What users are saying about
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Top Rated
107 Ratings
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Top Rated
534 Ratings

NICE inContact CXone

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Top Rated
107 Ratings
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Score 8.3 out of 100

Oracle Cloud HCM

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Top Rated
534 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

NICE inContact CXone

There are things l like about the system, including its full and simple-to-use reporting features, integration with Salesforce, and the ability to take advantage of call routing across different areas of the company. And there are things that I feel need improvements, such as email routing, SMS capability, and supervisor view.
Anonymous | TrustRadius Reviewer

Oracle Cloud HCM

Very well suited for permanent employees in global organizations.

Not well suited for contingent workforces as you have to pay for Oracle licenses for all of them. We are looking at moving some of our temporary associate payrolls to Oracle Cloud, but the license cost is prohibitive (even though they will not have access to most features within Oracle).
Lisa Harris | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

NICE inContact CXone
8.2
Oracle Cloud HCM
Agent dashboard
NICE inContact CXone
8.2
Oracle Cloud HCM
Validate callers
NICE inContact CXone
8.3
Oracle Cloud HCM
Outbound response
NICE inContact CXone
7.1
Oracle Cloud HCM
Call forwarding
NICE inContact CXone
8.1
Oracle Cloud HCM
Click-to-call (CTC)
NICE inContact CXone
7.1
Oracle Cloud HCM
Warm transfer
NICE inContact CXone
8.2
Oracle Cloud HCM
Predictive dialing
NICE inContact CXone
8.0
Oracle Cloud HCM
Interactive voice response
NICE inContact CXone
8.4
Oracle Cloud HCM
REST APIs
NICE inContact CXone
8.5
Oracle Cloud HCM
Call scripts
NICE inContact CXone
8.5
Oracle Cloud HCM
Call tracking
NICE inContact CXone
8.6
Oracle Cloud HCM
Multichannel integration
NICE inContact CXone
8.4
Oracle Cloud HCM
CRM software integration
NICE inContact CXone
8.6
Oracle Cloud HCM

Workforce Optimization (WFO)

NICE inContact CXone
8.4
Oracle Cloud HCM
Inbound call routing
NICE inContact CXone
9.0
Oracle Cloud HCM
Omnichannel inbound routing
NICE inContact CXone
8.6
Oracle Cloud HCM
Recording
NICE inContact CXone
8.4
Oracle Cloud HCM
Quality management
NICE inContact CXone
8.2
Oracle Cloud HCM
Call analytics
NICE inContact CXone
8.3
Oracle Cloud HCM
Historical reporting
NICE inContact CXone
8.1
Oracle Cloud HCM
Live reporting
NICE inContact CXone
7.6
Oracle Cloud HCM
Customer surveys
NICE inContact CXone
8.7
Oracle Cloud HCM
Customer interaction analytics
NICE inContact CXone
8.5
Oracle Cloud HCM

Human Resource Management

NICE inContact CXone
Oracle Cloud HCM
7.5
Employee demographic data
NICE inContact CXone
Oracle Cloud HCM
7.9
Employment history
NICE inContact CXone
Oracle Cloud HCM
7.6
Job profiles and administration
NICE inContact CXone
Oracle Cloud HCM
7.8
Workflow for transfers, promotions, pay raises, etc.
NICE inContact CXone
Oracle Cloud HCM
7.2
Organizational charting
NICE inContact CXone
Oracle Cloud HCM
7.4
Organization and location management
NICE inContact CXone
Oracle Cloud HCM
7.6
Compliance data (COBRA, OSHA, etc.)
NICE inContact CXone
Oracle Cloud HCM
7.4

Payroll Management

NICE inContact CXone
Oracle Cloud HCM
7.8
Pay calculation
NICE inContact CXone
Oracle Cloud HCM
7.9
Support for external payroll vendors
NICE inContact CXone
Oracle Cloud HCM
7.3
Off-cycle/On-Demand payment
NICE inContact CXone
Oracle Cloud HCM
9.1
Benefit plan administration
NICE inContact CXone
Oracle Cloud HCM
7.3
Direct deposit files
NICE inContact CXone
Oracle Cloud HCM
7.9
Salary revision and increment management
NICE inContact CXone
Oracle Cloud HCM
7.5
Reimbursement management
NICE inContact CXone
Oracle Cloud HCM
7.5

Leave and Attendance Management

NICE inContact CXone
Oracle Cloud HCM
7.3
Approval workflow
NICE inContact CXone
Oracle Cloud HCM
7.6
Balance details
NICE inContact CXone
Oracle Cloud HCM
7.2
Annual carry-forward and encashment
NICE inContact CXone
Oracle Cloud HCM
7.2

Employee Self Service

NICE inContact CXone
Oracle Cloud HCM
7.7
View and generate pay and benefit information
NICE inContact CXone
Oracle Cloud HCM
7.5
Update personal information
NICE inContact CXone
Oracle Cloud HCM
7.9
View company policy documentation
NICE inContact CXone
Oracle Cloud HCM
7.5
Employee recognition
NICE inContact CXone
Oracle Cloud HCM
7.5
View job history
NICE inContact CXone
Oracle Cloud HCM
7.9

Asset Management

NICE inContact CXone
Oracle Cloud HCM
7.6
Tracking of all physical assets
NICE inContact CXone
Oracle Cloud HCM
7.6

HR Reporting

NICE inContact CXone
Oracle Cloud HCM
6.9
Report builder
NICE inContact CXone
Oracle Cloud HCM
7.2
Pre-built reports
NICE inContact CXone
Oracle Cloud HCM
6.8
Ability to combine HR data with external data
NICE inContact CXone
Oracle Cloud HCM
6.7

Onboarding

NICE inContact CXone
Oracle Cloud HCM
7.9
New hire portal
NICE inContact CXone
Oracle Cloud HCM
7.5
Manager tracking tools
NICE inContact CXone
Oracle Cloud HCM
7.5

Performance and Goals

NICE inContact CXone
Oracle Cloud HCM
7.7
Corporate goal setting
NICE inContact CXone
Oracle Cloud HCM
7.9
Individual goal setting
NICE inContact CXone
Oracle Cloud HCM
8.0
Line-of sight-visibility
NICE inContact CXone
Oracle Cloud HCM
7.7
Performance tracking
NICE inContact CXone
Oracle Cloud HCM
7.8

Performance Management

NICE inContact CXone
Oracle Cloud HCM
8.0
Performance plans
NICE inContact CXone
Oracle Cloud HCM
7.7
Performance improvement plans
NICE inContact CXone
Oracle Cloud HCM
7.6
Review status tracking
NICE inContact CXone
Oracle Cloud HCM
7.4
Review reminders
NICE inContact CXone
Oracle Cloud HCM
7.7
Multiple review frequency
NICE inContact CXone
Oracle Cloud HCM
7.7

Succession Planning

NICE inContact CXone
Oracle Cloud HCM
7.5
Create succession plans/pools
NICE inContact CXone
Oracle Cloud HCM
7.8
Candidate ranking
NICE inContact CXone
Oracle Cloud HCM
7.6
Candidate search
NICE inContact CXone
Oracle Cloud HCM
7.4
Candidate development
NICE inContact CXone
Oracle Cloud HCM
7.4

Recruiting / ATS

NICE inContact CXone
Oracle Cloud HCM
7.7
Job Requisition Management
NICE inContact CXone
Oracle Cloud HCM
7.6
Company Website Posting
NICE inContact CXone
Oracle Cloud HCM
7.5
Publish to Social Media
NICE inContact CXone
Oracle Cloud HCM
7.2
Job Search Site Posting
NICE inContact CXone
Oracle Cloud HCM
7.5
Duplicate Candidate Prevention
NICE inContact CXone
Oracle Cloud HCM
7.0
Applicant Tracking
NICE inContact CXone
Oracle Cloud HCM
7.7
Notifications and Alerts
NICE inContact CXone
Oracle Cloud HCM
7.5

Pros

NICE inContact CXone

  • Having a Technical Account Manager readily available, who we meet with on a weekly basis and who updates us as she's updated
  • When there is an issue, they are constantly providing updates as the issue is being worked on and this helps their users give better direction as we try to help our members.
  • They have so many wonderful features, there hasn't ever been a request of ours that they cannot fulfill. It's wonderful!
Louena Tauteoli | TrustRadius Reviewer

Oracle Cloud HCM

  • Streamlines processes by making them consistent but also allows ability to slightly change those processes based upon business units needs.
  • With new newsfeed capabilities making system access more readily available to all users on all devices.
  • Allows for upgrades which allows end user to be on the most up to date product but now incorporates features to truly let you determine when to release those features.
Steve Jordan | TrustRadius Reviewer

Cons

NICE inContact CXone

  • Banner displaying the dashboard outside InContact - will show on the person's bottom screen & display number of calls waiting & number of agents available.
  • Bigger screen in Studio when you want to edit "Play properties" the box containing "Sequence" is really small & you cannot see when a message was last updated/added.
  • Ability to delete old users in Central.
  • Ability to save some reports as favourites.
Anonymous | TrustRadius Reviewer

Oracle Cloud HCM

  • Reporting out of Taleo Learn is difficult.
  • Automation of performance plans in Taleo performance is difficult given our complexity
  • Historic performance records of terminated associates can be difficult to find due the the large number of previous associates records we have
Joshua Pekar | TrustRadius Reviewer

Likelihood to Renew

NICE inContact CXone

NICE inContact CXone 9.1
Based on 9 answers
We will most likely renew our use of Attensity because of our history with them. Overall it has been a good relationship, however we do feel as if we could be getting more value. A big initiative of mine this year is to start getting as much value out of the product as I possibly can.
Justin Sarni | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 9.1
Based on 29 answers
Taleo does what we need it to do and based on the costs from both a time and money perspective, I don't see us changing anytime soon. If anything I think we will look to leverage the capabilities available that we may not already be using.
Bryan Banks, PRC, CIR, CSSR, CDR | TrustRadius Reviewer

Usability

NICE inContact CXone

NICE inContact CXone 8.4
Based on 70 answers
Because of the recent outages and bad user experiences, we have been crippled over the past two months. While we receive notifications and alerts about what is happening; we are not given any optional workarounds to get us working. It's difficult to service our customers if we are not able to connect with them; even for a minute.
SHERYL WALTON | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 4 answers
Oracle managed to maintain its useability advantage. It will have new competitors on eRecruitment, where needs are quickly changing.
Job Horbeek | TrustRadius Reviewer

Support Rating

NICE inContact CXone

NICE inContact CXone 7.5
Based on 3 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 6 answers
Oracle has an excellent support model. The challenge is in adopting this support model and making traditional IT and non-mature system administrators use this model. In combination with the Oracle Cloud (client) Community, the support is excellent.
Job Horbeek | TrustRadius Reviewer

Implementation Rating

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce | TrustRadius Reviewer

Oracle Cloud HCM

Oracle Cloud HCM 7.0
Based on 4 answers
There is a lot of potential on Fusion. We have reaped about 10% of potential benefits. Especially on Workforce Intelligence, the opportunities are huge. The reason why we do not use the solution at its full potential is not in the product (which is simple and transparent). A roadmap is under construction to bring more of its potential to the end user.
Job Horbeek | TrustRadius Reviewer

Alternatives Considered

NICE inContact CXone

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Oracle Cloud HCM

I personally liked using Bullhorn better, everything was easy to pick up on and flowed really nicely. I feel that it was very intuitive were as Taleo does not have the same flow to it. Bullhorn also has a modern look and the ability for me to open all the jobs I am currently working on and candidate profiles at the same time
Adeline Steffen | TrustRadius Reviewer

Scalability

NICE inContact CXone

No score
No answers yet
No answers on this topic

Oracle Cloud HCM

Oracle Cloud HCM 8.0
Based on 5 answers
Taleo (owned now by Oracle) continues to be an incredibly powerful product and it's scalability is among the most robust of any ATS in use today.
Mark Story, MPA, SPHR | TrustRadius Reviewer

Return on Investment

NICE inContact CXone

  • 1 minute savings per phone call (in technical support) just from integration with CRM data in Salesforce
  • Our internal service engineers are extremely pleased with the intelligent routing and priority given them, because of the ability to know which phone calls are from our service engineers.
  • We are now able to sell and deliver "premium" level support to customers who want it because we can detect them on the call automatically and prioritize automatically.
Hans Hong | TrustRadius Reviewer

Oracle Cloud HCM

  • Once Taleo is up and running at your organization you will see a ROI within your first hire. I was using a lot of outside vendors prior to using Taleo which typical cost me 20K per hire for an engineer. So it was clear to the CEO once I made my first hire using Taleo via a job posting or referral or sourcing method that the ATS was the way to go. He was quite pleased. Cut the vendor fees from 500K a year down to under 100K!
Susan Asmo | TrustRadius Reviewer

Screenshots

Pricing Details

NICE inContact CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Cloud HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

NICE inContact CXone
8.5
Oracle Cloud HCM
7.7

Likelihood to Renew

NICE inContact CXone
9.1
Oracle Cloud HCM
9.1

Usability

NICE inContact CXone
8.4
Oracle Cloud HCM
8.0

Performance

NICE inContact CXone
Oracle Cloud HCM
9.0

Support Rating

NICE inContact CXone
7.5
Oracle Cloud HCM
8.0

Online Training

NICE inContact CXone
Oracle Cloud HCM
8.8

Implementation Rating

NICE inContact CXone
7.0
Oracle Cloud HCM
7.0

Scalability

NICE inContact CXone
Oracle Cloud HCM
8.0

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