What users are saying about
16 Ratings
16 Ratings
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Score 8.2 out of 100
15 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Sangoma Asterisk
Hosted PBX
Nextiva
8.3
Sangoma Asterisk
Multi-level Interactive Voice Response (IVR)
Nextiva
9.0
Sangoma Asterisk
User templates
Nextiva
8.1
Sangoma Asterisk
Call reports
Nextiva
9.4
Sangoma Asterisk
Directory of employee names
Nextiva
8.3
Sangoma Asterisk

Call Management

Nextiva
8.6
Sangoma Asterisk
Answering rules
Nextiva
8.7
Sangoma Asterisk
Call recording
Nextiva
9.2
Sangoma Asterisk
Call park
Nextiva
8.2
Sangoma Asterisk
Call screening
Nextiva
8.9
Sangoma Asterisk
Message alerts
Nextiva
8.0
Sangoma Asterisk

VoIP system collaboration

Nextiva
7.7
Sangoma Asterisk
Video conferencing
Nextiva
7.8
Sangoma Asterisk
Audio conferencing
Nextiva
8.6
Sangoma Asterisk
Video screen sharing
Nextiva
8.0
Sangoma Asterisk
Instant messaging
Nextiva
6.5
Sangoma Asterisk

Mobile apps

Nextiva
7.8
Sangoma Asterisk
Mobile app for iOS
Nextiva
8.1
Sangoma Asterisk
Mobile app for Android
Nextiva
7.5
Sangoma Asterisk

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Sangoma Asterisk

  • Call forwarding that I can trust stays on even if my phone "refreshes."
  • Ability to setup various call rules and save them to use as needed.
Lisa Burns | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Sangoma Asterisk

  • Documentation is scarce, so you have to learn by trial and error.
  • Not cloud-based, and there's no mobile app.
  • The ability to email voicemail messages would be great.
Brian Duffy | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Sangoma Asterisk

No score
No answers yet
No answers on this topic

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Sangoma Asterisk

No score
No answers yet
No answers on this topic

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Sangoma Asterisk

No score
No answers yet
No answers on this topic

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Sangoma Asterisk

Sangoma Asterisk 8.0
Based on 1 answer
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
Lisa Burns | TrustRadius Reviewer

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Sangoma Asterisk

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Sangoma Asterisk

[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
Luca Campanelli | TrustRadius Reviewer

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Sangoma Asterisk

  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability
Anonymous | TrustRadius Reviewer

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sangoma Asterisk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nextiva
8.2
Sangoma Asterisk
8.3

Likelihood to Renew

Nextiva
8.0
Sangoma Asterisk

Usability

Nextiva
8.0
Sangoma Asterisk

Reliability and Availability

Nextiva
9.0
Sangoma Asterisk

Support Rating

Nextiva
8.9
Sangoma Asterisk
8.0

Online Training

Nextiva
9.0
Sangoma Asterisk

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