What users are saying about
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Top Rated
390 Ratings
57 Ratings
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Score 9.1 out of 100

SAP Analytics Cloud

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Top Rated
390 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    BI Standard Reporting

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.9

    SAP Analytics Cloud

    89%
    SAP Analytics Cloud ranks higher in 3/3 features

    Pixel Perfect reports

    N/A
    0 Ratings
    8.7
    87%
    112 Ratings

    Customizable dashboards

    N/A
    0 Ratings
    9.2
    92%
    130 Ratings

    Report Formatting Templates

    N/A
    0 Ratings
    8.7
    87%
    124 Ratings

    Ad-hoc Reporting

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.7

    SAP Analytics Cloud

    87%
    SAP Analytics Cloud ranks higher in 4/4 features

    Drill-down analysis

    N/A
    0 Ratings
    8.6
    86%
    134 Ratings

    Formatting capabilities

    N/A
    0 Ratings
    8.7
    87%
    131 Ratings

    Integration with R or other statistical packages

    N/A
    0 Ratings
    8.5
    85%
    108 Ratings

    Report sharing and collaboration

    N/A
    0 Ratings
    9.0
    90%
    127 Ratings

    Report Output and Scheduling

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.7

    SAP Analytics Cloud

    87%
    SAP Analytics Cloud ranks higher in 4/4 features

    Publish to Web

    N/A
    0 Ratings
    8.8
    88%
    121 Ratings

    Publish to PDF

    N/A
    0 Ratings
    9.0
    90%
    124 Ratings

    Report Versioning

    N/A
    0 Ratings
    8.6
    86%
    110 Ratings

    Report Delivery Scheduling

    N/A
    0 Ratings
    8.6
    86%
    101 Ratings

    Data Discovery and Visualization

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.8

    SAP Analytics Cloud

    88%
    SAP Analytics Cloud ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    N/A
    0 Ratings
    9.0
    90%
    134 Ratings

    Location Analytics / Geographic Visualization

    N/A
    0 Ratings
    8.7
    87%
    131 Ratings

    Predictive Analytics

    N/A
    0 Ratings
    8.7
    87%
    132 Ratings

    Access Control and Security

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    9.0

    SAP Analytics Cloud

    90%
    SAP Analytics Cloud ranks higher in 4/4 features

    Multi-User Support (named login)

    N/A
    0 Ratings
    9.1
    91%
    131 Ratings

    Role-Based Security Model

    N/A
    0 Ratings
    8.8
    88%
    131 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    N/A
    0 Ratings
    9.0
    90%
    129 Ratings

    Single Sign-On (SSO)

    N/A
    0 Ratings
    9.0
    90%
    125 Ratings

    Mobile Capabilities

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.4

    SAP Analytics Cloud

    84%
    SAP Analytics Cloud ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    8.7
    87%
    112 Ratings

    Mobile Application

    N/A
    0 Ratings
    8.3
    83%
    99 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    8.2
    82%
    108 Ratings

    Budgeting, Planning, and Forecasting

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.9

    SAP Analytics Cloud

    89%
    SAP Analytics Cloud ranks higher in 5/5 features

    Long-term financial planning

    N/A
    0 Ratings
    8.9
    89%
    122 Ratings

    Financial budgeting

    N/A
    0 Ratings
    8.7
    87%
    124 Ratings

    Forecasting

    N/A
    0 Ratings
    9.0
    90%
    127 Ratings

    Scenario modeling

    N/A
    0 Ratings
    8.7
    87%
    127 Ratings

    Management reporting

    N/A
    0 Ratings
    9.1
    91%
    135 Ratings

    Consolidation and Close

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.7

    SAP Analytics Cloud

    87%
    SAP Analytics Cloud ranks higher in 7/7 features

    Financial data consolidation

    N/A
    0 Ratings
    8.8
    88%
    95 Ratings

    Journal entries and reports

    N/A
    0 Ratings
    9.0
    90%
    93 Ratings

    Multi-currency management

    N/A
    0 Ratings
    8.5
    85%
    100 Ratings

    Intercompany Eliminations

    N/A
    0 Ratings
    8.6
    86%
    80 Ratings

    Minority Ownership

    N/A
    0 Ratings
    8.6
    86%
    74 Ratings

    Local and consolidated reporting

    N/A
    0 Ratings
    8.7
    87%
    102 Ratings

    Detailed Audit Trails

    N/A
    0 Ratings
    8.5
    85%
    95 Ratings

    Financial Reporting and Compliance

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.7

    SAP Analytics Cloud

    87%
    SAP Analytics Cloud ranks higher in 5/5 features

    Financial Statement Reporting

    N/A
    0 Ratings
    8.7
    87%
    111 Ratings

    Management Reporting

    N/A
    0 Ratings
    8.9
    89%
    129 Ratings

    Excel-based Reporting

    N/A
    0 Ratings
    8.9
    89%
    123 Ratings

    Automated board and financial reporting

    N/A
    0 Ratings
    8.5
    85%
    113 Ratings

    XBRL support for regulatory filing

    N/A
    0 Ratings
    8.5
    85%
    69 Ratings

    Analytics and Reporting

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    9.1

    SAP Analytics Cloud

    91%
    SAP Analytics Cloud ranks higher in 6/6 features

    Personalized dashboards

    N/A
    0 Ratings
    9.2
    92%
    147 Ratings

    Color-coded scorecards

    N/A
    0 Ratings
    9.2
    92%
    139 Ratings

    KPIs

    N/A
    0 Ratings
    9.1
    91%
    143 Ratings

    Cost and profitability analysis

    N/A
    0 Ratings
    8.9
    89%
    135 Ratings

    Key Performance Indicator setting

    N/A
    0 Ratings
    9.1
    91%
    138 Ratings

    Benchmarking with external data

    N/A
    0 Ratings
    8.7
    87%
    116 Ratings

    Integration

    NICE Nexidia Analytics

    Feature Set Not Supported
    N/A
    8.8

    SAP Analytics Cloud

    88%
    SAP Analytics Cloud ranks higher in 3/3 features

    Flat file integration

    N/A
    0 Ratings
    9.0
    90%
    137 Ratings

    Excel data integration

    N/A
    0 Ratings
    9.2
    92%
    137 Ratings

    Direct links to 3rd-party data sources

    N/A
    0 Ratings
    8.3
    83%
    128 Ratings

    Attribute Ratings

    • NICE Nexidia Analytics is rated higher in 4 areas: Likelihood to Recommend, Support Rating, In-Person Training, Implementation Rating
    • SAP Analytics Cloud is rated higher in 1 area: Usability

    Likelihood to Recommend

    9.0

    NICE Nexidia Analytics

    90%
    39 Ratings
    8.8

    SAP Analytics Cloud

    88%
    152 Ratings

    Likelihood to Renew

    9.1

    NICE Nexidia Analytics

    91%
    3 Ratings

    SAP Analytics Cloud

    N/A
    0 Ratings

    Usability

    8.2

    NICE Nexidia Analytics

    82%
    2 Ratings
    8.9

    SAP Analytics Cloud

    89%
    73 Ratings

    Availability

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings

    SAP Analytics Cloud

    N/A
    0 Ratings

    Performance

    7.3

    NICE Nexidia Analytics

    73%
    2 Ratings

    SAP Analytics Cloud

    N/A
    0 Ratings

    Support Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    8.7

    SAP Analytics Cloud

    87%
    75 Ratings

    In-Person Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating
    9.0

    SAP Analytics Cloud

    90%
    1 Rating

    Online Training

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    SAP Analytics Cloud

    N/A
    0 Ratings

    Implementation Rating

    9.1

    NICE Nexidia Analytics

    91%
    2 Ratings
    8.3

    SAP Analytics Cloud

    83%
    2 Ratings

    Product Scalability

    9.1

    NICE Nexidia Analytics

    91%
    1 Rating

    SAP Analytics Cloud

    N/A
    0 Ratings

    Likelihood to Recommend

    NICE Nexidia Analytics

    IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
    Anonymous | TrustRadius Reviewer

    SAP Analytics Cloud

    Our organization uses SAP Analytics Cloud mainly for predictive analysis and data visualization. We were able to drive business outcomes and improve decision-making with the use of the generated reports. It also provides real-time access to data and also the self-service data visualization feature enabled with ML allows us to take rapid decisions. This is a great platform for large-scale organizations but for small-scale organizations it might be an expensive solution.
    Gauri Hiremath | TrustRadius Reviewer

    Pros

    NICE Nexidia Analytics

    • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
    • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
    • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    • It is a very reliable tool in data updating and notifications which are in real-time meaning no time is wasted.
    • Analysis assists in monetary budgeting and this goes in hand with the accounting department.
    • Multi-currency exchange the organization is worldwide and this is well handled here to facilitate business with all other countries.
    Samantha Lyn | TrustRadius Reviewer

    Cons

    NICE Nexidia Analytics

    • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
    • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
    • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
    Jordan Lenaburg | TrustRadius Reviewer

    SAP Analytics Cloud

    • Sometimes the uploading of data requires a lot of time and [a] very fast internet connection which results in failure of data uploading.
    • Little guidance in the form of reference/hints regarding what type of data to be uploaded should be provided on various sections of the software to make it more user-friendly for [the] layman.
    • Data Modeling needs to be polished a little more. Data models often require complete reworking for minor changes such as changes in [the] format required.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    NICE Nexidia Analytics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    NICE Nexidia Analytics Editions & Modules

    Additional Pricing Details

    SAP Analytics Cloud

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $36 per month

    SAP Analytics Cloud Editions & Modules

    Edition
    SAP Analytics Cloud for Business Intelligence$36.001
    SAP Analytics Cloud for PlanningContact sales
    1. Per User/Per Month
    2. none
    Additional Pricing Details
    90-day free trial available.

    Likelihood to Renew

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 3 answers
    Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
    WaDee'ah Crowder | TrustRadius Reviewer

    SAP Analytics Cloud

    No score
    No answers yet
    No answers on this topic

    Usability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 8.2
    Based on 2 answers
    Overall, navigating in the system is easy
    Anonymous | TrustRadius Reviewer

    SAP Analytics Cloud

    SAP Analytics Cloud 8.9
    Based on 73 answers
    As mentioned earlier, the UI could be confusing and hard to get used to for many people in the initial stages. We had to keep many training sessions and tutorials for our employees so that they could get used to the platform. Although once we are past this hurdle it is one of the best platforms on the market and provides a wide range of features to work with
    Manish Doddamane | TrustRadius Reviewer

    Reliability and Availability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    No score
    No answers yet
    No answers on this topic

    Performance

    NICE Nexidia Analytics

    NICE Nexidia Analytics 7.3
    Based on 2 answers
    The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    No score
    No answers yet
    No answers on this topic

    Support Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    SAP Analytics Cloud 8.7
    Based on 75 answers
    I haven’t interacted with SAP support since our in-house support team [reaches] out to them when there is an issue. However, I am pretty sure they must be highly responsive and knowledgeable since we have never lasted with an issue for more than an hour ever since I joined Movement Bank.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    SAP Analytics Cloud 9.0
    Based on 1 answer
    Good videos and reference material available in SAP Portal.
    Dharmesh Shah | TrustRadius Reviewer

    Online Training

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 2 answers
    It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    SAP Analytics Cloud 8.3
    Based on 2 answers
    SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
    Pablo Ugalde Otero | TrustRadius Reviewer

    Alternatives Considered

    NICE Nexidia Analytics

    The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
    Anonymous | TrustRadius Reviewer

    SAP Analytics Cloud

    Very flexible and easy features on SAP Analytics Cloud and the capabilities that the solution has for effective data management is amazing. SAP Analytics Cloud data integration functions are more functional and powerful for the quick and stable data import of multiple large data from other applications through its cloud services.
    Jackline Meagan | TrustRadius Reviewer

    Scalability

    NICE Nexidia Analytics

    NICE Nexidia Analytics 9.1
    Based on 1 answer
    This is such a great product.
    Cassandra Fulcher | TrustRadius Reviewer

    SAP Analytics Cloud

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    NICE Nexidia Analytics

    • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
    • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
    • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
    Anonymous | TrustRadius Reviewer

    SAP Analytics Cloud

    • We have been able to empower our team with all cloud analytics capabilities that enable them to analyze data without incurring extra costs for hiring data scientists.
    • We have been able to make future cost planning such as loan borrowing by incorporating financial planning tools.
    • Additionally, data consolidation in one platform is cost-effective compared to holding data in multiple clouds and on-premises applications.
    Andrew Spisak | TrustRadius Reviewer

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