NexusPayables vs. Plate IQ

NexusPayables is well suited for your invoice tracking and payments, especially for medium to large businesses. I would not recommend for smaller companies because I don't see the value for them. Once trained, the system is useful. However, the user interface is confusing without proper training and is not user-friendly. I highly suggest businesses invest in a specific set of people to be trained so that they can teach others to use the program.

Incentivized

It is well targeted at restaurants and similar service organizations with complex COGS. It dovetails well with complementary systems like FinTech payments. It wasn't designed by accountants, so there is a bit of roughness. Reporting is very limited: would like to see some SQL / build your own report functionality. Lookups are reasonably robust (filter for amount, time, vendor, etc). It is occasionally unstable but recovers gracefully. From our use case, it would be preferable to have the user approving the invoice ALSO have the ability to attach documents. This is left to the payment approver, who in our case is the "check signer".

• Invoice Tracking
• Invoice review

Incentivized

• OCR
• Workflow
• Support

Incentivized

• Not very user-friendly
• Not intuitive

Incentivized

• Non-invoice document management still lacking.
• Merging multiple pages into one invoice is an art (and often not possible). Requires very significant manual intervention.
• Does not have 1099 tracking (in theory my ERP does this....but I keep my vendors in PiQ.

NexusPayables FAQ and Help sections are not extraordinarily helpful. They will answer some questions, but most often, I have to bother my accounting co-workers because of the way the system is set up NexusPayables themselves can't help me most of the time. They tell me to refer to the program administrator.

Incentivized

They have a dedicated support person for each customer who actually knows the product.

Turnaround is usually within an hour or faster.

Our company uses both at the moment, and I find that Concur Invoice is a much more user-friendly interface that is easy to use, easy to navigate, and extremely efficient. Unfortunately, we only use Concur Invoice for personal expenses and company credit card reconciliations at the moment, which is why we use NexusPayables for vendors.

Incentivized

We used DocuWare first; great experience; however, it was not made specifically for restaurant clients like Plate IQ is. Plate IQ does a much better job of recognizing common items, and they've continued to add a function that is important for restaurant owners. Restaurant 365, we felt, was trying to be a complete package of accounting/AP/AR/inventory. After looking at each piece, we didn't feel that each of them was as strong as the other.

Incentivized

• Tracking of income
• Tracking of profit

Incentivized

• We were able to thin staff and keep the same performance.
• Accounts payable takes much less time than it used to.
• I would say the overall ROI was almost immediate for us as we were able to thin staff and do the same amount of work.

Incentivized