What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
107 Ratings

NICE inContact CXone

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
107 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 1.1 out of 100

Likelihood to Recommend

NICE inContact CXone

There are things l like about the system, including its full and simple-to-use reporting features, integration with Salesforce, and the ability to take advantage of call routing across different areas of the company. And there are things that I feel need improvements, such as email routing, SMS capability, and supervisor view.
Anonymous | TrustRadius Reviewer

Sales Dialers Pro

I believe Intercloud9 and Mojo are both way better in all areas
Rob Morris | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

NICE inContact CXone
8.2
Sales Dialers Pro
Agent dashboard
NICE inContact CXone
8.2
Sales Dialers Pro
Validate callers
NICE inContact CXone
8.3
Sales Dialers Pro
Outbound response
NICE inContact CXone
7.1
Sales Dialers Pro
Call forwarding
NICE inContact CXone
8.1
Sales Dialers Pro
Click-to-call (CTC)
NICE inContact CXone
7.1
Sales Dialers Pro
Warm transfer
NICE inContact CXone
8.2
Sales Dialers Pro
Predictive dialing
NICE inContact CXone
8.0
Sales Dialers Pro
Interactive voice response
NICE inContact CXone
8.4
Sales Dialers Pro
REST APIs
NICE inContact CXone
8.5
Sales Dialers Pro
Call scripts
NICE inContact CXone
8.5
Sales Dialers Pro
Call tracking
NICE inContact CXone
8.6
Sales Dialers Pro
Multichannel integration
NICE inContact CXone
8.4
Sales Dialers Pro
CRM software integration
NICE inContact CXone
8.6
Sales Dialers Pro

Workforce Optimization (WFO)

NICE inContact CXone
8.4
Sales Dialers Pro
Inbound call routing
NICE inContact CXone
9.0
Sales Dialers Pro
Omnichannel inbound routing
NICE inContact CXone
8.6
Sales Dialers Pro
Recording
NICE inContact CXone
8.4
Sales Dialers Pro
Quality management
NICE inContact CXone
8.2
Sales Dialers Pro
Call analytics
NICE inContact CXone
8.3
Sales Dialers Pro
Historical reporting
NICE inContact CXone
8.1
Sales Dialers Pro
Live reporting
NICE inContact CXone
7.6
Sales Dialers Pro
Customer surveys
NICE inContact CXone
8.7
Sales Dialers Pro
Customer interaction analytics
NICE inContact CXone
8.5
Sales Dialers Pro

Preview Dialer

NICE inContact CXone
Sales Dialers Pro
1.0
Contact preview
NICE inContact CXone
Sales Dialers Pro
1.0
Dialer-CRM integration
NICE inContact CXone
Sales Dialers Pro
1.0
Call notes & tags
NICE inContact CXone
Sales Dialers Pro
1.0
Automatic call logging
NICE inContact CXone
Sales Dialers Pro
1.0

Core Dialer

NICE inContact CXone
Sales Dialers Pro
2.3
Outbound dialing
NICE inContact CXone
Sales Dialers Pro
5.0
Dialer contact import
NICE inContact CXone
Sales Dialers Pro
1.0
Campaign & list management
NICE inContact CXone
Sales Dialers Pro
1.0

Pros

NICE inContact CXone

  • Having a Technical Account Manager readily available, who we meet with on a weekly basis and who updates us as she's updated
  • When there is an issue, they are constantly providing updates as the issue is being worked on and this helps their users give better direction as we try to help our members.
  • They have so many wonderful features, there hasn't ever been a request of ours that they cannot fulfill. It's wonderful!
Louena Tauteoli | TrustRadius Reviewer

Sales Dialers Pro

  • Multi-line dialing (4 lines max)
  • Nothing else
Rob Morris | TrustRadius Reviewer

Cons

NICE inContact CXone

  • Banner displaying the dashboard outside InContact - will show on the person's bottom screen & display number of calls waiting & number of agents available.
  • Bigger screen in Studio when you want to edit "Play properties" the box containing "Sequence" is really small & you cannot see when a message was last updated/added.
  • Ability to delete old users in Central.
  • Ability to save some reports as favourites.
Anonymous | TrustRadius Reviewer

Sales Dialers Pro

  • Policies (cancelations have to be done with 24 hours even if you don't use the software)
  • Integrations don't work well and are clunky
  • Ability to customize is lacking
  • Overall call quality and system quality is poor
  • Reporting and getting information out of the system is almost impossible
  • Managers cannot access reps' info, they have to log in as the rep
Rob Morris | TrustRadius Reviewer

Likelihood to Renew

NICE inContact CXone

NICE inContact CXone 9.1
Based on 9 answers
We will most likely renew our use of Attensity because of our history with them. Overall it has been a good relationship, however we do feel as if we could be getting more value. A big initiative of mine this year is to start getting as much value out of the product as I possibly can.
Justin Sarni | TrustRadius Reviewer

Sales Dialers Pro

No score
No answers yet
No answers on this topic

Usability

NICE inContact CXone

NICE inContact CXone 8.4
Based on 70 answers
Because of the recent outages and bad user experiences, we have been crippled over the past two months. While we receive notifications and alerts about what is happening; we are not given any optional workarounds to get us working. It's difficult to service our customers if we are not able to connect with them; even for a minute.
SHERYL WALTON | TrustRadius Reviewer

Sales Dialers Pro

No score
No answers yet
No answers on this topic

Support Rating

NICE inContact CXone

NICE inContact CXone 7.5
Based on 3 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

Sales Dialers Pro

No score
No answers yet
No answers on this topic

Implementation Rating

NICE inContact CXone

NICE inContact CXone 7.0
Based on 1 answer
The vendor supported implementation is likely the only solution that would have worked for us. We later moved the solution in house.
Onavie Boyce | TrustRadius Reviewer

Sales Dialers Pro

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE inContact CXone

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Sales Dialers Pro

Mojo and InterCloud9 are far superior in all ways.
Rob Morris | TrustRadius Reviewer

Return on Investment

NICE inContact CXone

  • 1 minute savings per phone call (in technical support) just from integration with CRM data in Salesforce
  • Our internal service engineers are extremely pleased with the intelligent routing and priority given them, because of the ability to know which phone calls are from our service engineers.
  • We are now able to sell and deliver "premium" level support to customers who want it because we can detect them on the call automatically and prioritize automatically.
Hans Hong | TrustRadius Reviewer

Sales Dialers Pro

  • Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
  • They were rude
  • Customer service was terrible
Rob Morris | TrustRadius Reviewer

Screenshots

Pricing Details

NICE inContact CXone

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sales Dialers Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE inContact CXone
8.5
Sales Dialers Pro
1.0

Likelihood to Renew

NICE inContact CXone
9.1
Sales Dialers Pro

Usability

NICE inContact CXone
8.4
Sales Dialers Pro

Support Rating

NICE inContact CXone
7.5
Sales Dialers Pro

Implementation Rating

NICE inContact CXone
7.0
Sales Dialers Pro

Add comparison