Nextiva VoIP Call Center vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva VoIP Call Center
Score 7.5 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$50
per user per month
TELUS Cloud Contact Center (TC3)
Score 5.6 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Nextiva VoIP Call CenterTELUSCloud Contact Center
Editions & Modules
Pro
$50
per user per month
Enterprise
$100
per user per month
No answers on this topic
Offerings
Pricing Offerings
Nextiva VoIP Call CenterTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Nextiva VoIP Call CenterTELUSCloud Contact Center
Top Pros
Top Cons
Features
Nextiva VoIP Call CenterTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nextiva VoIP Call Center
9.3
3 Ratings
9% above category average
TELUSCloud Contact Center
8.3
1 Ratings
2% below category average
Agent dashboard9.03 Ratings8.01 Ratings
Validate callers10.03 Ratings7.01 Ratings
Outbound response9.53 Ratings00 Ratings
Call forwarding9.03 Ratings9.01 Ratings
Click-to-call (CTC)8.53 Ratings9.01 Ratings
Warm transfer9.53 Ratings8.01 Ratings
Predictive dialing10.02 Ratings00 Ratings
Interactive voice response10.02 Ratings9.01 Ratings
REST APIs9.02 Ratings00 Ratings
Call scripts9.02 Ratings00 Ratings
Call tracking8.53 Ratings8.01 Ratings
Multichannel integration10.02 Ratings00 Ratings
CRM software integration9.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nextiva VoIP Call Center
9.5
3 Ratings
11% above category average
TELUSCloud Contact Center
8.2
1 Ratings
4% below category average
Inbound call routing9.53 Ratings9.01 Ratings
Omnichannel inbound routing10.02 Ratings00 Ratings
Recording9.03 Ratings8.01 Ratings
Quality management9.03 Ratings8.01 Ratings
Call analytics9.03 Ratings8.01 Ratings
Historical reporting10.03 Ratings8.01 Ratings
Live reporting10.03 Ratings00 Ratings
Customer surveys9.02 Ratings00 Ratings
Customer interaction analytics10.02 Ratings00 Ratings
Best Alternatives
Nextiva VoIP Call CenterTELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva VoIP Call CenterTELUSCloud Contact Center
Likelihood to Recommend
8.0
(4 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva VoIP Call CenterTELUSCloud Contact Center
Likelihood to Recommend
Nextiva
Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
ANTOINE FOREMAN | TrustRadius Reviewer
ANTOINE FOREMAN
Telecommunications Engineer
Read full review
TELUS International
A universal communication platform
Verified User
Anonymous
Read full review
Pros
Nextiva
  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Arnie Francisco | TrustRadius Reviewer
Arnie Francisco
CRM Administrator
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TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Verified User
Anonymous
Read full review
Cons
Nextiva
  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Verified User
Anonymous
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TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
Verified User
Anonymous
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Support Rating
Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer
Arnie Francisco
CRM Administrator
Read full review
TELUS International
No answers on this topic
Alternatives Considered
Nextiva
Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Verified User
Anonymous
Read full review
TELUS International
Shaw Smart Voice
Verified User
Anonymous
Read full review
Return on Investment
Nextiva
  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
ANTOINE FOREMAN | TrustRadius Reviewer
ANTOINE FOREMAN
Telecommunications Engineer
Read full review
TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Verified User
Anonymous
Read full review
ScreenShots