What users are saying about
17 Ratings
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Based on 17 reviews and ratings
Playvox
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Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 244 reviews and ratings
Attribute Ratings
- NICE Adaptive WFO is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
NICE Adaptive WFO
90%
4 Ratings
8.9
Playvox
89%
191 Ratings
Likelihood to Renew
NICE Adaptive WFO
N/A
0 Ratings
8.6
Playvox
86%
6 Ratings
Usability
NICE Adaptive WFO
N/A
0 Ratings
8.6
Playvox
86%
4 Ratings
Availability
NICE Adaptive WFO
N/A
0 Ratings
9.1
Playvox
91%
1 Rating
Support Rating
NICE Adaptive WFO
N/A
0 Ratings
6.2
Playvox
62%
5 Ratings
Implementation Rating
NICE Adaptive WFO
N/A
0 Ratings
7.7
Playvox
77%
2 Ratings
Product Scalability
NICE Adaptive WFO
N/A
0 Ratings
6.4
Playvox
64%
1 Rating
Likelihood to Recommend
NICE Adaptive WFO
NICE Adaptive WFO allows moving of contacts through their channels is easy, permission management ability is excellent and easy to manage client contacts. With this solution is easy to obtain meaningful reports and very reliable to make critical business decisions and other development within the business which may lead to production enhancement.
DevOps Engineer
IMS Internet Media ServicesMarketing & Advertising, 501-1000 employees
Playvox
Monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox.
agent
occupiesConsumer Services, 201-500 employees
Pros
NICE Adaptive WFO
- Great system and easy for project workflow management.
- The optimization through NICE Adaptive WFO tools is amazing and excellent.
- The best and beneficial reports creation software.
Automation Engineer
Redd SystemInformation Technology & Services, 51-200 employees
Playvox
- monitoring the chats and calls to know your mistakes and get it solve.
- analyst your skills, and it makes you to know are you doing well or not.
- coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
Dispatch
talabatConsumer Services, 201-500 employees
Cons
NICE Adaptive WFO
- Long term forecasting functionality.
- The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
- Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.

Verified User
Manager in Sales
Insurance Company, 5001-10,000 employeesPlayvox
- The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
- Keep a lot of information
- It should have more languages for ease of control

Verified User
Team Lead in Customer Service
Food Production Company, 501-1000 employeesPricing Details
NICE Adaptive WFO
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Playvox
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
NICE Adaptive WFO
No score
No answers yet
No answers on this topic
Playvox
Playvox 8.6
Based on 6 answers
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
Customer Support Specialist
Mindbridge Private LimitedConsumer Services, 1001-5000 employees
Usability
NICE Adaptive WFO
No score
No answers yet
No answers on this topic
Playvox
Playvox 8.6
Based on 4 answers
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.

Verified User
Employee in Customer Service
Banking Company, 501-1000 employeesReliability and Availability
NICE Adaptive WFO
No score
No answers yet
No answers on this topic
Playvox
Playvox 9.1
Based on 1 answer
I don't think I've encountered software problems before
Palm City
talabatConsumer Services, 5001-10,000 employees
Performance
NICE Adaptive WFO
No answers on this topic
Playvox
do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
Palm City
talabatConsumer Services, 5001-10,000 employees
Support Rating
NICE Adaptive WFO
No score
No answers yet
No answers on this topic
Playvox
Playvox 6.2
Based on 5 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Contact Center Manager
Rush OrderConsumer Electronics, 51-200 employees
Implementation Rating
NICE Adaptive WFO
No score
No answers yet
No answers on this topic
Playvox
Playvox 7.7
Based on 2 answers
From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
Customer Support Specialist
Mindbridge Private LimitedConsumer Services, 1001-5000 employees
Alternatives Considered
NICE Adaptive WFO
NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really amazing. It makes work and business easier.

Verified User
Employee in Sales
Marketing & Advertising Company, 10,001+ employeesPlayvox
As I mentioned above, Playvox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of. Playvox is a great tool for calibration and coaching agents. its detailed report breaks down all areas and we can easily identify areas of opportunity for agents.
Quality Assurance Specialist
Pharco B InternationalPharmaceuticals, 501-1000 employees
Scalability
NICE Adaptive WFO
No score
No answers yet
No answers on this topic
Playvox
Playvox 6.4
Based on 1 answer
I think it is the best rating based on my experience
Palm City
talabatConsumer Services, 5001-10,000 employees
Return on Investment
NICE Adaptive WFO
- Effective tool on predictive data analytics creation and the reports are excellent.
- Contacts import and email list management solution.
- Real time data reporting and the project management is very excellent.
DevOps Engineer
IMS Internet Media ServicesMarketing & Advertising, 501-1000 employees
Playvox
- Positive return motivation and learning[.]
- Negative return not continuous update[.]
- Positive return Guidance and assistance in my work[.]
- Negative return There are no pages to explain and facilitate access[.]
- Positive return Training to get back to better performance and learn from mistakes[.]
- Negative return no abbreviation[.]
dispatcher
talabatConsumer Services, 1001-5000 employees