What users are saying about
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 57 reviews and ratings
SAP Analytics Cloud
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Top Rated
390 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 390 reviews and ratings
Feature Set Ratings
BI Standard Reporting
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.9
SAP Analytics Cloud
89%
SAP Analytics Cloud ranks higher in 3/3 features
SAP Analytics Cloud ranks higher in 3/3 features
Pixel Perfect reports
N/A
0 Ratings
8.7
87%
112 Ratings
Customizable dashboards
N/A
0 Ratings
9.2
92%
130 Ratings
Report Formatting Templates
N/A
0 Ratings
8.7
87%
124 Ratings
Ad-hoc Reporting
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.7
SAP Analytics Cloud
87%
SAP Analytics Cloud ranks higher in 4/4 features
SAP Analytics Cloud ranks higher in 4/4 features
Drill-down analysis
N/A
0 Ratings
8.6
86%
134 Ratings
Formatting capabilities
N/A
0 Ratings
8.7
87%
131 Ratings
Integration with R or other statistical packages
N/A
0 Ratings
8.5
85%
108 Ratings
Report sharing and collaboration
N/A
0 Ratings
9.0
90%
127 Ratings
Report Output and Scheduling
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.7
SAP Analytics Cloud
87%
SAP Analytics Cloud ranks higher in 4/4 features
SAP Analytics Cloud ranks higher in 4/4 features
Publish to Web
N/A
0 Ratings
8.8
88%
121 Ratings
Publish to PDF
N/A
0 Ratings
9.0
90%
124 Ratings
Report Versioning
N/A
0 Ratings
8.6
86%
110 Ratings
Report Delivery Scheduling
N/A
0 Ratings
8.6
86%
101 Ratings
Data Discovery and Visualization
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.8
SAP Analytics Cloud
88%
SAP Analytics Cloud ranks higher in 3/3 features
SAP Analytics Cloud ranks higher in 3/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)
N/A
0 Ratings
9.0
90%
134 Ratings
Location Analytics / Geographic Visualization
N/A
0 Ratings
8.7
87%
131 Ratings
Predictive Analytics
N/A
0 Ratings
8.7
87%
132 Ratings
Access Control and Security
NICE Nexidia Analytics
Feature Set Not Supported
N/A
9.0
SAP Analytics Cloud
90%
SAP Analytics Cloud ranks higher in 4/4 features
SAP Analytics Cloud ranks higher in 4/4 features
Multi-User Support (named login)
N/A
0 Ratings
9.1
91%
131 Ratings
Role-Based Security Model
N/A
0 Ratings
8.8
88%
131 Ratings
Multiple Access Permission Levels (Create, Read, Delete)
N/A
0 Ratings
9.0
90%
129 Ratings
Single Sign-On (SSO)
N/A
0 Ratings
9.0
90%
125 Ratings
Mobile Capabilities
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.4
SAP Analytics Cloud
84%
SAP Analytics Cloud ranks higher in 3/3 features
SAP Analytics Cloud ranks higher in 3/3 features
Responsive Design for Web Access
N/A
0 Ratings
8.7
87%
112 Ratings
Mobile Application
N/A
0 Ratings
8.3
83%
99 Ratings
Dashboard / Report / Visualization Interactivity on Mobile
N/A
0 Ratings
8.2
82%
108 Ratings
Budgeting, Planning, and Forecasting
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.9
SAP Analytics Cloud
89%
SAP Analytics Cloud ranks higher in 5/5 features
SAP Analytics Cloud ranks higher in 5/5 features
Long-term financial planning
N/A
0 Ratings
8.9
89%
122 Ratings
Financial budgeting
N/A
0 Ratings
8.7
87%
124 Ratings
Forecasting
N/A
0 Ratings
9.0
90%
127 Ratings
Scenario modeling
N/A
0 Ratings
8.7
87%
127 Ratings
Management reporting
N/A
0 Ratings
9.1
91%
135 Ratings
Consolidation and Close
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.7
SAP Analytics Cloud
87%
SAP Analytics Cloud ranks higher in 7/7 features
SAP Analytics Cloud ranks higher in 7/7 features
Financial data consolidation
N/A
0 Ratings
8.8
88%
95 Ratings
Journal entries and reports
N/A
0 Ratings
9.0
90%
93 Ratings
Multi-currency management
N/A
0 Ratings
8.5
85%
100 Ratings
Intercompany Eliminations
N/A
0 Ratings
8.6
86%
80 Ratings
Minority Ownership
N/A
0 Ratings
8.6
86%
74 Ratings
Local and consolidated reporting
N/A
0 Ratings
8.7
87%
102 Ratings
Detailed Audit Trails
N/A
0 Ratings
8.5
85%
95 Ratings
Financial Reporting and Compliance
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.7
SAP Analytics Cloud
87%
SAP Analytics Cloud ranks higher in 5/5 features
SAP Analytics Cloud ranks higher in 5/5 features
Financial Statement Reporting
N/A
0 Ratings
8.7
87%
111 Ratings
Management Reporting
N/A
0 Ratings
8.9
89%
129 Ratings
Excel-based Reporting
N/A
0 Ratings
8.9
89%
123 Ratings
Automated board and financial reporting
N/A
0 Ratings
8.5
85%
113 Ratings
XBRL support for regulatory filing
N/A
0 Ratings
8.5
85%
69 Ratings
Analytics and Reporting
NICE Nexidia Analytics
Feature Set Not Supported
N/A
9.1
SAP Analytics Cloud
91%
SAP Analytics Cloud ranks higher in 6/6 features
SAP Analytics Cloud ranks higher in 6/6 features
Personalized dashboards
N/A
0 Ratings
9.2
92%
147 Ratings
Color-coded scorecards
N/A
0 Ratings
9.2
92%
139 Ratings
KPIs
N/A
0 Ratings
9.1
91%
143 Ratings
Cost and profitability analysis
N/A
0 Ratings
8.9
89%
135 Ratings
Key Performance Indicator setting
N/A
0 Ratings
9.1
91%
138 Ratings
Benchmarking with external data
N/A
0 Ratings
8.7
87%
116 Ratings
Integration
NICE Nexidia Analytics
Feature Set Not Supported
N/A
8.8
SAP Analytics Cloud
88%
SAP Analytics Cloud ranks higher in 3/3 features
SAP Analytics Cloud ranks higher in 3/3 features
Flat file integration
N/A
0 Ratings
9.0
90%
137 Ratings
Excel data integration
N/A
0 Ratings
9.2
92%
137 Ratings
Direct links to 3rd-party data sources
N/A
0 Ratings
8.3
83%
128 Ratings
Attribute Ratings
- NICE Nexidia Analytics is rated higher in 4 areas: Likelihood to Recommend, Support Rating, In-Person Training, Implementation Rating
- SAP Analytics Cloud is rated higher in 1 area: Usability
Likelihood to Recommend
9.0
NICE Nexidia Analytics
90%
39 Ratings
8.8
SAP Analytics Cloud
88%
152 Ratings
Likelihood to Renew
9.1
NICE Nexidia Analytics
91%
3 Ratings
SAP Analytics Cloud
N/A
0 Ratings
Usability
8.2
NICE Nexidia Analytics
82%
2 Ratings
8.9
SAP Analytics Cloud
89%
73 Ratings
Availability
9.1
NICE Nexidia Analytics
91%
2 Ratings
SAP Analytics Cloud
N/A
0 Ratings
Performance
7.3
NICE Nexidia Analytics
73%
2 Ratings
SAP Analytics Cloud
N/A
0 Ratings
Support Rating
9.1
NICE Nexidia Analytics
91%
2 Ratings
8.7
SAP Analytics Cloud
87%
75 Ratings
In-Person Training
9.1
NICE Nexidia Analytics
91%
1 Rating
9.0
SAP Analytics Cloud
90%
1 Rating
Online Training
9.1
NICE Nexidia Analytics
91%
1 Rating
SAP Analytics Cloud
N/A
0 Ratings
Implementation Rating
9.1
NICE Nexidia Analytics
91%
2 Ratings
8.3
SAP Analytics Cloud
83%
2 Ratings
Product Scalability
9.1
NICE Nexidia Analytics
91%
1 Rating
SAP Analytics Cloud
N/A
0 Ratings
Likelihood to Recommend
NICE Nexidia Analytics
IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.

Verified User
Supervisor in Customer Service
Insurance Company, 1001-5000 employeesSAP Analytics Cloud
Our organization uses SAP Analytics Cloud mainly for predictive analysis and data visualization. We were able to drive business outcomes and improve decision-making with the use of the generated reports. It also provides real-time access to data and also the self-service data visualization feature enabled with ML allows us to take rapid decisions. This is a great platform for large-scale organizations but for small-scale organizations it might be an expensive solution.
Consultant
Experience CommerceMarketing & Advertising, 501-1000 employees
Pros
NICE Nexidia Analytics
- I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
- I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
- Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
- It is a very reliable tool in data updating and notifications which are in real-time meaning no time is wasted.
- Analysis assists in monetary budgeting and this goes in hand with the accounting department.
- Multi-currency exchange the organization is worldwide and this is well handled here to facilitate business with all other countries.
Quality Assurance Analyst
PfizerPharmaceuticals, 10,001+ employees
Cons
NICE Nexidia Analytics
- Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
- Usable reporting. Mattersight could do better with creating usable reports of individual performance.
- Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Customer Service Supervisor
EsuranceInsurance, 1001-5000 employees
SAP Analytics Cloud
- Sometimes the uploading of data requires a lot of time and [a] very fast internet connection which results in failure of data uploading.
- Little guidance in the form of reference/hints regarding what type of data to be uploaded should be provided on various sections of the software to make it more user-friendly for [the] layman.
- Data Modeling needs to be polished a little more. Data models often require complete reworking for minor changes such as changes in [the] format required.

Verified User
Consultant in Finance and Accounting
Accounting Company, 10,001+ employeesPricing Details
NICE Nexidia Analytics
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—NICE Nexidia Analytics Editions & Modules
—
Additional Pricing Details
—SAP Analytics Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$36 per month
SAP Analytics Cloud Editions & Modules
Edition
SAP Analytics Cloud for Business Intelligence | $36.001 |
---|---|
SAP Analytics Cloud for Planning | Contact sales |
- Per User/Per Month
- none
Additional Pricing Details
90-day free trial available.Likelihood to Renew
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
Customer Interaction Delivery Analyst
Allstate Financial Services, LLCFinancial Services, 10,001+ employees
SAP Analytics Cloud
No score
No answers yet
No answers on this topic
Usability
NICE Nexidia Analytics
NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy

Verified User
Analyst in Quality Assurance
Insurance Company, 5001-10,000 employeesSAP Analytics Cloud
SAP Analytics Cloud 8.9
Based on 73 answers
As mentioned earlier, the UI could be confusing and hard to get used to for many people in the initial stages. We had to keep many training sessions and tutorials for our employees so that they could get used to the platform. Although once we are past this hurdle it is one of the best platforms on the market and provides a wide range of features to work with
Operations Associate
FynTune SolutionsComputer Software, 501-1000 employees
Reliability and Availability
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
No score
No answers yet
No answers on this topic
Performance
NICE Nexidia Analytics
NICE Nexidia Analytics 7.3
Based on 2 answers
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
No score
No answers yet
No answers on this topic
Support Rating
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
SAP Analytics Cloud 8.7
Based on 75 answers
I haven’t interacted with SAP support since our in-house support team [reaches] out to them when there is an issue. However, I am pretty sure they must be highly responsive and knowledgeable since we have never lasted with an issue for more than an hour ever since I joined Movement Bank.

Verified User
Consultant in Finance and Accounting
Banking Company, 11-50 employeesIn-Person Training
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
SAP Analytics Cloud 9.0
Based on 1 answer
Good videos and reference material available in SAP Portal.
Senior BI Architect
VirtusaBanking, 10,001+ employees
Online Training
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
No score
No answers yet
No answers on this topic
Implementation Rating
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 2 answers
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
SAP Analytics Cloud 8.3
Based on 2 answers
SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
Copilot
SWITCH - Business TransformationInformation Technology & Services, 1-10 employees
Alternatives Considered
NICE Nexidia Analytics
The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

Verified User
Analyst in Customer Service
Insurance Company, 1001-5000 employeesSAP Analytics Cloud
Very flexible and easy features on SAP Analytics Cloud and the capabilities that the solution has for effective data management is amazing. SAP Analytics Cloud data integration functions are more functional and powerful for the quick and stable data import of multiple large data from other applications through its cloud services.
Project Manager
Equifax MexicoInformation Technology & Services, 51-200 employees
Scalability
NICE Nexidia Analytics
NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Quality Assurance Analyst and Trainer
TriWest Healthcare AllianceConsumer Services, 1001-5000 employees
SAP Analytics Cloud
No score
No answers yet
No answers on this topic
Return on Investment
NICE Nexidia Analytics
- We believe we improved our customer service with our employees working with our customers and adapting to their styles.
- We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
- We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

Verified User
Director in Sales
Higher Education Company, 10,001+ employeesSAP Analytics Cloud
- We have been able to empower our team with all cloud analytics capabilities that enable them to analyze data without incurring extra costs for hiring data scientists.
- We have been able to make future cost planning such as loan borrowing by incorporating financial planning tools.
- Additionally, data consolidation in one platform is cost-effective compared to holding data in multiple clouds and on-premises applications.
Director of Internal Audit
Sprouts Farmers MarketRetail, 10,001+ employees