18 Ratings
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Score 8.7 out of 100
29 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Sales Force Automation

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    7.6

    Vtiger

    76%
    Vtiger ranks higher in 7/7 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Workflow management

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    Opportunity management

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.5
    75%
    7 Ratings

    Contract management

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.4
    74%
    5 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.6
    96%
    5 Ratings

    Customer Service & Support

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    8.5

    Vtiger

    85%
    Vtiger ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Marketing Automation

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    9.5

    Vtiger

    95%
    Vtiger ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    9.4
    94%
    5 Ratings

    Email marketing

    N/A
    0 Ratings
    9.6
    96%
    5 Ratings

    CRM Project Management

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    8.7

    Vtiger

    87%
    Vtiger ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.2
    92%
    6 Ratings

    Reporting

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    CRM Reporting & Analytics

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    9.5

    Vtiger

    95%
    Vtiger ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.6
    96%
    6 Ratings

    Customization

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    7.8

    Vtiger

    78%
    Vtiger ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Custom objects

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    Social CRM

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    6.0

    Vtiger

    60%
    Vtiger ranks higher in 1/1 features

    Social engagement

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Platform

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    5.0

    Vtiger

    50%
    Vtiger ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Security

    Brand Embassy, now part of NICE inContact CXone

    Feature Set Not Supported
    N/A
    8.5

    Vtiger

    85%
    Vtiger ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Attribute Ratings

    • Brand Embassy, now part of NICE inContact CXone is rated higher in 1 area: Support Rating
    • Vtiger is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.2

    Brand Embassy, now part of NICE inContact CXone

    72%
    11 Ratings
    7.5

    Vtiger

    75%
    7 Ratings

    Likelihood to Renew

    7.7

    Brand Embassy, now part of NICE inContact CXone

    77%
    5 Ratings

    Vtiger

    N/A
    0 Ratings

    Availability

    8.2

    Brand Embassy, now part of NICE inContact CXone

    82%
    2 Ratings

    Vtiger

    N/A
    0 Ratings

    Support Rating

    9.1

    Brand Embassy, now part of NICE inContact CXone

    91%
    6 Ratings
    9.0

    Vtiger

    90%
    2 Ratings

    Likelihood to Recommend

    Brand Embassy, now part of NICE inContact CXone

    Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).
    Milko Aritonoski | TrustRadius Reviewer

    Vtiger

    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Geoff Yeagley | TrustRadius Reviewer

    Pros

    Brand Embassy, now part of NICE inContact CXone

    • Social CRM: we appreciate this tool, because we focus on influencers a lot these days. It is important to know the person we are communicating with so we can prioritize who are we going to answer first. Influencers can cause passionate discussion and thanks to Brand Embassy we can quickly respond to them. Therefore we mark influencers in our social CRM. We also appreciate the fact that our online care team knows what the person has been dealing with lately.
    • Analysis: our colleagues sometimes want to know how their product is doing and what people say about it on social media and how much is it discussed. Thanks to Brand Embassy we can generate a simple overview of the amount of questions and comments about specific product according to our tags.
    • Simplicity: we prefer simple, yet effective tools, which Brand Embassy surely is. Our social care team does not have to switch between channels and social networks which increases their effectiveness. We also appreciate that our team can see any discussion about O2 wherever on the web, which is very useful for us as we enter the world of sport games, football and hockey. That causes passionate discussions on sport pages and online media outlets.
    Pavla Šedivá | TrustRadius Reviewer

    Vtiger

    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Nomar Norono | TrustRadius Reviewer

    Cons

    Brand Embassy, now part of NICE inContact CXone

    • In terms of reports that we get from Brand Embassy, it would be great to have information about the number of cases, or conversations that we have with our customers. At the moment, we have just info about number of interactions and the total workload.
    • There are options to tag every conversation, in order to track why our customers contact us. Their tag menu is a bit too small, it would be great if it was larger.
    Milica Isailovic | TrustRadius Reviewer

    Vtiger

    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Ellen Evans | TrustRadius Reviewer

    Pricing Details

    Brand Embassy, now part of NICE inContact CXone

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $39 per month

    Brand Embassy, now part of NICE inContact CXone Editions & Modules

    Additional Pricing Details

    Vtiger

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $28 per month per user

    Vtiger Editions & Modules

    Edition
    One Professional - Standard$421
    One Enterprise - Standard$581
    One Professional - Single App$281
    One Enterprise - Single App$421
    1. per month per user
    Additional Pricing Details
    Discounts are provided for both annual subscriptions, and for high volume users.

    Likelihood to Renew

    Brand Embassy, now part of NICE inContact CXone

    Brand Embassy, now part of NICE inContact CXone 7.7
    Based on 5 answers
    I still use the platform:- its use is customer friendly- improves and speed up customer care on SM - improves speed and quality of internal processes/communication- monitor/measure all valuable metrics
    Michaela Havelková | TrustRadius Reviewer

    Vtiger

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Brand Embassy, now part of NICE inContact CXone

    Brand Embassy, now part of NICE inContact CXone 9.1
    Based on 6 answers
    It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
    Milko Aritonoski | TrustRadius Reviewer

    Vtiger

    Vtiger 9.0
    Based on 2 answers
    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Thomas Olesen | TrustRadius Reviewer

    Alternatives Considered

    Brand Embassy, now part of NICE inContact CXone

    Generally I don't see huge differences between social CRM tools - it's mainly in the details of how well it's implemented and connected to your channels. For example other tools cannot easily process non-standard channels like custom made forums or have a e-mail based ticketing for private follow ups. Brand Embassy shines in this area.
    Dušan Šimonovič | TrustRadius Reviewer

    Vtiger

    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Brand Embassy, now part of NICE inContact CXone

    • + We can fully monitor every mention of our brand.
    • + We are able to respond faster and more accurately (thanks to customer history)
    • + As more employees can work all at once, we can solve more posts from different sources immediately.
    Ondřej Ullmann | TrustRadius Reviewer

    Vtiger

    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Geoff Yeagley | TrustRadius Reviewer

    Screenshots

    Brand Embassy, now part of NICE inContact CXone

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