NICE Nexidia Analytics vs SAP Analytics Cloud

What users are saying about

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Score 9.1 out of 10

Based on 57 reviews and ratings

Score 8.7 out of 10

Based on 390 reviews and ratings

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Feature Set Ratings

BI Standard Reporting

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.9

SAP Analytics Cloud

89%

SAP Analytics Cloud ranks higher in 3/3 features

Pixel Perfect reports

N/A

0 Ratings

8.7

87%

112 Ratings

Customizable dashboards

N/A

0 Ratings

9.2

92%

130 Ratings

Report Formatting Templates

N/A

0 Ratings

8.7

87%

124 Ratings

Ad-hoc Reporting

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.7

SAP Analytics Cloud

87%

SAP Analytics Cloud ranks higher in 4/4 features

Drill-down analysis

N/A

0 Ratings

8.6

86%

134 Ratings

Formatting capabilities

N/A

0 Ratings

8.7

87%

131 Ratings

Integration with R or other statistical packages

N/A

0 Ratings

8.5

85%

108 Ratings

Report sharing and collaboration

N/A

0 Ratings

9.0

90%

127 Ratings

Report Output and Scheduling

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.7

SAP Analytics Cloud

87%

SAP Analytics Cloud ranks higher in 4/4 features

Publish to Web

N/A

0 Ratings

8.8

88%

121 Ratings

Publish to PDF

N/A

0 Ratings

9.0

90%

124 Ratings

Report Versioning

N/A

0 Ratings

8.6

86%

110 Ratings

Report Delivery Scheduling

N/A

0 Ratings

8.6

86%

101 Ratings

Data Discovery and Visualization

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.8

SAP Analytics Cloud

88%

SAP Analytics Cloud ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A

0 Ratings

9.0

90%

134 Ratings

Location Analytics / Geographic Visualization

N/A

0 Ratings

8.7

87%

131 Ratings

Predictive Analytics

N/A

0 Ratings

8.7

87%

132 Ratings

Access Control and Security

NICE Nexidia Analytics

Feature Set Not Supported

N/A

9.0

SAP Analytics Cloud

90%

SAP Analytics Cloud ranks higher in 4/4 features

Multi-User Support (named login)

N/A

0 Ratings

9.1

91%

131 Ratings

Role-Based Security Model

N/A

0 Ratings

8.8

88%

131 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A

0 Ratings

9.0

90%

129 Ratings

Single Sign-On (SSO)

N/A

0 Ratings

9.0

90%

125 Ratings

Mobile Capabilities

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.4

SAP Analytics Cloud

84%

SAP Analytics Cloud ranks higher in 3/3 features

Responsive Design for Web Access

N/A

0 Ratings

8.7

87%

112 Ratings

Mobile Application

N/A

0 Ratings

8.3

83%

99 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

N/A

0 Ratings

8.2

82%

108 Ratings

Budgeting, Planning, and Forecasting

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.9

SAP Analytics Cloud

89%

SAP Analytics Cloud ranks higher in 5/5 features

Long-term financial planning

N/A

0 Ratings

8.9

89%

122 Ratings

Financial budgeting

N/A

0 Ratings

8.7

87%

124 Ratings

Forecasting

N/A

0 Ratings

9.0

90%

127 Ratings

Scenario modeling

N/A

0 Ratings

8.7

87%

127 Ratings

Management reporting

N/A

0 Ratings

9.1

91%

135 Ratings

Consolidation and Close

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.7

SAP Analytics Cloud

87%

SAP Analytics Cloud ranks higher in 7/7 features

Financial data consolidation

N/A

0 Ratings

8.8

88%

95 Ratings

Journal entries and reports

N/A

0 Ratings

9.0

90%

93 Ratings

Multi-currency management

N/A

0 Ratings

8.5

85%

100 Ratings

Intercompany Eliminations

N/A

0 Ratings

8.6

86%

80 Ratings

Minority Ownership

N/A

0 Ratings

8.6

86%

74 Ratings

Local and consolidated reporting

N/A

0 Ratings

8.7

87%

102 Ratings

Detailed Audit Trails

N/A

0 Ratings

8.5

85%

95 Ratings

Financial Reporting and Compliance

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.7

SAP Analytics Cloud

87%

SAP Analytics Cloud ranks higher in 5/5 features

Financial Statement Reporting

N/A

0 Ratings

8.7

87%

111 Ratings

Management Reporting

N/A

0 Ratings

8.9

89%

129 Ratings

Excel-based Reporting

N/A

0 Ratings

8.9

89%

123 Ratings

Automated board and financial reporting

N/A

0 Ratings

8.5

85%

113 Ratings

XBRL support for regulatory filing

N/A

0 Ratings

8.5

85%

69 Ratings

Analytics and Reporting

NICE Nexidia Analytics

Feature Set Not Supported

N/A

9.1

SAP Analytics Cloud

91%

SAP Analytics Cloud ranks higher in 6/6 features

Personalized dashboards

N/A

0 Ratings

9.2

92%

147 Ratings

Color-coded scorecards

N/A

0 Ratings

9.2

92%

139 Ratings

KPIs

N/A

0 Ratings

9.1

91%

143 Ratings

Cost and profitability analysis

N/A

0 Ratings

8.9

89%

135 Ratings

Key Performance Indicator setting

N/A

0 Ratings

9.1

91%

138 Ratings

Benchmarking with external data

N/A

0 Ratings

8.7

87%

116 Ratings

Integration

NICE Nexidia Analytics

Feature Set Not Supported

N/A

8.8

SAP Analytics Cloud

88%

SAP Analytics Cloud ranks higher in 3/3 features

Flat file integration

N/A

0 Ratings

9.0

90%

137 Ratings

Excel data integration

N/A

0 Ratings

9.2

92%

137 Ratings

Direct links to 3rd-party data sources

N/A

0 Ratings

8.3

83%

128 Ratings

Attribute Ratings

NICE Nexidia Analytics is rated higher in 4 areas: Likelihood to Recommend, Support Rating, In-Person Training, Implementation Rating
SAP Analytics Cloud is rated higher in 1 area: Usability

NICE Nexidia Analytics

90%

39 Ratings

8.8

SAP Analytics Cloud

88%

152 Ratings

NICE Nexidia Analytics

91%

3 Ratings

SAP Analytics Cloud

N/A

0 Ratings

NICE Nexidia Analytics

82%

2 Ratings

8.9

SAP Analytics Cloud

89%

73 Ratings

NICE Nexidia Analytics

91%

2 Ratings

SAP Analytics Cloud

N/A

0 Ratings

NICE Nexidia Analytics

73%

2 Ratings

SAP Analytics Cloud

N/A

0 Ratings

NICE Nexidia Analytics

91%

2 Ratings

8.7

SAP Analytics Cloud

87%

75 Ratings

NICE Nexidia Analytics

91%

1 Rating

9.0

SAP Analytics Cloud

90%

1 Rating

NICE Nexidia Analytics

91%

1 Rating

SAP Analytics Cloud

N/A

0 Ratings

NICE Nexidia Analytics

91%

2 Ratings

8.3

SAP Analytics Cloud

83%

2 Ratings

NICE Nexidia Analytics

91%

1 Rating

SAP Analytics Cloud

N/A

0 Ratings

Pros

I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 39 answers on this topic

It is a very reliable tool in data updating and notifications which are in real-time meaning no time is wasted.
Analysis assists in monetary budgeting and this goes in hand with the accounting department.
Multi-currency exchange the organization is worldwide and this is well handled here to facilitate business with all other countries.

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Samantha Lyn

Quality Assurance Analyst

PfizerPharmaceuticals, 10,001+ employees

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Cons

Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
Usable reporting. Mattersight could do better with creating usable reports of individual performance.
Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.

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Jordan Lenaburg

Customer Service Supervisor

EsuranceInsurance, 1001-5000 employees

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Sometimes the uploading of data requires a lot of time and [a] very fast internet connection which results in failure of data uploading.
Little guidance in the form of reference/hints regarding what type of data to be uploaded should be provided on various sections of the software to make it more user-friendly for [the] layman.
Data Modeling needs to be polished a little more. Data models often require complete reworking for minor changes such as changes in [the] format required.

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Verified User

Consultant in Finance and Accounting

Accounting Company, 10,001+ employees

View all 152 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

—

NICE Nexidia Analytics Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$36 per month

SAP Analytics Cloud Editions & Modules

Edition

SAP Analytics Cloud for Business Intelligence	$36.00¹
SAP Analytics Cloud for Planning	Contact sales

Per User/Per Month
none

Additional Pricing Details

90-day free trial available.

Likelihood to Renew

NICE Nexidia Analytics 9.1

Based on 3 answers

Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business

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WaDee'ah Crowder

Customer Interaction Delivery Analyst

Allstate Financial Services, LLCFinancial Services, 10,001+ employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Usability

NICE Nexidia Analytics 8.2

Based on 2 answers

Overall, navigating in the system is easy

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Verified User

Analyst in Quality Assurance

Insurance Company, 5001-10,000 employees

View all 2 answers on this topic

SAP Analytics Cloud 8.9

Based on 73 answers

As mentioned earlier, the UI could be confusing and hard to get used to for many people in the initial stages. We had to keep many training sessions and tutorials for our employees so that they could get used to the platform. Although once we are past this hurdle it is one of the best platforms on the market and provides a wide range of features to work with

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Manish Doddamane

Operations Associate

FynTune SolutionsComputer Software, 501-1000 employees

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Reliability and Availability

NICE Nexidia Analytics 9.1

Based on 2 answers

We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Performance

NICE Nexidia Analytics 7.3

Based on 2 answers

The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

NICE Nexidia Analytics 9.1

Based on 2 answers

Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

SAP Analytics Cloud 8.7

Based on 75 answers

I haven’t interacted with SAP support since our in-house support team [reaches] out to them when there is an issue. However, I am pretty sure they must be highly responsive and knowledgeable since we have never lasted with an issue for more than an hour ever since I joined Movement Bank.

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Verified User

Consultant in Finance and Accounting

Banking Company, 11-50 employees

View all 75 answers on this topic

In-Person Training

NICE Nexidia Analytics 9.1

Based on 1 answer

This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 1 answers on this topic

SAP Analytics Cloud 9.0

Based on 1 answer

Good videos and reference material available in SAP Portal.

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Dharmesh Shah

Senior BI Architect

VirtusaBanking, 10,001+ employees

View all 1 answers on this topic

Online Training

NICE Nexidia Analytics 9.1

Based on 1 answer

I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

NICE Nexidia Analytics 9.1

Based on 2 answers

It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 2 answers on this topic

SAP Analytics Cloud 8.3

Based on 2 answers

SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights

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Pablo Ugalde Otero

Copilot

SWITCH - Business TransformationInformation Technology & Services, 1-10 employees

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Alternatives Considered

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.

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Verified User

Analyst in Customer Service

Insurance Company, 1001-5000 employees

View all 39 answers on this topic

Very flexible and easy features on SAP Analytics Cloud and the capabilities that the solution has for effective data management is amazing. SAP Analytics Cloud data integration functions are more functional and powerful for the quick and stable data import of multiple large data from other applications through its cloud services.

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Jackline Meagan

Project Manager

Equifax MexicoInformation Technology & Services, 51-200 employees

View all 152 answers on this topic

Scalability

NICE Nexidia Analytics 9.1

Based on 1 answer

This is such a great product.

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Cassandra Fulcher

Quality Assurance Analyst and Trainer

TriWest Healthcare AllianceConsumer Services, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

We believe we improved our customer service with our employees working with our customers and adapting to their styles.
We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.

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Verified User

Director in Sales

Higher Education Company, 10,001+ employees

View all 39 answers on this topic

We have been able to empower our team with all cloud analytics capabilities that enable them to analyze data without incurring extra costs for hiring data scientists.
We have been able to make future cost planning such as loan borrowing by incorporating financial planning tools.
Additionally, data consolidation in one platform is cost-effective compared to holding data in multiple clouds and on-premises applications.

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Andrew Spisak

Director of Internal Audit

Sprouts Farmers MarketRetail, 10,001+ employees

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