Brand Embassy (discontinued) vs. Spiceworks Help Desk
Brand Embassy (discontinued) vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
Brand Embassy (discontinued) | Spiceworks Help Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | Spiceworks Help Desk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Brand Embassy (discontinued) | Spiceworks Help Desk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Brand Embassy (discontinued) | Spiceworks Help Desk | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | 2.0 (12 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | 10.0 (29 ratings) |
Usability | 1.0 (1 ratings) | 8.6 (8 ratings) |
Availability | 8.2 (1 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 3.0 (4 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Brand Embassy (discontinued) | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | Discontinued Products | Spiceworks Ziff Davis |
Pros | Discontinued Products | Spiceworks Ziff Davis |
Cons | Discontinued Products | Spiceworks Ziff Davis |
Likelihood to Renew | Discontinued Products | Spiceworks Ziff Davis |
Usability | Discontinued Products | Spiceworks Ziff Davis |
Reliability and Availability | Discontinued Products No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Discontinued Products | Spiceworks Ziff Davis |
Implementation Rating | Discontinued Products No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Discontinued Products | Spiceworks Ziff Davis |
Return on Investment | Discontinued Products | Spiceworks Ziff Davis |
ScreenShots | Brand Embassy (discontinued) Screenshots |