What users are saying about
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Top Rated
750 Ratings
NICE CXone
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Top Rated
750 Ratings
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Based on 750 reviews and ratings
Ooma Office
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69 Ratings
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Based on 69 reviews and ratings
Feature Set Ratings
Contact Center Software
8.3
NICE CXone
83%
Ooma Office
Feature Set Not Supported
N/A
NICE CXone ranks higher in 13/13 features
NICE CXone ranks higher in 13/13 features
Agent dashboard
8.4
84%
506 Ratings
N/A
0 Ratings
Validate callers
8.5
85%
431 Ratings
N/A
0 Ratings
Outbound response
8.3
83%
447 Ratings
N/A
0 Ratings
Call forwarding
8.5
85%
404 Ratings
N/A
0 Ratings
Click-to-call (CTC)
8.7
87%
366 Ratings
N/A
0 Ratings
Warm transfer
8.7
87%
479 Ratings
N/A
0 Ratings
Predictive dialing
7.8
78%
293 Ratings
N/A
0 Ratings
Interactive voice response
8.2
82%
337 Ratings
N/A
0 Ratings
REST APIs
8.0
80%
269 Ratings
N/A
0 Ratings
Call scripts
8.2
82%
285 Ratings
N/A
0 Ratings
Call tracking
8.4
84%
459 Ratings
N/A
0 Ratings
Multichannel integration
8.2
82%
324 Ratings
N/A
0 Ratings
CRM software integration
8.2
82%
328 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
8.5
NICE CXone
85%
Ooma Office
Feature Set Not Supported
N/A
NICE CXone ranks higher in 9/9 features
NICE CXone ranks higher in 9/9 features
Inbound call routing
8.5
85%
464 Ratings
N/A
0 Ratings
Omnichannel inbound routing
8.4
84%
335 Ratings
N/A
0 Ratings
Recording
8.6
86%
447 Ratings
N/A
0 Ratings
Quality management
8.6
86%
434 Ratings
N/A
0 Ratings
Call analytics
8.5
85%
440 Ratings
N/A
0 Ratings
Historical reporting
8.4
84%
432 Ratings
N/A
0 Ratings
Live reporting
8.5
85%
417 Ratings
N/A
0 Ratings
Customer surveys
8.3
83%
271 Ratings
N/A
0 Ratings
Customer interaction analytics
8.3
83%
284 Ratings
N/A
0 Ratings
Cloud PBX
NICE CXone
Feature Set Not Supported
N/A
8.5
Ooma Office
85%
Ooma Office ranks higher in 3/3 features
Ooma Office ranks higher in 3/3 features
Hosted PBX
N/A
0 Ratings
8.6
86%
24 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
8.5
85%
30 Ratings
Directory of employee names
N/A
0 Ratings
8.5
85%
39 Ratings
Call Management
NICE CXone
Feature Set Not Supported
N/A
9.1
Ooma Office
91%
Ooma Office ranks higher in 5/5 features
Ooma Office ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
9.5
95%
55 Ratings
Call recording
N/A
0 Ratings
8.7
87%
43 Ratings
Call park
N/A
0 Ratings
8.3
83%
39 Ratings
Call screening
N/A
0 Ratings
9.1
91%
48 Ratings
Message alerts
N/A
0 Ratings
9.9
99%
54 Ratings
VoIP system collaboration
NICE CXone
Feature Set Not Supported
N/A
9.4
Ooma Office
94%
Ooma Office ranks higher in 1/1 features
Ooma Office ranks higher in 1/1 features
Audio conferencing
N/A
0 Ratings
9.4
94%
42 Ratings
Mobile apps
NICE CXone
Feature Set Not Supported
N/A
8.9
Ooma Office
89%
Ooma Office ranks higher in 2/2 features
Ooma Office ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
9.0
90%
50 Ratings
Mobile app for Android
N/A
0 Ratings
8.8
88%
37 Ratings
Attribute Ratings
- NICE CXone is rated higher in 2 areas: Usability, Implementation Rating
- Ooma Office is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
Likelihood to Recommend
8.4
NICE CXone
84%
542 Ratings
9.1
Ooma Office
91%
66 Ratings
Likelihood to Renew
6.8
NICE CXone
68%
21 Ratings
8.0
Ooma Office
80%
1 Rating
Usability
8.6
NICE CXone
86%
528 Ratings
8.3
Ooma Office
83%
8 Ratings
Availability
5.6
NICE CXone
56%
7 Ratings
Ooma Office
N/A
0 Ratings
Performance
8.1
NICE CXone
81%
7 Ratings
Ooma Office
N/A
0 Ratings
Support Rating
7.4
NICE CXone
74%
6 Ratings
9.0
Ooma Office
90%
31 Ratings
In-Person Training
6.1
NICE CXone
61%
4 Ratings
Ooma Office
N/A
0 Ratings
Online Training
7.9
NICE CXone
79%
5 Ratings
Ooma Office
N/A
0 Ratings
Implementation Rating
8.1
NICE CXone
81%
9 Ratings
8.0
Ooma Office
80%
1 Rating
Product Scalability
6.5
NICE CXone
65%
7 Ratings
Ooma Office
N/A
0 Ratings
Likelihood to Recommend
NICE CXone
Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.

Verified User
Employee in Customer Service
Outsourcing/Offshoring Company, 501-1000 employeesOoma Office
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

Verified User
Account Manager in Customer Service
Food & Beverages Company, 11-50 employeesPros
NICE CXone
- Made work from home easy - We just have to login and start calling - No landlines.
- Easy to extract daily, monthly reports from NICE [CXone] web app.
- Easy to monitor agents online - who is logged in and who is not.
- Fast and reliable - Just need internet.
Senior Business Analyst
FIS GlobalBanking, 10,001+ employees
Ooma Office
- Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
- Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
- Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
- Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Facility Manager
Payne Springs Self StorageReal Estate, 11-50 employees
Cons
NICE CXone
- Occasionally the server will disconnect and we lose phone functionality.
- Calls get "stuck" in the queue when they don't exist.
- Can't remove commitments very easily when they are made.
- Kicks you out after 2 hours. Making it annoying how you have to log back in.

Verified User
Supervisor in Customer Service
Security & Investigations Company, 51-200 employeesOoma Office
- Cell phone app could be a little easier to use.
- Ooma Desktop needs some tweaking to make it more user friendly.
- I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

Verified User
Professional in Other
Insurance Company, 1-10 employeesPricing Details
NICE CXone
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE CXone Editions & Modules
—
Additional Pricing Details
—Ooma Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
$19.95
Starting Price
$0
Ooma Office Editions & Modules
Edition
Base Price | $19.951 |
---|---|
Pro | $24.951 |
User Extension | $19.951 |
Local Phone Number | $9.951 |
Toll Free Number | $9.951 |
Conference Bridge | Free |
Ring Groups | Free |
Virtual Receptionist | Free |
Number Porting | Free |
Toll Free Calling Plan | $15.003 |
Expansion Base Station | $99.993 |
Ooma DP1 Desk Phone | $89.993 |
Ooma Linx | $49.993 |
Ooma Wireless Adapter | $49.993 |
Yealink IP Phones | $99.993 |
Yealink Conference IP Phones | $399.993 |
Cisco IP Phones | $109.993 |
- per month
- none
- per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.Likelihood to Renew
NICE CXone
NICE CXone 6.8
Based on 21 answers
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Ooma Office
Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Usability
NICE CXone
NICE CXone 8.6
Based on 528 answers
In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.
Sales Solution Architect
IBM Business ServicesInformation Technology & Services, 201-500 employees
Ooma Office
Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
President
Von Enterprises, Inc.Consumer Services, 11-50 employees
Reliability and Availability
NICE CXone
NICE CXone 5.6
Based on 7 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesOoma Office
No score
No answers yet
No answers on this topic
Performance
NICE CXone
NICE CXone 8.1
Based on 7 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesOoma Office
No score
No answers yet
No answers on this topic
Support Rating
NICE CXone
NICE CXone 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Data Analyst
Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees
Ooma Office
Ooma Office 9.0
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
Operations Manager
The Post Hole CompanyConstruction, 11-50 employees
In-Person Training
NICE CXone
NICE CXone 6.1
Based on 4 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

Verified User
Technician in Information Technology
Insurance Company, 1001-5000 employeesOoma Office
No score
No answers yet
No answers on this topic
Online Training
NICE CXone
NICE CXone 7.9
Based on 5 answers
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Ooma Office
No score
No answers yet
No answers on this topic
Implementation Rating
NICE CXone
NICE CXone 8.1
Based on 9 answers
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
Ooma Office
Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Alternatives Considered
NICE CXone
Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

Verified User
Engineer in Information Technology
Government Administration Company, 501-1000 employeesOoma Office
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Manager
Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees
Scalability
NICE CXone
NICE CXone 6.5
Based on 7 answers
As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
Ooma Office
No score
No answers yet
No answers on this topic
Return on Investment
NICE CXone
- It impacts our company daily as we utilize NICE CXone services every day, 24/7.
- It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
- The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Typist
Department of Mental HealthGovernment Administration, 201-500 employees
Ooma Office
- System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
- It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

Verified User
C-Level Executive in Corporate
Law Practice Company, 1-10 employees