NICE CXone (formerly NICE inContact) vs Webex Calling

• The quality of the calls are great, i rarely have to report any type of call issues
• The admin portal is very organized and it makes it easier to find information about users and stations
• The prebuilt reports that it has are very useful when it comes to assisting users in regards to finding information

Read full review

• Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
• Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.

Read full review

• When making a manual outbound it would be nice to be able to enter the number and just hit "enter" instead of having to hover with the mouse, wait for the dialing prompt to appear then click it.
• It would be nice if NICE CXone didn't send you a new call while you're entering a manual outbound number.
• When scheduling a callback, NICE CXone will kick you out of that record/callback schedule screen before you can complete scheduling if a call comes in while scheduling the call.
• When scheduling a call, it would be nice to just enter the time instead of having to click on the hour then enter it, click on the minutes, and hope that you click on the right spot. If you don't click on the right spot, you'll have to get super close to the screen to hit the right spot to enter the minutes.

Read full review

• Sometimes confusing on how to sign on to the Webex
• Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
• Don’t see a difference between this and zoom calls

Read full review

• It impacts our company daily as we utilize NICE CXone services every day, 24/7.
• It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
• The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.

Read full review

• I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
• It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.

Read full review