NICE CXone vs. Readymode
NICE CXone vs. Readymode
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Readymode | N/A | Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the… | $150 per month per license |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | 17% discount for annual pricing. | ||||||||||||||
More Pricing Information |
NICE CXone | Readymode | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Preview Dialer |
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Core Dialer |
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Call Follow-up and Quality Assurance |
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NICE CXone | Readymode | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Dialpad Ai Sales Center Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Readymode | |
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Likelihood to Recommend | 8.4 (578 ratings) | 5.5 (4 ratings) |
Likelihood to Renew | 9.3 (24 ratings) | - (0 ratings) |
Usability | 8.4 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Readymode | |
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Likelihood to Recommend | NICE Systems | Readymode |
Pros | NICE Systems | Readymode |
Cons | NICE Systems | Readymode |
Likelihood to Renew | NICE Systems | Readymode No answers on this topic |
Usability | NICE Systems | Readymode No answers on this topic |
Reliability and Availability | NICE Systems | Readymode No answers on this topic |
Performance | NICE Systems | Readymode No answers on this topic |
Support Rating | NICE Systems | Readymode No answers on this topic |
In-Person Training | NICE Systems | Readymode No answers on this topic |
Online Training | NICE Systems | Readymode No answers on this topic |
Implementation Rating | NICE Systems | Readymode No answers on this topic |
Alternatives Considered | NICE Systems | Readymode |
Scalability | NICE Systems | Readymode No answers on this topic |
Return on Investment | NICE Systems | Readymode |
ScreenShots | NICE CXone Screenshots | Readymode Screenshots |