Mattersight Behavioral Analytics (discontinued) vs. Provide Support Live Chat
Mattersight Behavioral Analytics (discontinued) vs. Provide Support Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight Behavioral Analytics (discontinued) | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A | |
Provide Support Live Chat | N/A | Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy. | $24 per month |
Mattersight Behavioral Analytics (discontinued) | Provide Support Live Chat | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly. | ||||||||||||||
More Pricing Information |
Mattersight Behavioral Analytics (discontinued) | Provide Support Live Chat | |
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Top Pros |
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Top Cons |
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Mattersight Behavioral Analytics (discontinued) | Provide Support Live Chat | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Behavioral Analytics (discontinued) | Provide Support Live Chat | |
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Likelihood to Recommend | 8.8 (39 ratings) | 9.7 (3 ratings) |
Likelihood to Renew | 9.1 (3 ratings) | - (0 ratings) |
Usability | 8.2 (2 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 7.3 (1 ratings) | - (0 ratings) |
Support Rating | 9.1 (1 ratings) | 9.7 (3 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Mattersight Behavioral Analytics (discontinued) | Provide Support Live Chat | |
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Likelihood to Recommend | Discontinued Products | Provide Support Live Chat |
Pros | Discontinued Products | Provide Support Live Chat |
Cons | Discontinued Products | Provide Support Live Chat |
Likelihood to Renew | Discontinued Products | Provide Support Live Chat No answers on this topic |
Usability | Discontinued Products | Provide Support Live Chat No answers on this topic |
Reliability and Availability | Discontinued Products | Provide Support Live Chat No answers on this topic |
Performance | Discontinued Products | Provide Support Live Chat No answers on this topic |
Support Rating | Discontinued Products | Provide Support Live Chat |
In-Person Training | Discontinued Products | Provide Support Live Chat No answers on this topic |
Online Training | Discontinued Products | Provide Support Live Chat No answers on this topic |
Implementation Rating | Discontinued Products | Provide Support Live Chat No answers on this topic |
Alternatives Considered | Discontinued Products | Provide Support Live Chat |
Scalability | Discontinued Products | Provide Support Live Chat No answers on this topic |
Return on Investment | Discontinued Products | Provide Support Live Chat |
ScreenShots | Provide Support Live Chat Screenshots |