Mattersight Behavioral Analytics (discontinued) vs. RapidMiner

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mattersight Behavioral Analytics (discontinued)
Score 7.6 out of 10
Enterprise companies (1,001+ employees)
Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale.N/A
RapidMiner
Score 8.8 out of 10
N/A
RapidMiner is a data science and data mining platform, from Altair since the late 2022 acquisition. RapidMiner offers full automation for non-coding domain experts, an integrated JupyterLab environment for seasoned data scientists, and a visual drag-and-drop designer. RapidMiner’s project-based framework helps to ensure that others can build off their work using visual workflows or automated data science.
$7,500
Per User Per Month
Pricing
Mattersight Behavioral Analytics (discontinued)RapidMiner
Editions & Modules
No answers on this topic
Professional
$7,500.00
Per User Per Month
Enterprise
$15,000.00
Per User Per Month
AI Hub
$54,000.00
Per User Per Month
Offerings
Pricing Offerings
Mattersight Behavioral Analytics (discontinued)RapidMiner
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Mattersight Behavioral Analytics (discontinued)RapidMiner
Top Pros
Top Cons
Features
Mattersight Behavioral Analytics (discontinued)RapidMiner
Platform Connectivity
Comparison of Platform Connectivity features of Product A and Product B
Mattersight Behavioral Analytics (discontinued)
-
Ratings
RapidMiner
9.5
2 Ratings
12% above category average
Connect to Multiple Data Sources00 Ratings10.02 Ratings
Extend Existing Data Sources00 Ratings10.02 Ratings
Automatic Data Format Detection00 Ratings9.02 Ratings
MDM Integration00 Ratings9.01 Ratings
Data Exploration
Comparison of Data Exploration features of Product A and Product B
Mattersight Behavioral Analytics (discontinued)
-
Ratings
RapidMiner
9.0
2 Ratings
7% above category average
Visualization00 Ratings9.02 Ratings
Interactive Data Analysis00 Ratings9.02 Ratings
Data Preparation
Comparison of Data Preparation features of Product A and Product B
Mattersight Behavioral Analytics (discontinued)
-
Ratings
RapidMiner
8.8
2 Ratings
7% above category average
Interactive Data Cleaning and Enrichment00 Ratings9.02 Ratings
Data Transformations00 Ratings7.02 Ratings
Data Encryption00 Ratings9.02 Ratings
Built-in Processors00 Ratings10.02 Ratings
Platform Data Modeling
Comparison of Platform Data Modeling features of Product A and Product B
Mattersight Behavioral Analytics (discontinued)
-
Ratings
RapidMiner
9.0
2 Ratings
6% above category average
Multiple Model Development Languages and Tools00 Ratings9.02 Ratings
Automated Machine Learning00 Ratings9.02 Ratings
Single platform for multiple model development00 Ratings9.02 Ratings
Self-Service Model Delivery00 Ratings9.02 Ratings
Model Deployment
Comparison of Model Deployment features of Product A and Product B
Mattersight Behavioral Analytics (discontinued)
-
Ratings
RapidMiner
9.0
2 Ratings
5% above category average
Flexible Model Publishing Options00 Ratings9.02 Ratings
Security, Governance, and Cost Controls00 Ratings9.01 Ratings
Best Alternatives
Mattersight Behavioral Analytics (discontinued)RapidMiner
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
IBM SPSS Modeler
IBM SPSS Modeler
Score 7.8 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.1 out of 10
Mathematica
Mathematica
Score 8.3 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
IBM SPSS Modeler
IBM SPSS Modeler
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Mattersight Behavioral Analytics (discontinued)RapidMiner
Likelihood to Recommend
8.8
(39 ratings)
10.0
(18 ratings)
Likelihood to Renew
9.1
(3 ratings)
9.0
(1 ratings)
Usability
8.2
(2 ratings)
9.0
(1 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
7.3
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Mattersight Behavioral Analytics (discontinued)RapidMiner
Likelihood to Recommend
Discontinued Products
IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
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Altair Engineering, Inc.
RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools. One negative thing is that It's no easy to share your outputs.
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Pros
Discontinued Products
  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Read full review
Altair Engineering, Inc.
  • I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
  • Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
  • Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.
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Cons
Discontinued Products
  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Read full review
Altair Engineering, Inc.
  • I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
  • Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
  • More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.
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Likelihood to Renew
Discontinued Products
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
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Altair Engineering, Inc.
Very fast and user-friendly tool
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Usability
Discontinued Products
Overall, navigating in the system is easy
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Altair Engineering, Inc.
Very use to use and learn
Read full review
Reliability and Availability
Discontinued Products
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
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Altair Engineering, Inc.
No answers on this topic
Performance
Discontinued Products
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
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Altair Engineering, Inc.
No answers on this topic
Support Rating
Discontinued Products
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
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Altair Engineering, Inc.
No answers on this topic
In-Person Training
Discontinued Products
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
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Altair Engineering, Inc.
No answers on this topic
Online Training
Discontinued Products
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
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Altair Engineering, Inc.
No answers on this topic
Implementation Rating
Discontinued Products
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
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Altair Engineering, Inc.
No answers on this topic
Alternatives Considered
Discontinued Products
The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
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Altair Engineering, Inc.
We tried different data tools and we figured we give RapidMinder Studio a shot as one of our employees had experience with it, and when compared to some of the other tools that we used it was the best fit among the test group that we used. Overall it was a little more fluid and user-friendly.
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Scalability
Discontinued Products
This is such a great product.
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Altair Engineering, Inc.
No answers on this topic
Return on Investment
Discontinued Products
  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
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Altair Engineering, Inc.
  • Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
  • Students and participants of the machine learning workshops have learned about this technology and about the tool
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ScreenShots