14 Ratings
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Score 8 out of 100
Top Rated
432 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Brand Embassy, now part of NICE inContact CXone

Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).
Milko Aritonoski | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.8
Customer data management / contact management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Workflow management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Territory management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.8
Opportunity management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.2
Contract management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.6
Quote & order management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.5
Interaction tracking
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.3
Channel / partner relationship management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.5

Customer Service & Support

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.6
Case management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.7
Call center management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.4
Help desk management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.7

Marketing Automation

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Lead management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Email marketing
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.0

CRM Project Management

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.9
Task management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Billing and invoicing management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.7
Reporting
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.9

CRM Reporting & Analytics

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Forecasting
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.9
Pipeline visualization
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Customizable reports
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.3

Customization

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.4
Custom fields
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.5
Custom objects
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.4
Scripting environment
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.5
API for custom integration
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1

Security

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.3
Single sign-on capability
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.1
Role-based user permissions
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.4

Social CRM

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.4
Social data
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.4
Social engagement
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.4

Integrations with 3rd-party Software

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.5
Marketing automation
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.7
Compensation management
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.4

Platform

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.1
Mobile access
Brand Embassy, now part of NICE inContact CXone
Zoho CRM
7.1

Pros

Brand Embassy, now part of NICE inContact CXone

  • Social CRM: we appreciate this tool, because we focus on influencers a lot these days. It is important to know the person we are communicating with so we can prioritize who are we going to answer first. Influencers can cause passionate discussion and thanks to Brand Embassy we can quickly respond to them. Therefore we mark influencers in our social CRM. We also appreciate the fact that our online care team knows what the person has been dealing with lately.
  • Analysis: our colleagues sometimes want to know how their product is doing and what people say about it on social media and how much is it discussed. Thanks to Brand Embassy we can generate a simple overview of the amount of questions and comments about specific product according to our tags.
  • Simplicity: we prefer simple, yet effective tools, which Brand Embassy surely is. Our social care team does not have to switch between channels and social networks which increases their effectiveness. We also appreciate that our team can see any discussion about O2 wherever on the web, which is very useful for us as we enter the world of sport games, football and hockey. That causes passionate discussions on sport pages and online media outlets.
Pavla Šedivá | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Brand Embassy, now part of NICE inContact CXone

  • In terms of reports that we get from Brand Embassy, it would be great to have information about the number of cases, or conversations that we have with our customers. At the moment, we have just info about number of interactions and the total workload.
  • There are options to tag every conversation, in order to track why our customers contact us. Their tag menu is a bit too small, it would be great if it was larger.
Milica Isailovic | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Brand Embassy, now part of NICE inContact CXone

Brand Embassy, now part of NICE inContact CXone 7.7
Based on 5 answers
I still use the platform:- its use is customer friendly- improves and speed up customer care on SM - improves speed and quality of internal processes/communication- monitor/measure all valuable metrics
Michaela Havelková | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Brand Embassy, now part of NICE inContact CXone

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Brand Embassy, now part of NICE inContact CXone

Brand Embassy, now part of NICE inContact CXone 9.1
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
Milko Aritonoski | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Brand Embassy, now part of NICE inContact CXone

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Brand Embassy, now part of NICE inContact CXone

Generally I don't see huge differences between social CRM tools - it's mainly in the details of how well it's implemented and connected to your channels. For example other tools cannot easily process non-standard channels like custom made forums or have a e-mail based ticketing for private follow ups. Brand Embassy shines in this area.
Dušan Šimonovič | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Brand Embassy, now part of NICE inContact CXone

  • + We can fully monitor every mention of our brand.
  • + We are able to respond faster and more accurately (thanks to customer history)
  • + As more employees can work all at once, we can solve more posts from different sources immediately.
Ondřej Ullmann | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Brand Embassy, now part of NICE inContact CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Brand Embassy, now part of NICE inContact CXone Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Brand Embassy, now part of NICE inContact CXone
7.5
Zoho CRM
8.0

Likelihood to Renew

Brand Embassy, now part of NICE inContact CXone
7.7
Zoho CRM
7.6

Usability

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.0

Reliability and Availability

Brand Embassy, now part of NICE inContact CXone
8.2
Zoho CRM
9.0

Performance

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
9.0

Support Rating

Brand Embassy, now part of NICE inContact CXone
9.1
Zoho CRM
4.0

Online Training

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.2

Implementation Rating

Brand Embassy, now part of NICE inContact CXone
Zoho CRM
8.0

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