What users are saying about
16 Ratings
Top Rated
431 Ratings
16 Ratings
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Score 8.2 out of 100
Top Rated
431 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Nextiva

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva
8.6
Zoho CRM
Hosted PBX
Nextiva
8.3
Zoho CRM
Multi-level Interactive Voice Response (IVR)
Nextiva
9.0
Zoho CRM
User templates
Nextiva
8.1
Zoho CRM
Call reports
Nextiva
9.4
Zoho CRM
Directory of employee names
Nextiva
8.3
Zoho CRM

Call Management

Nextiva
8.6
Zoho CRM
Answering rules
Nextiva
8.7
Zoho CRM
Call recording
Nextiva
9.2
Zoho CRM
Call park
Nextiva
8.2
Zoho CRM
Call screening
Nextiva
8.9
Zoho CRM
Message alerts
Nextiva
8.0
Zoho CRM

VoIP system collaboration

Nextiva
7.7
Zoho CRM
Video conferencing
Nextiva
7.8
Zoho CRM
Audio conferencing
Nextiva
8.6
Zoho CRM
Video screen sharing
Nextiva
8.0
Zoho CRM
Instant messaging
Nextiva
6.5
Zoho CRM

Mobile apps

Nextiva
7.8
Zoho CRM
Mobile app for iOS
Nextiva
8.1
Zoho CRM
Mobile app for Android
Nextiva
7.5
Zoho CRM

Sales Force Automation

Nextiva
Zoho CRM
7.8
Customer data management / contact management
Nextiva
Zoho CRM
8.1
Workflow management
Nextiva
Zoho CRM
8.1
Territory management
Nextiva
Zoho CRM
7.8
Opportunity management
Nextiva
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Nextiva
Zoho CRM
7.2
Contract management
Nextiva
Zoho CRM
7.6
Quote & order management
Nextiva
Zoho CRM
7.5
Interaction tracking
Nextiva
Zoho CRM
8.3
Channel / partner relationship management
Nextiva
Zoho CRM
7.5

Customer Service & Support

Nextiva
Zoho CRM
7.6
Case management
Nextiva
Zoho CRM
7.7
Call center management
Nextiva
Zoho CRM
7.4
Help desk management
Nextiva
Zoho CRM
7.7

Marketing Automation

Nextiva
Zoho CRM
8.1
Lead management
Nextiva
Zoho CRM
8.1
Email marketing
Nextiva
Zoho CRM
8.0

CRM Project Management

Nextiva
Zoho CRM
7.9
Task management
Nextiva
Zoho CRM
8.1
Billing and invoicing management
Nextiva
Zoho CRM
7.7
Reporting
Nextiva
Zoho CRM
7.9

CRM Reporting & Analytics

Nextiva
Zoho CRM
8.1
Forecasting
Nextiva
Zoho CRM
7.9
Pipeline visualization
Nextiva
Zoho CRM
8.1
Customizable reports
Nextiva
Zoho CRM
8.3

Customization

Nextiva
Zoho CRM
8.4
Custom fields
Nextiva
Zoho CRM
8.5
Custom objects
Nextiva
Zoho CRM
8.4
Scripting environment
Nextiva
Zoho CRM
8.5
API for custom integration
Nextiva
Zoho CRM
8.1

Security

Nextiva
Zoho CRM
8.3
Single sign-on capability
Nextiva
Zoho CRM
8.2
Role-based user permissions
Nextiva
Zoho CRM
8.4

Social CRM

Nextiva
Zoho CRM
7.4
Social data
Nextiva
Zoho CRM
7.4
Social engagement
Nextiva
Zoho CRM
7.4

Integrations with 3rd-party Software

Nextiva
Zoho CRM
7.5
Marketing automation
Nextiva
Zoho CRM
7.7
Compensation management
Nextiva
Zoho CRM
7.4

Platform

Nextiva
Zoho CRM
7.1
Mobile access
Nextiva
Zoho CRM
7.1

Pros

Nextiva

  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Reliability and Availability

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Nextiva

Nextiva 8.9
Based on 4 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Online Training

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Nextiva

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Nextiva

  • Better customer service with customers and potential customers.
  • Internal staff happiness, especially the sales team who use the phone more than any other department.
  • Staff efficiency and productivity in managing the VoIP systems.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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