What users are saying about
Top Rated
71 Ratings
51 Ratings
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Score 7 out of 100
Top Rated
71 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

RStudio

Well suited: For anyone interested in data analysis. R can help you do a simple exploratory analysis to increase your R Square with a boosted decision tree! It's probably one of the most comprehensive analytics tools.Less appropriate: Maybe if you have a team more focused on business and less on data analysis (marketers, salespeople, for instance), RStudio might not be the best, since the learning curve is complicated.
Gabriel Chiararia | TrustRadius Reviewer

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

  • Rstudio is very customizable. You can easily change font colors, sizes, and screen layout. I am particular about how I like my IDE setup, so this is a big plus for me.
  • Rstudio allows you to look at datasets in your workspace with the click of a button. I do a lot of data manipulation, so I am constantly having to look at datasets after operations to make sure they look correct. The view option in Rstudio makes checking datasets very fast.
  • Finally, I love the way Rstudio manages plotting. Your plots can be viewed in one of the panels. Those plots can easily be copy/pasted or exported into a variety of file types. You can also magnify the plots and scroll between plots to look at previous plots.
Maike Holthuijzen | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

RStudio

  • When you first start with RStudio, you need to install and then reference them in your script. In my view RStudio should come with pre-installed packages that most fundamental to any data analysis. Few example packages are 'dplyr' and 'ggplot.'
  • While everything in RStudio is achieved via writing script, it should include more point and click tasks such as right-clicking temporary datasets and removing them.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

RStudio

RStudio 9.1
Based on 2 answers
We have internal BI tools support R libraries. So, Rstudio is our natural choice for other prototyping needs and predictions. Rstudio has been rather stable for quick needs and do not plan to switch to any other tool. It is free and we are not bound to pay anything. It is quick to learn and use.
Anonymous | TrustRadius Reviewer

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

RStudio

RStudio 9.0
Based on 2 answers
I think it's a quick and easy to use tool. The IDE is very intuitive and easy to adapt to. You do not need to learn a lot of things to use this tool. Any programmer and a person with knowledge or R can quick use this tool without issues.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

No score
No answers yet
No answers on this topic

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

No score
No answers yet
No answers on this topic

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

RStudio 7.9
Based on 15 answers
Since R is trendy among statisticians, you can find lots of help from the data science/ stats communities. If you need help with anything related to RStudio or R, google it or search on StackOverflow, you might easily find the solution that you are looking for.
Xiaotong Song | TrustRadius Reviewer

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

No score
No answers yet
No answers on this topic

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

No score
No answers yet
No answers on this topic

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

RStudio

RStudio is the free alternative to MATLAB. It works just as well as the other software, and more features can be accessed but to the open-source nature. This software is more commonplace in the research lab setting due to its free cost.
Anonymous | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

RStudio

No score
No answers yet
No answers on this topic

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

RStudio

  • We've been able to implement several predictive models that stratify risk among our patient population which has been a positive impact.
  • We've conducted several clinical program evaluations using the MatchIt package in RStudio which demonstrated the clinical effectiveness of our programs.
  • We've kept the costs relatively low in productionalizing our models by running all automated jobs through RStudio using the Linux server CRONTAB.
Yoni Dvorkis | TrustRadius Reviewer

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

RStudio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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