What users are saying about
51 Ratings
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Score 7 out of 100
44 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

RapidMiner Studio

RapidMiner is really fantastic to perform fast ETL processes and work on your data as you want, no matter what is the source. You will really save a lot of time when you learn how to use it. You can create mining analysis with several algorithms, and thanks to add-ons, you can apply a lot of techniques. It will not replace a business intelligence dashboard but it allows to create great datamarts for your BI tools.One negative thing is that It's no easy to share your outputs.
David Baltar Boilève | TrustRadius Reviewer

Feature Rating Comparison

Platform Connectivity

NICE Nexidia Analytics
RapidMiner Studio
10.0
Connect to Multiple Data Sources
NICE Nexidia Analytics
RapidMiner Studio
10.0
Extend Existing Data Sources
NICE Nexidia Analytics
RapidMiner Studio
10.0
Automatic Data Format Detection
NICE Nexidia Analytics
RapidMiner Studio
10.0

Data Exploration

NICE Nexidia Analytics
RapidMiner Studio
9.0
Visualization
NICE Nexidia Analytics
RapidMiner Studio
10.0
Interactive Data Analysis
NICE Nexidia Analytics
RapidMiner Studio
8.0

Data Preparation

NICE Nexidia Analytics
RapidMiner Studio
9.0
Interactive Data Cleaning and Enrichment
NICE Nexidia Analytics
RapidMiner Studio
10.0
Data Transformations
NICE Nexidia Analytics
RapidMiner Studio
10.0
Data Encryption
NICE Nexidia Analytics
RapidMiner Studio
6.0
Built-in Processors
NICE Nexidia Analytics
RapidMiner Studio
10.0

Platform Data Modeling

NICE Nexidia Analytics
RapidMiner Studio
9.5
Multiple Model Development Languages and Tools
NICE Nexidia Analytics
RapidMiner Studio
10.0
Automated Machine Learning
NICE Nexidia Analytics
RapidMiner Studio
10.0
Single platform for multiple model development
NICE Nexidia Analytics
RapidMiner Studio
10.0
Self-Service Model Delivery
NICE Nexidia Analytics
RapidMiner Studio
8.0

Model Deployment

NICE Nexidia Analytics
RapidMiner Studio
5.0
Flexible Model Publishing Options
NICE Nexidia Analytics
RapidMiner Studio
5.0

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

  • I am very impressed at how easily you can work within RapidMiner without much data analytics training. Plus with the help of the crowd, you can see what steps others have taken with their data analytics projects.
  • Text mining was simple and clean. We used this for our call transcription problem where we didn't have the resources to listen to each call. We needed to qualify each call based on some key phrases.
  • Our direct mail program was large and not very targeted. Using RapidMiner, we were able to isolate a predictive level we felt comfortable with and decided not to send to anyone below that level. We saved quite a bit of money.
Sue Bennett | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

RapidMiner Studio

  • I hope RapidMiner would be the first data science platform that allows data scientists to change the behaviour of a machine learning algorithm that already exists in the repository. For example, I want to be able to change the way a genetic algorithm mutates.
  • Automatic programming: One day, I hope RapidMiner can automatically generate codes in any 4th generation programming language based on the developed model.
  • More tutorials/samples needed: Why doesn't RapidMiner becomes the next 'UC Irvine Machine Learning Repository'? Provide real examples and real cases for users to study and understand the best practices in modelling. RapidMiner already has some datasets for a tutorial. Besides the existing samples, I hope RapidMiner can provide more sample data and examples.
Mohd Zakree Ahmad Nazri | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

RapidMiner Studio

RapidMiner Studio 9.0
Based on 1 answer
Very fast and user-friendly tool
David Baltar Boilève | TrustRadius Reviewer

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

RapidMiner Studio

RapidMiner Studio 9.0
Based on 1 answer
Very use to use and learn
David Baltar Boilève | TrustRadius Reviewer

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

No score
No answers yet
No answers on this topic

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

No score
No answers yet
No answers on this topic

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

No score
No answers yet
No answers on this topic

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

No score
No answers yet
No answers on this topic

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

No score
No answers yet
No answers on this topic

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

RapidMiner Studio

We selected RapidMiner due to ease of use and a comfortable user interface. It stacks up very well against these tools in the predictive analytics space. For basic analytics and data reporting, we chose QlikView and Qlik Sense as a more robust reporting platform.
Anonymous | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

RapidMiner Studio

No score
No answers yet
No answers on this topic

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

RapidMiner Studio

  • Thanks to the patters that RapidMiner has detected, we have been able to follow clues in the right direction, both for the Protein Interaction Network Analysis and for the Epilepsy Research
  • Students and participants of the machine learning workshops have learned about this technology and about the tool
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

RapidMiner Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

NICE Nexidia Analytics
9.2
RapidMiner Studio
8.8

Likelihood to Renew

NICE Nexidia Analytics
9.1
RapidMiner Studio
9.0

Usability

NICE Nexidia Analytics
8.2
RapidMiner Studio
9.0

Reliability and Availability

NICE Nexidia Analytics
9.1
RapidMiner Studio

Performance

NICE Nexidia Analytics
7.3
RapidMiner Studio

Support Rating

NICE Nexidia Analytics
9.1
RapidMiner Studio

In-Person Training

NICE Nexidia Analytics
9.1
RapidMiner Studio

Online Training

NICE Nexidia Analytics
9.1
RapidMiner Studio

Implementation Rating

NICE Nexidia Analytics
9.1
RapidMiner Studio

Scalability

NICE Nexidia Analytics
9.1
RapidMiner Studio

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