NICE CXone vs. WorkforceHub by SwipeClock
NICE CXone vs. WorkforceHub by SwipeClock
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
WorkforceHub | N/A | WorkforceHub is a solution that aims to make it easy to keep track of employee scheduling, availability, and location, from SwipeClock. | $4 per month per employee |
NICE CXone | WorkforceHub by SwipeClock | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | WorkforceHub by SwipeClock | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
NICE CXone | WorkforceHub by SwipeClock | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
NICE CXone | WorkforceHub by SwipeClock | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Jolt Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Paypro Workforce Management Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | WorkforceHub by SwipeClock | |
---|---|---|
Likelihood to Recommend | 8.4 (578 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.2 (24 ratings) | - (0 ratings) |
Usability | 8.4 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 8.0 (5 ratings) | 10.0 (1 ratings) |
In-Person Training | 3.1 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | WorkforceHub by SwipeClock | |
---|---|---|
Likelihood to Recommend | NICE Systems | SwipeClock |
Pros | NICE Systems | SwipeClock |
Cons | NICE Systems | SwipeClock |
Likelihood to Renew | NICE Systems | SwipeClock No answers on this topic |
Usability | NICE Systems | SwipeClock No answers on this topic |
Reliability and Availability | NICE Systems | SwipeClock No answers on this topic |
Performance | NICE Systems | SwipeClock No answers on this topic |
Support Rating | NICE Systems | SwipeClock |
In-Person Training | NICE Systems | SwipeClock No answers on this topic |
Online Training | NICE Systems | SwipeClock No answers on this topic |
Implementation Rating | NICE Systems | SwipeClock No answers on this topic |
Alternatives Considered | NICE Systems | SwipeClock No answers on this topic |
Scalability | NICE Systems | SwipeClock No answers on this topic |
Return on Investment | NICE Systems | SwipeClock |
ScreenShots | NICE CXone Screenshots |