NICE Adaptive WFO vs Playvox

• Great system and easy for project workflow management.
• The optimization through NICE Adaptive WFO tools is amazing and excellent.
• The best and beneficial reports creation software.

Read full review

• monitoring the chats and calls to know your mistakes and get it solve.
• analyst your skills, and it makes you to know are you doing well or not.
• coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.

Read full review

• Long term forecasting functionality.
• The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
• Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.

Read full review

• The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
• Keep a lot of information
• It should have more languages for ease of control

Read full review

• Effective tool on predictive data analytics creation and the reports are excellent.
• Contacts import and email list management solution.
• Real time data reporting and the project management is very excellent.

Read full review

• Positive return motivation and learning[.]
• Negative return not continuous update[.]
• Positive return Guidance and assistance in my work[.]
• Negative return There are no pages to explain and facilitate access[.]
• Positive return Training to get back to better performance and learn from mistakes[.]
• Negative return no abbreviation[.]

Read full review