NICE inContact CXone vs Ooma Office

• Having a Technical Account Manager readily available, who we meet with on a weekly basis and who updates us as she's updated
• When there is an issue, they are constantly providing updates as the issue is being worked on and this helps their users give better direction as we try to help our members.
• They have so many wonderful features, there hasn't ever been a request of ours that they cannot fulfill. It's wonderful!

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• Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
• AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
• Easy to use. Super simple to install and set up.

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• Banner displaying the dashboard outside InContact - will show on the person's bottom screen & display number of calls waiting & number of agents available.
• Bigger screen in Studio when you want to edit "Play properties" the box containing "Sequence" is really small & you cannot see when a message was last updated/added.
• Ability to delete old users in Central.
• Ability to save some reports as favourites.

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• If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
• The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
• Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.

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• 1 minute savings per phone call (in technical support) just from integration with CRM data in Salesforce
• Our internal service engineers are extremely pleased with the intelligent routing and priority given them, because of the ability to know which phone calls are from our service engineers.
• We are now able to sell and deliver "premium" level support to customers who want it because we can detect them on the call automatically and prioritize automatically.

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• Nearly 60% reduction in telephone costs; results were almost immediate
• 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
• I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!

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