What users are saying about
51 Ratings
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Score 7 out of 100
27 Ratings
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Score 2.2 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

Panorama Necto

Panorama Necto 14 is well suited where BI is built to support social collaboration so that its analytics features can be shared to improve decision making by incorporating various organizational input. Additionally it supports an infographic display for information review which is unlike most of its competitors.
Chittiappa Areyada | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Analytics
Panorama Necto
7.8
Pixel Perfect reports
NICE Nexidia Analytics
Panorama Necto
7.5
Customizable dashboards
NICE Nexidia Analytics
Panorama Necto
7.9
Report Formatting Templates
NICE Nexidia Analytics
Panorama Necto
8.1

Ad-hoc Reporting

NICE Nexidia Analytics
Panorama Necto
7.3
Drill-down analysis
NICE Nexidia Analytics
Panorama Necto
7.7
Formatting capabilities
NICE Nexidia Analytics
Panorama Necto
7.6
Integration with R or other statistical packages
NICE Nexidia Analytics
Panorama Necto
6.6
Report sharing and collaboration
NICE Nexidia Analytics
Panorama Necto
7.3

Report Output and Scheduling

NICE Nexidia Analytics
Panorama Necto
7.2
Publish to Web
NICE Nexidia Analytics
Panorama Necto
7.8
Publish to PDF
NICE Nexidia Analytics
Panorama Necto
6.7
Report Versioning
NICE Nexidia Analytics
Panorama Necto
7.1
Report Delivery Scheduling
NICE Nexidia Analytics
Panorama Necto
7.0

Data Discovery and Visualization

NICE Nexidia Analytics
Panorama Necto
7.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Analytics
Panorama Necto
7.0
Location Analytics / Geographic Visualization
NICE Nexidia Analytics
Panorama Necto
8.5
Predictive Analytics
NICE Nexidia Analytics
Panorama Necto
7.6

Access Control and Security

NICE Nexidia Analytics
Panorama Necto
7.6
Multi-User Support (named login)
NICE Nexidia Analytics
Panorama Necto
8.4
Role-Based Security Model
NICE Nexidia Analytics
Panorama Necto
7.3
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Analytics
Panorama Necto
7.3

Mobile Capabilities

NICE Nexidia Analytics
Panorama Necto
7.0
Responsive Design for Web Access
NICE Nexidia Analytics
Panorama Necto
7.4
Dedicated iOS Application
NICE Nexidia Analytics
Panorama Necto
6.8
Dedicated Android Application
NICE Nexidia Analytics
Panorama Necto
6.8
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Analytics
Panorama Necto
7.2

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

  • Comes with lot of option to modify and build the smart infographic. Uses innovative pictures and charts to create the dashboards
  • Helps you identify why you are succeeding and where you should shift your focus to.
  • The maps are amazing and they just don’t act as control points rather you can populate various measures on them making it really efficient to understand the business in geographical info graph
Sarmista Nath | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

Panorama Necto

  • This tool is relatively new to the current competitive BI market. Many organizations or business analyst are not yet aware of it's eye catching features.
  • Need more enhancement for predictive analysis.
  • Publishing reports as email attachment and mail server configuration is a little complicated process.
Soumya Roy | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

Panorama Necto

Panorama Necto 8.0
Based on 17 answers
Some features are very basic and sometimes you can't add your own SQL query for custom reports. For Macs and Blackberry users this application is not helpful. Non-languages are not supported in info-graphics. They need to improve their forecast analysis. Report sharing is limited among the portal users only
Lewis Ewing | TrustRadius Reviewer

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

Panorama Necto

Panorama Necto 8.2
Based on 2 answers
It provides all the features that are required and some that are not the basic requirements, but they represent a great additional capabilities, not available within the similar products
Milos Milenkovic | TrustRadius Reviewer

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

No score
No answers yet
No answers on this topic

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

No score
No answers yet
No answers on this topic

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

Panorama Necto 7.1
Based on 3 answers
Support provider are very attentive.
Hema Malini | TrustRadius Reviewer

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

No score
No answers yet
No answers on this topic

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

No score
No answers yet
No answers on this topic

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

Panorama Necto 6.7
Based on 2 answers
Everything went smoothly, we didn't have any unexpected issues
Milos Milenkovic | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

Panorama Necto

This is the next generation BI tool, which will be very helpful for small and medium businesses to kick start data exploration and visualization of their diverse databases, with less intervention from IT. This tool is more end user centric and gives way more power to the end user to perform data analysis
Nidhish Khare | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

Panorama Necto

No score
No answers yet
No answers on this topic

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

Panorama Necto

No answers on this topic

Screenshots

NICE Nexidia Analytics

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Panorama Necto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Analytics
9.2
Panorama Necto
8.1

Likelihood to Renew

NICE Nexidia Analytics
9.1
Panorama Necto
8.0

Usability

NICE Nexidia Analytics
8.2
Panorama Necto
8.2

Reliability and Availability

NICE Nexidia Analytics
9.1
Panorama Necto

Performance

NICE Nexidia Analytics
7.3
Panorama Necto

Support Rating

NICE Nexidia Analytics
9.1
Panorama Necto
7.1

In-Person Training

NICE Nexidia Analytics
9.1
Panorama Necto

Online Training

NICE Nexidia Analytics
9.1
Panorama Necto

Implementation Rating

NICE Nexidia Analytics
9.1
Panorama Necto
6.7

Scalability

NICE Nexidia Analytics
9.1
Panorama Necto

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