NICE CXone vs. TELUSCloud Contact Center
NICE CXone vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
NICE CXone | TELUSCloud Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | TELUSCloud Contact Center | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
NICE CXone | TELUSCloud Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
NICE CXone | TELUSCloud Contact Center | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | 8.4 (578 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.3 (24 ratings) | - (0 ratings) |
Usability | 8.4 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.9 (5 ratings) | - (0 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | TELUSCloud Contact Center | |
---|---|---|
Likelihood to Recommend | NICE Systems | TELUS International |
Pros | NICE Systems | TELUS International |
Cons | NICE Systems | TELUS International |
Likelihood to Renew | NICE Systems | TELUS International No answers on this topic |
Usability | NICE Systems | TELUS International No answers on this topic |
Reliability and Availability | NICE Systems | TELUS International No answers on this topic |
Performance | NICE Systems | TELUS International No answers on this topic |
Support Rating | NICE Systems | TELUS International No answers on this topic |
In-Person Training | NICE Systems | TELUS International No answers on this topic |
Online Training | NICE Systems | TELUS International No answers on this topic |
Implementation Rating | NICE Systems | TELUS International No answers on this topic |
Alternatives Considered | NICE Systems | TELUS International |
Scalability | NICE Systems | TELUS International No answers on this topic |
Return on Investment | NICE Systems | TELUS International |
ScreenShots | NICE CXone Screenshots |