NICE Nexidia Analytics vs Salesforce

What users are saying about

Score 9.1 out of 10

Based on 57 reviews and ratings

Score 8.4 out of 10

Based on 2999 reviews and ratings

Feature Set Ratings

Sales Force Automation

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.0

Salesforce

80%

Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

N/A

0 Ratings

8.3

83%

186 Ratings

Workflow management

N/A

0 Ratings

8.1

81%

177 Ratings

Territory management

N/A

0 Ratings

7.8

78%

146 Ratings

Opportunity management

N/A

0 Ratings

8.5

85%

182 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A

0 Ratings

7.7

77%

170 Ratings

Contract management

N/A

0 Ratings

7.9

79%

143 Ratings

Quote & order management

N/A

0 Ratings

7.8

78%

135 Ratings

Interaction tracking

N/A

0 Ratings

8.2

82%

157 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.9

79%

128 Ratings

Customer Service & Support

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.5

Salesforce

85%

Salesforce.com ranks higher in 3/3 features

Case management

N/A

0 Ratings

9.0

90%

57 Ratings

Call center management

N/A

0 Ratings

8.4

84%

43 Ratings

Help desk management

N/A

0 Ratings

8.3

83%

47 Ratings

Marketing Automation

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.1

Salesforce

81%

Salesforce.com ranks higher in 2/2 features

Lead management

N/A

0 Ratings

8.3

83%

170 Ratings

Email marketing

N/A

0 Ratings

8.0

80%

144 Ratings

CRM Project Management

NICE Nexidia Analytics

Feature Set Not Supported

N/A

7.7

Salesforce

77%

Salesforce.com ranks higher in 3/3 features

Task management

N/A

0 Ratings

7.8

78%

159 Ratings

Billing and invoicing management

N/A

0 Ratings

6.7

67%

37 Ratings

Reporting

N/A

0 Ratings

8.4

84%

123 Ratings

CRM Reporting & Analytics

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.3

Salesforce

83%

Salesforce.com ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.1

81%

158 Ratings

Pipeline visualization

N/A

0 Ratings

8.3

83%

174 Ratings

Customizable reports

N/A

0 Ratings

8.4

84%

182 Ratings

Customization

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.3

Salesforce

83%

Salesforce.com ranks higher in 4/4 features

Custom fields

N/A

0 Ratings

8.4

84%

175 Ratings

Custom objects

N/A

0 Ratings

8.5

85%

167 Ratings

Scripting environment

N/A

0 Ratings

8.1

81%

126 Ratings

API for custom integration

N/A

0 Ratings

8.2

82%

146 Ratings

Security

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.7

Salesforce

87%

Salesforce.com ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

8.6

86%

144 Ratings

Role-based user permissions

N/A

0 Ratings

8.8

88%

136 Ratings

Social CRM

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.1

Salesforce

81%

Salesforce.com ranks higher in 2/2 features

Social data

N/A

0 Ratings

8.1

81%

115 Ratings

Social engagement

N/A

0 Ratings

8.1

81%

113 Ratings

Integrations with 3rd-party Software

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.0

Salesforce

80%

Salesforce.com ranks higher in 2/2 features

Marketing automation

N/A

0 Ratings

8.1

81%

149 Ratings

Compensation management

N/A

0 Ratings

8.0

80%

100 Ratings

Platform

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.2

Salesforce

82%

Salesforce.com ranks higher in 1/1 features

Mobile access

N/A

0 Ratings

8.2

82%

158 Ratings

Attribute Ratings

NICE Nexidia Analytics is rated higher in 3 areas: Likelihood to Recommend, Support Rating, In-Person Training
Salesforce.com is rated higher in 6 areas: Likelihood to Renew, Usability, Availability, Performance, Implementation Rating, Product Scalability
NICE Nexidia Analytics and Salesforce.com are tied in 1 area: Online Training

NICE Nexidia Analytics

90%

39 Ratings

8.0

Salesforce

80%

304 Ratings

NICE Nexidia Analytics

91%

3 Ratings

9.5

Salesforce

95%

50 Ratings

NICE Nexidia Analytics

82%

2 Ratings

8.3

Salesforce

83%

91 Ratings

NICE Nexidia Analytics

91%

2 Ratings

9.8

Salesforce

98%

54 Ratings

NICE Nexidia Analytics

73%

2 Ratings

9.0

Salesforce

90%

36 Ratings

NICE Nexidia Analytics

91%

2 Ratings

7.8

Salesforce

78%

118 Ratings

NICE Nexidia Analytics

91%

1 Rating

7.9

Salesforce

79%

11 Ratings

NICE Nexidia Analytics

91%

1 Rating

9.1

Salesforce

91%

15 Ratings

NICE Nexidia Analytics

91%

2 Ratings

9.4

Salesforce

94%

32 Ratings

Contract Terms and Pricing Model

NICE Nexidia Analytics

N/A

0 Ratings

9.1

Salesforce

91%

10 Ratings

NICE Nexidia Analytics

91%

1 Rating

10.0

Salesforce

100%

2 Ratings

NICE Nexidia Analytics

N/A

0 Ratings

9.3

Salesforce

93%

8 Ratings

Pros

I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 39 answers on this topic

Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.

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Erik Viager

Sr. Strategic Development Manager, B2D

Intouch GroupMarketing and Advertising, 1001-5000 employees

View all 304 answers on this topic

Cons

Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
Usable reporting. Mattersight could do better with creating usable reports of individual performance.
Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.

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Jordan Lenaburg

Customer Service Supervisor

EsuranceInsurance, 1001-5000 employees

View all 39 answers on this topic

Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
Continued expansion of Salesforce Surveys for more features and flexibility.

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Verified User

Director in Sales

Transportation/Trucking/Railroad Company, 10,001+ employees

View all 304 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

—

NICE Nexidia Analytics Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month

Salesforce Editions & Modules

Edition

Essentials	$25.00¹
Professional	$75.00¹
Enterprise	$150.00¹
Unlimited	$300.00²

Per User/Per Month
Per user/Per month

Additional Pricing Details

—

Likelihood to Renew

NICE Nexidia Analytics 9.1

Based on 3 answers

Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business

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WaDee'ah Crowder

Customer Interaction Delivery Analyst

Allstate Financial Services, LLCFinancial Services, 10,001+ employees

View all 3 answers on this topic

Salesforce 9.5

Based on 50 answers

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable

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John Cupoli

Account Manager

Camelot EnterprisesApparel & Fashion, 11-50 employees

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Usability

NICE Nexidia Analytics 8.2

Based on 2 answers

Overall, navigating in the system is easy

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Verified User

Analyst in Quality Assurance

Insurance Company, 5001-10,000 employees

View all 2 answers on this topic

Salesforce 8.3

Based on 91 answers

Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.

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Al Mubassir Muin

Software Engineer

Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees

View all 91 answers on this topic

Reliability and Availability

NICE Nexidia Analytics 9.1

Based on 2 answers

We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

Salesforce 9.8

Based on 54 answers

Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.

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Kyle Dugger

Salesforce.com Administrator

OPKO Diagnostics, LLCMedical Practice, 51-200 employees

View all 54 answers on this topic

Performance

NICE Nexidia Analytics 7.3

Based on 2 answers

The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

Salesforce 9.0

Based on 36 answers

Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure

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Rob Gottschalk

Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

View all 36 answers on this topic

Support Rating

NICE Nexidia Analytics 9.1

Based on 2 answers

Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

Salesforce 7.8

Based on 118 answers

Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.

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Verified User

C-Level Executive in Marketing

Consumer Goods Company, 51-200 employees

View all 118 answers on this topic

In-Person Training

NICE Nexidia Analytics 9.1

Based on 1 answer

This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 1 answers on this topic

Salesforce 7.9

Based on 11 answers

I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

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Verified User

Analyst in Sales

Computer Software Company, 501-1000 employees

View all 11 answers on this topic

Online Training

NICE Nexidia Analytics 9.1

Based on 1 answer

I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 1 answers on this topic

Salesforce 9.1

Based on 15 answers

I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

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Verified User

Program Manager in Information Technology

Computer Software Company, 501-1000 employees

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Implementation Rating

NICE Nexidia Analytics 9.1

Based on 2 answers

It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

Salesforce 9.4

Based on 32 answers

Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

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Verified User

Employee in Marketing

Computer Software Company, 11-50 employees

View all 32 answers on this topic

Alternatives Considered

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

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Verified User

Analyst in Customer Service

Insurance Company, 1001-5000 employees

View all 39 answers on this topic

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.

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Verified User

General Manager in Corporate

Financial Services Company, 1-10 employees

View all 304 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Salesforce 9.1

Based on 10 answers

The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.

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Verified User

Professional in Professional Services

Higher Education Company, 1001-5000 employees

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Scalability

NICE Nexidia Analytics 9.1

Based on 1 answer

This is such a great product.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 1 answers on this topic

Salesforce 10.0

Based on 2 answers

I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

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Verified User

Consultant in Sales

Printing Company, 11-50 employees

View all 2 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Salesforce 9.3

Based on 8 answers

Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.

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Aononna Tazin

Customer Relationship Management Specialist

Green Light LtdInformation Technology & Services, 51-200 employees

View all 8 answers on this topic

Return on Investment

We believe we improved our customer service with our employees working with our customers and adapting to their styles.
We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

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Verified User

Director in Sales

Higher Education Company, 10,001+ employees

View all 39 answers on this topic

Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.

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Quentin Goin

Integration Engineer

Goin Solutions, Inc.Computer Software, 1-10 employees

View all 304 answers on this topic

Screenshots

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See All (3) Salesforce Screenshots

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

NICE Nexidia Analytics

Salesforce

Case management

Call center management

Help desk management

NICE Nexidia Analytics

Salesforce

Lead management

Email marketing

NICE Nexidia Analytics

Salesforce

Task management

Billing and invoicing management

Reporting

NICE Nexidia Analytics

Salesforce

Forecasting

Pipeline visualization

Customizable reports

NICE Nexidia Analytics

Salesforce

Custom fields

Custom objects

Scripting environment

API for custom integration

NICE Nexidia Analytics

Salesforce

Single sign-on capability

Role-based user permissions

NICE Nexidia Analytics

Salesforce

Social data

Social engagement

NICE Nexidia Analytics

Salesforce

Marketing automation

Compensation management

NICE Nexidia Analytics

Salesforce

Mobile access

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

NICE Nexidia Analytics

Salesforce

Likelihood to Recommend

NICE Nexidia Analytics

Salesforce