What users are saying about
16 Ratings
37 Ratings
16 Ratings
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Score 8.2 out of 100
37 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Rakuten Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Rakuten Viber
8.1
Hosted PBX
Nextiva
8.3
Rakuten Viber
7.3
Multi-level Interactive Voice Response (IVR)
Nextiva
9.0
Rakuten Viber
8.3
User templates
Nextiva
8.1
Rakuten Viber
8.6
Call reports
Nextiva
9.4
Rakuten Viber
7.9
Directory of employee names
Nextiva
8.3
Rakuten Viber
8.3

Call Management

Nextiva
8.6
Rakuten Viber
6.4
Answering rules
Nextiva
8.7
Rakuten Viber
6.8
Call recording
Nextiva
9.2
Rakuten Viber
6.7
Call park
Nextiva
8.2
Rakuten Viber
5.5
Call screening
Nextiva
8.8
Rakuten Viber
4.8
Message alerts
Nextiva
8.0
Rakuten Viber
8.1

VoIP system collaboration

Nextiva
7.7
Rakuten Viber
7.9
Video conferencing
Nextiva
7.8
Rakuten Viber
8.1
Audio conferencing
Nextiva
8.6
Rakuten Viber
8.1
Video screen sharing
Nextiva
8.0
Rakuten Viber
7.5
Instant messaging
Nextiva
6.5
Rakuten Viber
7.9

Mobile apps

Nextiva
7.8
Rakuten Viber
8.3
Mobile app for iOS
Nextiva
8.1
Rakuten Viber
8.3
Mobile app for Android
Nextiva
7.5
Rakuten Viber
8.3

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Rakuten Viber

  • It is very easy to use and is very user-friendly.
  • You can have high quality video and audio meetings with more than 1 person.
  • You can upload any type of file in Viber (video, audio, text, GIFs, PDF files).
  • It is a very well known messenger so all people have access to it.
Tigran Petrosyan | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Rakuten Viber

  • As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option.
  • Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.)
  • This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call.
Liz Wade | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Rakuten Viber

Rakuten Viber 6.8
Based on 13 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Rakuten Viber

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Rakuten Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Rakuten Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rakuten Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nextiva
8.2
Rakuten Viber
7.6

Likelihood to Renew

Nextiva
8.0
Rakuten Viber

Usability

Nextiva
8.0
Rakuten Viber

Reliability and Availability

Nextiva
9.0
Rakuten Viber

Support Rating

Nextiva
8.9
Rakuten Viber
6.8

Online Training

Nextiva
9.0
Rakuten Viber

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