NICE Employee Engagement Manager vs. Provana Speech Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NICE Employee Engagement Manager (EEM)
Score 8.3 out of 10
N/A
NICE Employee Engagement Manager (EEM; based on technology acquired with WorkFlex) is an automation solution for contact centers to maximize agent scheduling flexibility, optimize intraday performance and reduces workforce administration overhead. It is designed to integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems. NICE acquired WorkFlex in late 2017.N/A
Provana Speech Analytics
Score 10.0 out of 10
N/A
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.N/A
Pricing
NICE Employee Engagement ManagerProvana Speech Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NICE Employee Engagement Manager (EEM)Provana Speech Analytics
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.
More Pricing Information
Community Pulse
NICE Employee Engagement ManagerProvana Speech Analytics
Top Pros

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Top Cons

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Best Alternatives
NICE Employee Engagement ManagerProvana Speech Analytics
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User Ratings
NICE Employee Engagement ManagerProvana Speech Analytics
Likelihood to Recommend
8.0
(1 ratings)
10.0
(1 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
NICE Employee Engagement ManagerProvana Speech Analytics
Likelihood to Recommend
NICE Systems
NICE Employee Engagement Manager is best for adherence management and tracking down employee's time real time. It is a great tool for the supervisors and senior management to always have a look on activities made by their employees and remind them to adhere to their schedules to avoid misses on adherence. However the user interface should be improved.
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Provana
Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.
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Pros
NICE Systems
  • Real Time Adherence
  • Time Off Manager
  • Leave Activity Tracker
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Provana
  • Organization
  • Cleanliness
  • Policy holding
  • Portability
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Cons
NICE Systems
  • User Interface
  • Provide more options to managers/supervisors
  • Lessen outages
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Provana
  • Sometimes slow to load
  • Maybe more user guidance
  • Needs more color
  • Staff list
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Alternatives Considered
NICE Systems
Pros of NICE when compared to Verint: 1. Better options to manage leaves, schedules and update employee settings, line of businesses etc 2. The managers and supervisors have more powers in terms of scheduling, updating leaves, adherence etc 3. NICE was selected by our organisation as Verint workforce engagement had been discontinued
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Provana
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.
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Return on Investment
NICE Systems
  • The tool helped in managing overall employee adherence and plotting schedules
  • The tool helped managers/supervisors to easily plot schedules for their reports
  • The tool had opportunities to improve user interface and to include more options/features
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Provana
  • Time
  • Money
  • Readiness
  • Expertise
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ScreenShots