as much customization but that could be limited to the level of use we use the system. Incentivized Helpful? Verified User Project Manager Chose Nextiva Contact Center Nextiva Contact Center has additional features that were useful for this particular business especially in gauging activity and flow to better arrange employees for peak hours. Helpful? Jesse Reyna Director of Information Technology Chose Nextiva Contact Center Nextiva provided these contact center features out of the box compared to the other providers we compared with that required either an integration with another third party provider or at a higher cost. Incentivized Helpful? FH Farhan Hussain CTO Chose Nextiva Contact Center We had a lot of trouble with previous provider, we were loosing calls and eventually loosing business and business opportunities. Our customers and prospects always had a complaint that our numbers are either silent or are not being answered. On the other hand, we had almost … Incentivized Helpful? BO Barbara Otis Controller Chose Nextiva Contact Center more features for less money, overall better service and customer service. Nextiva VoIP Call Center is an all in one software. I am able to manage contacts, fax, SMS, all on one platform instead of needing to pay multiple subscriptions and access multiple platforms. Nextiva … Helpful? Verified User Representative Chose Nextiva Contact Center This is the first VolP app I use. Helpful? Verified User Manager Chose Nextiva Contact Center we used ring central, switched dues to a support and pricing Incentivized Helpful? EK Eric Knowles Office Manger Chose Nextiva Contact Center Compared to Mitel, Nextiva VoIP Call Center provides better quality calls. With Mitel we had daily dropped and garbled calls. With Nextiva VoIP Call Center, we have maybe one dropped call every couple of months, and zero garbled calls. Nextiva VoIP Call Center's mobile and … Incentivized Helpful? Verified User Strategist Chose Nextiva Contact Center we chose Nextiva VoIP Call Center due to functionality at the time Incentivized Helpful? JG Juan L Guzman Commercial Manager Chose Nextiva Contact Center The customer service is the most outstanding point to reference here. I hope Nextiva keeps this way of treating their customers like priority. In that way they guarantee their customers stay with them for a long. In these days knowing the customers´ needs is most important that … Incentivized Helpful? Ace Santos Sales channel coordinator Chose Nextiva Contact Center Other Voip phone provider will offer you tons of features that in most cases our business does not really need or use at all, forcing you to sign up for a higher tier. With Nextiva VoIP Call Center you get what you need for a lesser cost. Incentivized Helpful? Arnie Francisco CRM Administrator Chose Nextiva Contact Center I will focus my evaluation on their VOIP system, and if I compare it to those providers I've used before. Nextiva is so simple and very helpful and the main reason is actually their pricing. If you are a start up business looking for tools to use in your calling efforts, I … Incentivized Helpful? Verified User Account Manager Chose Nextiva Contact Center Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering … Incentivized Helpful?
Top Pros	Pro Call recordings Pro User tracking Pro User friendly
Top Cons	Minus Download the file Minus Admin portal Minus Response time

Features

Nextiva Contact Center

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	Nextiva Contact Center 9.1 30 Ratings 9% above category average
Agent dashboard	8.830 Ratings
Validate callers	9.129 Ratings
Outbound response	9.428 Ratings
Call forwarding	9.229 Ratings
Click-to-call (CTC)	8.823 Ratings
Warm transfer	9.329 Ratings
Predictive dialing	8.617 Ratings
Interactive voice response	8.822 Ratings
REST APIs	9.015 Ratings
Call scripts	9.415 Ratings
Call tracking	9.827 Ratings
Multichannel integration	9.318 Ratings
CRM software integration	9.019 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	Nextiva Contact Center 9.2 30 Ratings 11% above category average
Inbound call routing	9.529 Ratings
Omnichannel inbound routing	9.324 Ratings
Recording	9.327 Ratings
Quality management	9.127 Ratings
Call analytics	9.328 Ratings
Historical reporting	9.230 Ratings
Live reporting	8.827 Ratings
Customer surveys	9.615 Ratings
Customer interaction analytics	9.119 Ratings

Best Alternatives
	Nextiva Contact Center
Small Businesses	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10
Enterprises	Google Cloud Contact Center AI Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	Nextiva Contact Center
Likelihood to Recommend	9.1 (31 ratings)
Likelihood to Renew	10.0 (1 ratings)
Support Rating	10.0 (1 ratings)

User Testimonials
	Nextiva Contact Center
Likelihood to Recommend	Nextiva We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky. Incentivized Dustin Alise Event App Support Read full review
Pros	Nextiva Nextiva allows you to set up the Contact Center to fit your exact needs. The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends. The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc... Incentivized Dustin Alise Event App Support Read full review
Cons	Nextiva I'd like to be able block numbers globally through the web portal rather than having it done through tech support. Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone. Incentivized EK Eric Knowles Office Manger Read full review
Likelihood to Renew	Nextiva Service has been exemplary and we are happy with the voice quality and connectivity Incentivized EK Eric Knowles Office Manger Read full review
Support Rating	Nextiva They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them. Incentivized Arnie Francisco CRM Administrator Read full review
Alternatives Considered	Nextiva It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead David Norton Director of Digital Sales Read full review
Return on Investment	Nextiva With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad... Incentivized Verified User Anonymous Read full review
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