NICE inContact CXone vs Qualtrics

• Having a Technical Account Manager readily available, who we meet with on a weekly basis and who updates us as she's updated
• When there is an issue, they are constantly providing updates as the issue is being worked on and this helps their users give better direction as we try to help our members.
• They have so many wonderful features, there hasn't ever been a request of ours that they cannot fulfill. It's wonderful!

Read full review

• Qualtrics offers a wide range of question formats. This feature allows for uniquely styled questions that keep a students interest.
• Qualtrics is very useful for sending out surveys on a particular schedule at a good time to not overload our campus IT system. The reminder feature is great in that I can set up all four reminders for the entire survey when I set up the survey.
• I most value the immediate support when I run into a problem. A problem stops my work in its tracks. It is very important that I get the issue resolved quickly so I can get on with my work.

Read full review

• Banner displaying the dashboard outside InContact - will show on the person's bottom screen & display number of calls waiting & number of agents available.
• Bigger screen in Studio when you want to edit "Play properties" the box containing "Sequence" is really small & you cannot see when a message was last updated/added.
• Ability to delete old users in Central.
• Ability to save some reports as favourites.

Read full review

• Qualtrics has been working to add more programs to its product line, but I am not sure yet how helpful the new lines are. It seems like they are trying to make it to where the entire company will use different platforms based on the type of feedback they need.
• The Qualtrics insights summit is a really great way to network with all different types of researchers. I just wish they would focus more on research and less on having big-name celebrities speak.
• Qualtrics support could use some work. It can be difficult to find help in the community. I almost always have to reach out to someone on the online chat or via email to get help.

Read full review

• 1 minute savings per phone call (in technical support) just from integration with CRM data in Salesforce
• Our internal service engineers are extremely pleased with the intelligent routing and priority given them, because of the ability to know which phone calls are from our service engineers.
• We are now able to sell and deliver "premium" level support to customers who want it because we can detect them on the call automatically and prioritize automatically.

Read full review

• It's hard to quantify the impact because of the nature of the work we do in a university. One thing I can say is that it has been a far better replacement for the technology that was previously offered through the specialized survey administration center of the university.
• It reduces the time one needs to prepare a questionnaire, which translates to monetary savings.

Read full review