Nextiva Business Phone Service vs. VirtualPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Business Phone Service
Score 9.1 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
VirtualPBX
Score 8.9 out of 10
N/A
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
$12
per month
Pricing
Nextiva Business Phone ServiceVirtualPBX
Editions & Modules
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Starter
$12.00
per month per user
Flex
$19.00
per month per user
Pro
$29.00
per month per user
Premier
$39.00
per month per user
Offerings
Pricing Offerings
Nextiva Business Phone ServiceVirtualPBX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
Nextiva Business Phone ServiceVirtualPBX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Nextiva Business Phone Service
9.2
172 Ratings
12% above category average
VirtualPBX
9.4
1 Ratings
14% above category average
Hosted PBX9.380 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)9.497 Ratings9.01 Ratings
User templates8.7103 Ratings10.01 Ratings
Call reports9.1147 Ratings9.01 Ratings
Directory of employee names9.3143 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Nextiva Business Phone Service
9.1
188 Ratings
8% above category average
VirtualPBX
9.4
1 Ratings
11% above category average
Answering rules9.3170 Ratings10.01 Ratings
Call recording9.0147 Ratings10.01 Ratings
Call park9.2137 Ratings9.01 Ratings
Call screening9.1136 Ratings9.01 Ratings
Message alerts9.0168 Ratings9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Nextiva Business Phone Service
8.8
133 Ratings
6% above category average
VirtualPBX
9.8
1 Ratings
17% above category average
Video conferencing8.866 Ratings10.01 Ratings
Audio conferencing9.2115 Ratings10.01 Ratings
Video screen sharing8.657 Ratings9.01 Ratings
Instant messaging8.790 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Nextiva Business Phone Service
8.7
165 Ratings
5% above category average
VirtualPBX
9.0
1 Ratings
8% above category average
Mobile app for iOS8.8141 Ratings9.01 Ratings
Mobile app for Android8.6117 Ratings9.01 Ratings
Best Alternatives
Nextiva Business Phone ServiceVirtualPBX
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Business Phone ServiceVirtualPBX
Likelihood to Recommend
9.2
(201 ratings)
10.0
(3 ratings)
Likelihood to Renew
9.6
(5 ratings)
10.0
(1 ratings)
Usability
9.7
(4 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(6 ratings)
-
(0 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.7
(3 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Business Phone ServiceVirtualPBX
Likelihood to Recommend
Nextiva
We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
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VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
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Pros
Nextiva
  • Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
  • Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
  • Being very friendly and attentive when questions were being asked for needs we had.
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VirtualPBX
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
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Cons
Nextiva
  • Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
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VirtualPBX
  • Integration of the application and virtual management features in that area such as High Availability
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Likelihood to Renew
Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
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VirtualPBX
Once it works and has retain ROI.....keep it going
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Usability
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
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VirtualPBX
No answers on this topic
Reliability and Availability
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
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VirtualPBX
No answers on this topic
Performance
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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VirtualPBX
No answers on this topic
Support Rating
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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VirtualPBX
No answers on this topic
Online Training
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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VirtualPBX
No answers on this topic
Implementation Rating
Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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VirtualPBX
No answers on this topic
Alternatives Considered
Nextiva
Nextiva blows RingCentral out of the water in three areas for us: 1) Customer service 2) Customer service 3) Customer service. This is so important. It was nearly impossible for us to get in contact with our account manager at RingCentral after the sale. I have it documented that the fastest response from him was 5 days, the longest 38 days. Our phones never worked like we liked them too and RingCentral support always had long wait times and tech support agents that couldn't really fix the issues. Actual phone call quality was the same between the two, but in our world customer service counts!
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VirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
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Scalability
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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VirtualPBX
No answers on this topic
Return on Investment
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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VirtualPBX
  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
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ScreenShots