51 Ratings
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Score 7 out of 100
208 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

If you're already using Office 365, Power BI for O365 is an easy choice. Start playing around with the free version and then easily add individual Pro licenses with little risk. However, if you anticipate using this with many users, it can get expensive quickly.
Jeremiah Miller | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.9
Pixel Perfect reports
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.5
Customizable dashboards
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.3
Report Formatting Templates
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0

Ad-hoc Reporting

NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Drill-down analysis
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.3
Formatting capabilities
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.3
Integration with R or other statistical packages
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
10.0
Report sharing and collaboration
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.4

Report Output and Scheduling

NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.9
Publish to Web
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Publish to PDF
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Report Versioning
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Report Delivery Scheduling
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Delivery to Remote Servers
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.3

Data Discovery and Visualization

NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.5
Location Analytics / Geographic Visualization
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Predictive Analytics
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.6

Access Control and Security

NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.5
Multi-User Support (named login)
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.8
Role-Based Security Model
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.8
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.5
Single Sign-On (SSO)
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.8

Mobile Capabilities

NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.0
Responsive Design for Web Access
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.5
Dedicated iOS Application
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.0
Dedicated Android Application
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.0
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
7.4

Application Program Interfaces (APIs) / Embedding

NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
8.3
REST API
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
6.0
Javascript API
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Themeable User Interface (UI)
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0
Customizable Platform (Open Source)
NICE Nexidia Analytics
Power BI For Office 365 (discontinued)
9.0

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

  • Easy to make visual dashboards from SQL queries. Previously we had to use a third party application that had to run on a web server that was so complex to setup and run. PowerBI removes all that.
  • Ability to control who/which group has access to each dashboard or report. Ties in well with the rest of the Office 365 ecosystem.
  • Has many connectors to allow pulling data from various systems, both onsite (via gateway) or external (via APIs), and join the data to create a report/dashboard.
  • Ability to show data but also export the data, if permitted.
  • Easy to show PowerBI dashboards on SharePoint or on other websites via embedded code.
Anonymous | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

  • Licensing: Currently, Microsoft has a fixed pricing model for Office 365 users, regardless of role/function of the user. Most organizations have a small number of "power users" that create usable content and many more "consumers" that simply view/run reports created by power users. Microsoft does not differentiate between these users, and thus the pricing limits organizations from large deployments of the software.
  • Version incompatibility: Excel 2010 and 2013 workbooks are compatible with each other. However, workbooks created in 2010 that include PowerPivot databases must be upgraded to 2013 format to run in 2013. Subsequently, you cannot open these upgraded PowerPivot workbooks in 2010. This requires ALL users to be on the same version.
  • Visualization: Excel charting with PowerPivot workbooks is adequate for many users. Power View also contains a number of GREAT visualizations, including animated bubble charts and a very flexible dashboard/report design canvas. However, compared to some of the other self-service BI solutions, it is still limited in its visualization capabilities.
Ken Raetz | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

Power BI For Office 365 (discontinued) 9.2
Based on 4 answers
I will continue to recommend this suite to folks looking for a reporting and analytics solution, as I find in MOST cases, it's great at meeting almost every requirement I've been given by a multitude of clients across a range of industries. I've built Capacity Planning solutions that allowed end user input which was then submitted to SharePoint, Executive Dashboards, custom applications, simple analytical tools for teams to easily slice and dice data, and super simple reports as well as some very complicated ones. If you haven't seen the demos online, do a search, and see for yourself - this is a great BI suite! (I do not work for Microsoft, although I do consult out there from time to time. I do occasionally make a recommendation for a different BI reporting tool, but in general, find Excel can accomplish quite a bit for less money and in less time.)
Anonymous | TrustRadius Reviewer

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

Oracle was nice, super expensive to implement if it's not in use already. JobDiva is choppy and heavy on the system while does not give great reports. Salesforce is good; remote access is good however their support is terrible
Daniel J. Lewis | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

Power BI For Office 365 (discontinued)

  • As a Microsoft Partner implementing Business Intelligence solutions, Power BI has removed the barrier for our clients to begin the "BI journey". So often, projects get hung up in that early phase of procuring and installing/configuring expensive hardware and software. Just simply getting started and designing a beginning solution has allowed our clients to see results in 1-2 weeks using their data that might have taken months to achieve otherwise.
  • One significant ROI example is process improvement. In many cases, individuals or teams are spending days each month gathering data from multiple sources for reporting to their constituents. We are reducing these times to minutes by automating many of the data collection and integration processes that were previously manual.
Ken Raetz | TrustRadius Reviewer

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Power BI For Office 365 (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Analytics
9.2
Power BI For Office 365 (discontinued)
8.8

Likelihood to Renew

NICE Nexidia Analytics
9.1
Power BI For Office 365 (discontinued)
9.2

Usability

NICE Nexidia Analytics
8.2
Power BI For Office 365 (discontinued)

Reliability and Availability

NICE Nexidia Analytics
9.1
Power BI For Office 365 (discontinued)

Performance

NICE Nexidia Analytics
7.3
Power BI For Office 365 (discontinued)

Support Rating

NICE Nexidia Analytics
9.1
Power BI For Office 365 (discontinued)

In-Person Training

NICE Nexidia Analytics
9.1
Power BI For Office 365 (discontinued)

Online Training

NICE Nexidia Analytics
9.1
Power BI For Office 365 (discontinued)

Implementation Rating

NICE Nexidia Analytics
9.1
Power BI For Office 365 (discontinued)

Scalability

NICE Nexidia Analytics
9.1
Power BI For Office 365 (discontinued)

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