What users are saying about
16 Ratings
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Top Rated
1985 Ratings
16 Ratings
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Score 8.2 out of 100

Skype for Business

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Top Rated
1985 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Skype for Business

You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
Sarah Bandy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Skype for Business
Hosted PBX
Nextiva
8.3
Skype for Business
Multi-level Interactive Voice Response (IVR)
Nextiva
9.0
Skype for Business
User templates
Nextiva
8.1
Skype for Business
Call reports
Nextiva
9.4
Skype for Business
Directory of employee names
Nextiva
8.3
Skype for Business

Call Management

Nextiva
8.6
Skype for Business
Answering rules
Nextiva
8.7
Skype for Business
Call recording
Nextiva
9.2
Skype for Business
Call park
Nextiva
8.2
Skype for Business
Call screening
Nextiva
8.9
Skype for Business
Message alerts
Nextiva
8.0
Skype for Business

VoIP system collaboration

Nextiva
7.7
Skype for Business
Video conferencing
Nextiva
7.8
Skype for Business
Audio conferencing
Nextiva
8.6
Skype for Business
Video screen sharing
Nextiva
8.0
Skype for Business
Instant messaging
Nextiva
6.5
Skype for Business

Mobile apps

Nextiva
7.8
Skype for Business
Mobile app for iOS
Nextiva
8.1
Skype for Business
Mobile app for Android
Nextiva
7.5
Skype for Business

Performance & Compatibility of Online Events Software

Nextiva
Skype for Business
7.5
High quality audio
Nextiva
Skype for Business
8.2
High quality video
Nextiva
Skype for Business
7.9
Low bandwidth requirements
Nextiva
Skype for Business
6.8
Mobile support
Nextiva
Skype for Business
7.1

Screen Sharing

Nextiva
Skype for Business
8.0
Desktop sharing
Nextiva
Skype for Business
8.3
Whiteboards
Nextiva
Skype for Business
7.6

Online Meetings / Events

Nextiva
Skype for Business
8.0
Calendar integration
Nextiva
Skype for Business
8.7
Meeting initiation
Nextiva
Skype for Business
8.4
Integrates with social media
Nextiva
Skype for Business
6.9
Record meetings / events
Nextiva
Skype for Business
7.6
Slideshows
Nextiva
Skype for Business
8.1

Online Events Collaboration

Nextiva
Skype for Business
7.9
Live chat
Nextiva
Skype for Business
8.4
Audience polling
Nextiva
Skype for Business
7.8
Q&A
Nextiva
Skype for Business
7.5

Online Events Security

Nextiva
Skype for Business
7.9
User authentication
Nextiva
Skype for Business
8.0
Participant roles & permissions
Nextiva
Skype for Business
7.7
Confidential attendee list
Nextiva
Skype for Business
8.0

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Skype for Business

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Skype for Business

  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.
Stefan Trbojevic | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Skype for Business

Skype for Business 7.6
Based on 13 answers
Skype for Business is great for instant messaging, with some minor issues. It has an acceptable quality for audio and video conferencing. Its integration with Microsoft Office is a big plus.The one that is a real setback is the screen sharing during conferences, which can be really annoying to watch if it doesn't disconnect too often.
Cristian Bodnarasec | TrustRadius Reviewer

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Skype for Business

Skype for Business 7.9
Based on 41 answers
As every team has strengths and weaknesses, I believe that every team can improve on points such as speed, practicality, communication. I haven't had many occurrences for which I needed Skype support, but the ones I did have were well attended to and got resolved.
Layon Domiciano | TrustRadius Reviewer

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Implementation Rating

Nextiva

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 7.0
Based on 2 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Skype for Business

I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts
Marie Rodriguez | TrustRadius Reviewer

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
  • The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.
Sondra Kinder | TrustRadius Reviewer

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nextiva
8.2
Skype for Business
8.3

Likelihood to Renew

Nextiva
8.0
Skype for Business
9.0

Usability

Nextiva
8.0
Skype for Business
7.6

Reliability and Availability

Nextiva
9.0
Skype for Business

Support Rating

Nextiva
8.9
Skype for Business
7.9

Online Training

Nextiva
9.0
Skype for Business

Implementation Rating

Nextiva
Skype for Business
7.0

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