What users are saying about
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Top Rated
244 Ratings
17 Ratings
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Score 9.1 out of 100

Playvox

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Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • NICE Adaptive WFO is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

NICE Adaptive WFO

90%
4 Ratings
8.9

Playvox

89%
191 Ratings

Likelihood to Renew

NICE Adaptive WFO

N/A
0 Ratings
8.6

Playvox

86%
6 Ratings

Usability

NICE Adaptive WFO

N/A
0 Ratings
8.6

Playvox

86%
4 Ratings

Availability

NICE Adaptive WFO

N/A
0 Ratings
9.1

Playvox

91%
1 Rating

Support Rating

NICE Adaptive WFO

N/A
0 Ratings
6.2

Playvox

62%
5 Ratings

Implementation Rating

NICE Adaptive WFO

N/A
0 Ratings
7.7

Playvox

77%
2 Ratings

Product Scalability

NICE Adaptive WFO

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Likelihood to Recommend

NICE Adaptive WFO

NICE Adaptive WFO allows moving of contacts through their channels is easy, permission management ability is excellent and easy to manage client contacts. With this solution is easy to obtain meaningful reports and very reliable to make critical business decisions and other development within the business which may lead to production enhancement.
Peter Morgan | TrustRadius Reviewer

Playvox

Monitor and follow up on other employees' work as by using Playvox we detect mistakes and coach agents to better serve the customer by following the right process we educate the agent to better work following the quality monitor and follow up on other employees' work as by using Playvox.
ahmed saleh | TrustRadius Reviewer

Pros

NICE Adaptive WFO

  • Great system and easy for project workflow management.
  • The optimization through NICE Adaptive WFO tools is amazing and excellent.
  • The best and beneficial reports creation software.
Veronica Derrick | TrustRadius Reviewer

Playvox

  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
abdelfatah Ahmed | TrustRadius Reviewer

Cons

NICE Adaptive WFO

  • Long term forecasting functionality.
  • The user interface requires more steps than competitors. While the end results are quality, it can take time to get there.
  • Lack of clearly demonstrated forecasting designed specifically for non-phone contact types.
Anonymous | TrustRadius Reviewer

Playvox

  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Adaptive WFO

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Playvox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.6
Based on 6 answers
I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
PERVEAZ AMJAD | TrustRadius Reviewer

Usability

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

Playvox

Playvox 8.6
Based on 4 answers
Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

Playvox

Playvox 9.1
Based on 1 answer
I don't think I've encountered software problems before
mohammed abbas | TrustRadius Reviewer

Performance

NICE Adaptive WFO

No answers on this topic

Playvox

do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
mohammed abbas | TrustRadius Reviewer

Support Rating

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

Playvox

Playvox 6.2
Based on 5 answers
We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
Chrissie Nelms | TrustRadius Reviewer

Implementation Rating

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

Playvox

Playvox 7.7
Based on 2 answers
From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
PERVEAZ AMJAD | TrustRadius Reviewer

Alternatives Considered

NICE Adaptive WFO

NICE inContact is for our soft phone or virtual phone. They have their own functions in our organization. They are both useful and easy to use. Two different functionality but same NICE. Very friendly tools and recommend this two in their platform. NICE software are really amazing. It makes work and business easier.
Anonymous | TrustRadius Reviewer

Playvox

As I mentioned above, Playvox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of. Playvox is a great tool for calibration and coaching agents. its detailed report breaks down all areas and we can easily identify areas of opportunity for agents.
Ali Nabil | TrustRadius Reviewer

Scalability

NICE Adaptive WFO

No score
No answers yet
No answers on this topic

Playvox

Playvox 6.4
Based on 1 answer
I think it is the best rating based on my experience
mohammed abbas | TrustRadius Reviewer

Return on Investment

NICE Adaptive WFO

  • Effective tool on predictive data analytics creation and the reports are excellent.
  • Contacts import and email list management solution.
  • Real time data reporting and the project management is very excellent.
Peter Morgan | TrustRadius Reviewer

Playvox

  • Positive return motivation and learning[.]
  • Negative return not continuous update[.]
  • Positive return Guidance and assistance in my work[.]
  • Negative return There are no pages to explain and facilitate access[.]
  • Positive return Training to get back to better performance and learn from mistakes[.]
  • Negative return no abbreviation[.]
muhammed taha | TrustRadius Reviewer

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