Brand Embassy (discontinued) vs. ProProfs Help Desk
Brand Embassy (discontinued) vs. ProProfs Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
ProProfs Help Desk | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $49 3 Users |
Brand Embassy (discontinued) | ProProfs Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | ProProfs Help Desk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | ProProfs Help Desk | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | ProProfs Help Desk | |
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Likelihood to Recommend | 2.0 (12 ratings) | 6.4 (1 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | 7.3 (1 ratings) |
Brand Embassy (discontinued) | ProProfs Help Desk | |
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Likelihood to Recommend | Discontinued Products | ProProfs |
Pros | Discontinued Products | ProProfs |
Cons | Discontinued Products | ProProfs |
Likelihood to Renew | Discontinued Products | ProProfs No answers on this topic |
Usability | Discontinued Products | ProProfs No answers on this topic |
Support Rating | Discontinued Products | ProProfs No answers on this topic |
Alternatives Considered | Discontinued Products | ProProfs |
Return on Investment | Discontinued Products | ProProfs |
ScreenShots | Brand Embassy (discontinued) Screenshots | ProProfs Help Desk Screenshots |