NICE Nexidia Analytics vs SAP Analytics Cloud

Likelihood to Recommend

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.

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Verified User

Supervisor in Customer Service

Insurance Company, 1001-5000 employees

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SAP Analytics Cloud is great for collaborative planning. It allows users to work together on plans, discuss specific adjustments, and to create planning processes for other users to follow. Its BI capabilities also make it stand out among the competition, and it's possible to create a very customized, user-friendly planning experience.

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Verified User

Consultant in Information Technology

Information Technology & Services Company, 11-50 employees

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Feature Rating Comparison

NICE Nexidia Analytics

SAP Analytics Cloud

Pixel Perfect reports

Customizable dashboards

Report Formatting Templates

NICE Nexidia Analytics

SAP Analytics Cloud

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

NICE Nexidia Analytics

SAP Analytics Cloud

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

NICE Nexidia Analytics

SAP Analytics Cloud

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

Predictive Analytics

NICE Nexidia Analytics

SAP Analytics Cloud

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

Single Sign-On (SSO)

NICE Nexidia Analytics

SAP Analytics Cloud

Responsive Design for Web Access

Dedicated iOS Application

Dedicated Android Application

Dashboard / Report / Visualization Interactivity on Mobile

NICE Nexidia Analytics

SAP Analytics Cloud

Long-term financial planning

Financial budgeting

Forecasting

Scenario modeling

Management reporting

NICE Nexidia Analytics

SAP Analytics Cloud

Financial data consolidation

Journal entries and reports

Multi-currency management

Intercompany Eliminations

Minority Ownership

Local and consolidated reporting

Detailed Audit Trails

NICE Nexidia Analytics

SAP Analytics Cloud

Financial Statement Reporting

Management Reporting

Excel-based Reporting

Automated board and financial reporting

XBRL support for regulatory filing

NICE Nexidia Analytics

SAP Analytics Cloud

Personalized dashboards

Color-coded scorecards

KPIs

Cost and profitability analysis

Key Performance Indicator setting

Benchmarking with external data

NICE Nexidia Analytics

SAP Analytics Cloud

Flat file integration

Excel data integration

Direct links to 3rd-party data sources

Pros

I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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Functional desing. Easy to learn and develop
Live connectivity to SAP sources so the data is not needed to be in the cloud (important for some business for data privacity)
SAC is working in different functionalities
SAC is growing in a scheduled way so you can know which roadmap will be the following months
Easy SSO with SAP sources

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Andreu Piqueras

BI Consultant

SDG GroupInformation Technology and Services, 501-1000 employees

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Cons

Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
Usable reporting. Mattersight could do better with creating usable reports of individual performance.
Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.

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Jordan Lenaburg

Customer Service Supervisor

EsuranceInsurance, 1001-5000 employees

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Performance: in some scenarios, the tool has big troubles in its performance when the volume of data is quite big (mainly with tables and filters).
Maturity: as it is a quite new tool, it is not mature enough to satisfy some business necessities. Also, the tool has some bugs which should be basic for a reporting tool.
Mobility: I believe mobile apps for SAP Analytics Cloud should be improved (both for Android and iOs devices). They are not as good as the web version. Moreover, stories for mobile devices have to be created in a particular template, which can be annoying in some cases.

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Alex Gutierrez

BI Consultant

SDG GroupInformation Technology and Services, 501-1000 employees

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Likelihood to Renew

NICE Nexidia Analytics 9.1

Based on 3 answers

Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business

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WaDee'ah Crowder

Customer Interaction Delivery Analyst

Allstate Financial Services, LLCFinancial Services, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

NICE Nexidia Analytics 8.2

Based on 2 answers

Overall, navigating in the system is easy

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Verified User

Analyst in Quality Assurance

Insurance Company, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

NICE Nexidia Analytics 9.1

Based on 1 answer

We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Performance

NICE Nexidia Analytics 7.3

Based on 1 answer

The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

NICE Nexidia Analytics 9.1

Based on 1 answer

Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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SAP Analytics Cloud 9.0

Based on 1 answer

SAC support allows you to ensure that your company has the specialized support during and after implementation, which means that your company will not stop its operations due to the operation of the system, since, in case of doubts or problems with the system , the team of experts will solve them in the shortest possible time.

Continuous support is very important, since it allows to obtain the maximum performance of the solution and to obtain a balance between the functionality, the performance of the tool and an efficient support service.

SAP has a specialized team dedicated exclusively to providing advice to support staff and end users, solving technical and operational problems and providing support in the additional requirements is an added value for your business that gives way to continuous improvement and maximum use of the system.

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Enrique Espindola Barajas

Consultor de SAP Basis

TAG Consulting Technology Applied GroupInformation Technology and Services, 11-50 employees

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In-Person Training

NICE Nexidia Analytics 9.1

Based on 1 answer

This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Online Training

NICE Nexidia Analytics 9.1

Based on 1 answer

I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

NICE Nexidia Analytics 9.1

Based on 1 answer

It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

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Verified User

Analyst in Customer Service

Insurance Company, 1001-5000 employees

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This tool does not match up to its competitors like microstrategy and Tableau when it comes to data visualization. It takes more time and effort creating dashboards and building schema objects in this tool. It is not as easy to learn as other competitive tools. Implementation is also not as smooth as other data visualization tools and platforms available on the market. Creating ad-hoc reports is not as quick and easy compared to its competitors.

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Verified User

Manager in Information Technology

Higher Education Company, 1001-5000 employees

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Scalability

NICE Nexidia Analytics 9.1

Based on 1 answer

This is such a great product.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

We believe we improved our customer service with our employees working with our customers and adapting to their styles.
We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

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Verified User

Director in Sales

Higher Education Company, 10,001+ employees

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Multiple SAP sources can be connected into one software.
No lag time with data or analytics. Crucial for our real estate market which is always changing.
The only negative ROI would be the training and steep learning curve we had to invest in this.

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Verified User

Employee in Human Resources

Real Estate Company, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

NICE Nexidia Analytics Editions & Modules

—

Additional Pricing Details

Calculate the Impact of Mattersight Behavioral Analytics on Your Contact Center: https://www.mattersight.com/resources/benefit-calculator/

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SAP Analytics Cloud Editions & Modules

Edition

Business	$21¹
Enterprise	Custom²

per user, per seat
Unlimited users

Additional Pricing Details

—

Rating Summary

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud

NICE Nexidia Analytics

SAP Analytics Cloud