14 Ratings
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Score 8 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

Brand Embassy, now part of NICE inContact CXone

Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).
Milko Aritonoski | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Brand Embassy, now part of NICE inContact CXone
Vtiger
7.7
Customer data management / contact management
Brand Embassy, now part of NICE inContact CXone
Vtiger
8.5
Workflow management
Brand Embassy, now part of NICE inContact CXone
Vtiger
6.8
Opportunity management
Brand Embassy, now part of NICE inContact CXone
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
Brand Embassy, now part of NICE inContact CXone
Vtiger
7.3
Contract management
Brand Embassy, now part of NICE inContact CXone
Vtiger
7.4
Quote & order management
Brand Embassy, now part of NICE inContact CXone
Vtiger
7.9
Interaction tracking
Brand Embassy, now part of NICE inContact CXone
Vtiger
9.4

Customer Service & Support

Brand Embassy, now part of NICE inContact CXone
Vtiger
7.7
Case management
Brand Embassy, now part of NICE inContact CXone
Vtiger
7.3
Help desk management
Brand Embassy, now part of NICE inContact CXone
Vtiger
8.1

Marketing Automation

Brand Embassy, now part of NICE inContact CXone
Vtiger
9.1
Lead management
Brand Embassy, now part of NICE inContact CXone
Vtiger
8.8
Email marketing
Brand Embassy, now part of NICE inContact CXone
Vtiger
9.4

CRM Project Management

Brand Embassy, now part of NICE inContact CXone
Vtiger
8.8
Task management
Brand Embassy, now part of NICE inContact CXone
Vtiger
8.0
Billing and invoicing management
Brand Embassy, now part of NICE inContact CXone
Vtiger
9.3
Reporting
Brand Embassy, now part of NICE inContact CXone
Vtiger
9.0

CRM Reporting & Analytics

Brand Embassy, now part of NICE inContact CXone
Vtiger
9.5
Forecasting
Brand Embassy, now part of NICE inContact CXone
Vtiger
8.9
Pipeline visualization
Brand Embassy, now part of NICE inContact CXone
Vtiger
10.0
Customizable reports
Brand Embassy, now part of NICE inContact CXone
Vtiger
9.5

Customization

Brand Embassy, now part of NICE inContact CXone
Vtiger
7.9
Custom fields
Brand Embassy, now part of NICE inContact CXone
Vtiger
7.8
Custom objects
Brand Embassy, now part of NICE inContact CXone
Vtiger
8.7
API for custom integration
Brand Embassy, now part of NICE inContact CXone
Vtiger
7.4

Social CRM

Brand Embassy, now part of NICE inContact CXone
Vtiger
5.9
Social engagement
Brand Embassy, now part of NICE inContact CXone
Vtiger
5.9

Platform

Brand Embassy, now part of NICE inContact CXone
Vtiger
5.7
Mobile access
Brand Embassy, now part of NICE inContact CXone
Vtiger
5.7

Security

Brand Embassy, now part of NICE inContact CXone
Vtiger
8.7
Role-based user permissions
Brand Embassy, now part of NICE inContact CXone
Vtiger
8.7

Pros

Brand Embassy, now part of NICE inContact CXone

  • Social CRM: we appreciate this tool, because we focus on influencers a lot these days. It is important to know the person we are communicating with so we can prioritize who are we going to answer first. Influencers can cause passionate discussion and thanks to Brand Embassy we can quickly respond to them. Therefore we mark influencers in our social CRM. We also appreciate the fact that our online care team knows what the person has been dealing with lately.
  • Analysis: our colleagues sometimes want to know how their product is doing and what people say about it on social media and how much is it discussed. Thanks to Brand Embassy we can generate a simple overview of the amount of questions and comments about specific product according to our tags.
  • Simplicity: we prefer simple, yet effective tools, which Brand Embassy surely is. Our social care team does not have to switch between channels and social networks which increases their effectiveness. We also appreciate that our team can see any discussion about O2 wherever on the web, which is very useful for us as we enter the world of sport games, football and hockey. That causes passionate discussions on sport pages and online media outlets.
Pavla Šedivá | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Brand Embassy, now part of NICE inContact CXone

  • In terms of reports that we get from Brand Embassy, it would be great to have information about the number of cases, or conversations that we have with our customers. At the moment, we have just info about number of interactions and the total workload.
  • There are options to tag every conversation, in order to track why our customers contact us. Their tag menu is a bit too small, it would be great if it was larger.
Milica Isailovic | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Likelihood to Renew

Brand Embassy, now part of NICE inContact CXone

Brand Embassy, now part of NICE inContact CXone 7.7
Based on 5 answers
I still use the platform:- its use is customer friendly- improves and speed up customer care on SM - improves speed and quality of internal processes/communication- monitor/measure all valuable metrics
Michaela Havelková | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Brand Embassy, now part of NICE inContact CXone

Brand Embassy, now part of NICE inContact CXone 9.1
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
Milko Aritonoski | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Brand Embassy, now part of NICE inContact CXone

Generally I don't see huge differences between social CRM tools - it's mainly in the details of how well it's implemented and connected to your channels. For example other tools cannot easily process non-standard channels like custom made forums or have a e-mail based ticketing for private follow ups. Brand Embassy shines in this area.
Dušan Šimonovič | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Brand Embassy, now part of NICE inContact CXone

  • + We can fully monitor every mention of our brand.
  • + We are able to respond faster and more accurately (thanks to customer history)
  • + As more employees can work all at once, we can solve more posts from different sources immediately.
Ondřej Ullmann | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Brand Embassy, now part of NICE inContact CXone

Pricing Details

Brand Embassy, now part of NICE inContact CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Brand Embassy, now part of NICE inContact CXone Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

Brand Embassy, now part of NICE inContact CXone
7.5
Vtiger
7.6

Likelihood to Renew

Brand Embassy, now part of NICE inContact CXone
7.7
Vtiger

Reliability and Availability

Brand Embassy, now part of NICE inContact CXone
8.2
Vtiger

Support Rating

Brand Embassy, now part of NICE inContact CXone
9.1
Vtiger
9.0

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