Nextiva Contact Center vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Contact Center
Score 9.3 out of 10
N/A
Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.
$129
per month per user
TELUS Cloud Contact Center (TC3)
Score 6.3 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Nextiva Contact CenterTELUSCloud Contact Center
Editions & Modules
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
No answers on this topic
Offerings
Pricing Offerings
Nextiva Contact CenterTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Nextiva Contact CenterTELUSCloud Contact Center
Features
Nextiva Contact CenterTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nextiva Contact Center
9.2
43 Ratings
10% above category average
TELUSCloud Contact Center
8.3
1 Ratings
0% above category average
Agent dashboard9.043 Ratings8.01 Ratings
Validate callers9.341 Ratings7.01 Ratings
Outbound response9.541 Ratings00 Ratings
Call forwarding9.342 Ratings9.01 Ratings
Click-to-call (CTC)8.935 Ratings9.01 Ratings
Warm transfer9.440 Ratings8.01 Ratings
Predictive dialing8.827 Ratings00 Ratings
Interactive voice response8.832 Ratings9.01 Ratings
REST APIs9.225 Ratings00 Ratings
Call scripts9.424 Ratings00 Ratings
Call tracking9.838 Ratings8.01 Ratings
Multichannel integration9.328 Ratings00 Ratings
CRM software integration9.130 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nextiva Contact Center
9.3
43 Ratings
13% above category average
TELUSCloud Contact Center
8.2
1 Ratings
0% above category average
Inbound call routing9.641 Ratings9.01 Ratings
Omnichannel inbound routing9.335 Ratings00 Ratings
Recording9.439 Ratings8.01 Ratings
Quality management9.337 Ratings8.01 Ratings
Call analytics9.338 Ratings8.01 Ratings
Historical reporting9.341 Ratings8.01 Ratings
Live reporting8.936 Ratings00 Ratings
Customer surveys9.722 Ratings00 Ratings
Customer interaction analytics9.228 Ratings00 Ratings
Best Alternatives
Nextiva Contact CenterTELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.4 out of 10
CloudTalk
CloudTalk
Score 8.4 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Contact CenterTELUSCloud Contact Center
Likelihood to Recommend
9.3
(44 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.7
(3 ratings)
-
(0 ratings)
Usability
8.3
(9 ratings)
-
(0 ratings)
Support Rating
8.0
(7 ratings)
-
(0 ratings)
User Testimonials
Nextiva Contact CenterTELUSCloud Contact Center
Likelihood to Recommend
Nextiva
We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one.
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TELUS International
A universal communication platform
Read full review
Pros
Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Read full review
Cons
Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
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Likelihood to Renew
Nextiva
Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need
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TELUS International
No answers on this topic
Usability
Nextiva
We take advantage of all the options we have with Nextiva to make our customer's experience better and faster than what it used to be; by using the multiple lines, we can talk to more patients and make their time valuable.
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TELUS International
No answers on this topic
Support Rating
Nextiva
Every single experience with the Nextiva Contact Center has been beyond amazing! The support team is always caring and kind, and they get the problem solved as soon as possible if needed. They always follow up to make sure the issue has been resolved. That's one of the reasons why I have been a customer for so long.
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TELUS International
No answers on this topic
Alternatives Considered
Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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TELUS International
Shaw Smart Voice
Read full review
Return on Investment
Nextiva
  • With a lot of our employees doing remote work, Nextiva Contact Center phone system supports remote access which has reduced our need for physical office space and associated costs.
  • It has reduced our maintenance and repair costs associated with outdated equipment.
  • The exceptional quality of sound has led to a higher satisfaction during meetings.
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TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
Read full review
ScreenShots