Nextiva Contact Center vs. TELUSCloud Contact Center
Nextiva Contact Center vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Nextiva Contact Center | N/A | Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs. | $129 per month per user | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
Nextiva Contact Center | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Nextiva Contact Center | TELUSCloud Contact Center |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Nextiva Contact Center | TELUSCloud Contact Center | |
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Small Businesses | CloudTalk Score 8.4 out of 10 | CloudTalk Score 8.4 out of 10 |
Medium-sized Companies | CloudTalk Score 8.4 out of 10 | CloudTalk Score 8.4 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.1 out of 10 | Bright Pattern Contact Center Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Nextiva Contact Center | TELUSCloud Contact Center | |
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Likelihood to Recommend | 9.3 (44 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.7 (3 ratings) | - (0 ratings) |
Usability | 8.3 (9 ratings) | - (0 ratings) |
Support Rating | 8.0 (7 ratings) | - (0 ratings) |
Nextiva Contact Center | TELUSCloud Contact Center | |
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Likelihood to Recommend | Nextiva
| ![]() TELUS International
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Pros | Nextiva
| ![]() TELUS International
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Cons | Nextiva
| ![]() TELUS International
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Likelihood to Renew | Nextiva
| ![]() TELUS International No answers on this topic |
Usability | Nextiva
| ![]() TELUS International No answers on this topic |
Support Rating | Nextiva
| ![]() TELUS International No answers on this topic |
Alternatives Considered | Nextiva
| ![]() TELUS International
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Return on Investment | Nextiva
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ScreenShots |