What users are saying about
51 Ratings
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Score 7 out of 100
100 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

Oracle Analytics Cloud

Our hands are open to producing diverse reports and data analysis. When the initial setup was done and after a short time we got acquainted with this platform, we easily connected different sources and other databases to this platform and via Data Model Editor to model data, which we can use in pixel-perfect reports. It has a great user interface with a genius machine-learning system.
Ali Kazempour | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Analytics
Oracle Analytics Cloud
9.0
Pixel Perfect reports
NICE Nexidia Analytics
Oracle Analytics Cloud
8.5
Customizable dashboards
NICE Nexidia Analytics
Oracle Analytics Cloud
8.9
Report Formatting Templates
NICE Nexidia Analytics
Oracle Analytics Cloud
9.4

Ad-hoc Reporting

NICE Nexidia Analytics
Oracle Analytics Cloud
9.1
Drill-down analysis
NICE Nexidia Analytics
Oracle Analytics Cloud
9.4
Formatting capabilities
NICE Nexidia Analytics
Oracle Analytics Cloud
9.2
Integration with R or other statistical packages
NICE Nexidia Analytics
Oracle Analytics Cloud
8.4
Report sharing and collaboration
NICE Nexidia Analytics
Oracle Analytics Cloud
9.3

Report Output and Scheduling

NICE Nexidia Analytics
Oracle Analytics Cloud
9.1
Publish to Web
NICE Nexidia Analytics
Oracle Analytics Cloud
9.1
Publish to PDF
NICE Nexidia Analytics
Oracle Analytics Cloud
9.1
Report Versioning
NICE Nexidia Analytics
Oracle Analytics Cloud
9.3
Report Delivery Scheduling
NICE Nexidia Analytics
Oracle Analytics Cloud
9.0
Delivery to Remote Servers
NICE Nexidia Analytics
Oracle Analytics Cloud
9.0

Data Discovery and Visualization

NICE Nexidia Analytics
Oracle Analytics Cloud
8.8
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Analytics
Oracle Analytics Cloud
8.9
Location Analytics / Geographic Visualization
NICE Nexidia Analytics
Oracle Analytics Cloud
8.6
Predictive Analytics
NICE Nexidia Analytics
Oracle Analytics Cloud
8.8

Access Control and Security

NICE Nexidia Analytics
Oracle Analytics Cloud
9.1
Multi-User Support (named login)
NICE Nexidia Analytics
Oracle Analytics Cloud
9.1
Role-Based Security Model
NICE Nexidia Analytics
Oracle Analytics Cloud
8.8
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Analytics
Oracle Analytics Cloud
9.3
Single Sign-On (SSO)
NICE Nexidia Analytics
Oracle Analytics Cloud
9.1

Mobile Capabilities

NICE Nexidia Analytics
Oracle Analytics Cloud
8.9
Responsive Design for Web Access
NICE Nexidia Analytics
Oracle Analytics Cloud
8.9
Dedicated iOS Application
NICE Nexidia Analytics
Oracle Analytics Cloud
9.0
Dedicated Android Application
NICE Nexidia Analytics
Oracle Analytics Cloud
9.4
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Analytics
Oracle Analytics Cloud
8.2

Application Program Interfaces (APIs) / Embedding

NICE Nexidia Analytics
Oracle Analytics Cloud
8.6
REST API
NICE Nexidia Analytics
Oracle Analytics Cloud
8.7
Javascript API
NICE Nexidia Analytics
Oracle Analytics Cloud
8.6
iFrames
NICE Nexidia Analytics
Oracle Analytics Cloud
8.1
Java API
NICE Nexidia Analytics
Oracle Analytics Cloud
8.8
Themeable User Interface (UI)
NICE Nexidia Analytics
Oracle Analytics Cloud
8.6
Customizable Platform (Open Source)
NICE Nexidia Analytics
Oracle Analytics Cloud
8.5

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

  • Available without of the box connectors for Salesforce and oracle Saas Cloud. This is a huge plus for our business since we don't need another middleware solution just for this sake.
  • We are able to connect to our on-prem SQL Server database where we have our RMA database and other applications seamlessly without writing custom APIs.
  • OAC writes directly into ADW which is another advantage for loading Excel files into ADW after dataflow transformations.
  • OAC allows replication of the database from fusion ERP and lets us create subject areas using the data modeler.
Shifa Nazumudeen | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

Oracle Analytics Cloud

  • Performance of the tool: While Oracle Business Intelligence Cloud Service (OBICS) can handle large volumes of data as well, it becomes quite unstable and slow when number of concurrent users is high.
  • Limited visualisation options for reporting.
  • Difficult to integrate with other non-Oracle tools. This is especially needed since visualisation options are limited.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

Oracle Analytics Cloud 10.0
Based on 1 answer
Oracle Analytics Support team is very proactive and I have never had a situation where I had to wait for more than a day or two to get my issues resolved. This is a very big help for us and we appreciate Oracle and its team for guaranteeing that experience.
Shifa Nazumudeen | TrustRadius Reviewer

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

Oracle Analytics Cloud

Better:Easy integration with different systems (internal, such as SAP; or external, such as data coming from tables from your vendors). Many companies use it and it's a good tool to learn. In my case, I learned at P&G and when I moved to Whirlpool I already learned how to use it! And I use it very often in my role.Worse:Well, if I need to do anything beyond a table, line or bar chart, I export the data and use a different tool.
Gabriel Chiararia | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

Oracle Analytics Cloud

No score
No answers yet
No answers on this topic

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

Oracle Analytics Cloud

  • Essbase delivers well on the business objectives with executive reporting.
  • Essbase works well for financial close reporting purposes.
  • Essbase is good for providing a single source of data for company actuals, forecast and budget data.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle Analytics Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Analytics
9.2
Oracle Analytics Cloud
9.2

Likelihood to Renew

NICE Nexidia Analytics
9.1
Oracle Analytics Cloud

Usability

NICE Nexidia Analytics
8.2
Oracle Analytics Cloud

Reliability and Availability

NICE Nexidia Analytics
9.1
Oracle Analytics Cloud

Performance

NICE Nexidia Analytics
7.3
Oracle Analytics Cloud

Support Rating

NICE Nexidia Analytics
9.1
Oracle Analytics Cloud
10.0

In-Person Training

NICE Nexidia Analytics
9.1
Oracle Analytics Cloud

Online Training

NICE Nexidia Analytics
9.1
Oracle Analytics Cloud

Implementation Rating

NICE Nexidia Analytics
9.1
Oracle Analytics Cloud

Scalability

NICE Nexidia Analytics
9.1
Oracle Analytics Cloud

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