What users are saying about
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Top Rated
222 Ratings
51 Ratings
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Score 7 out of 100

SAP Analytics Cloud

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Top Rated
222 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

SAP Analytics Cloud

SAP Analytics Cloud is great for collaborative planning. It allows users to work together on plans, discuss specific adjustments, and to create planning processes for other users to follow. Its BI capabilities also make it stand out among the competition, and it's possible to create a very customized, user-friendly planning experience.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

NICE Nexidia Analytics
SAP Analytics Cloud
7.8
Pixel Perfect reports
NICE Nexidia Analytics
SAP Analytics Cloud
7.6
Customizable dashboards
NICE Nexidia Analytics
SAP Analytics Cloud
8.2
Report Formatting Templates
NICE Nexidia Analytics
SAP Analytics Cloud
7.5

Ad-hoc Reporting

NICE Nexidia Analytics
SAP Analytics Cloud
8.0
Drill-down analysis
NICE Nexidia Analytics
SAP Analytics Cloud
8.4
Formatting capabilities
NICE Nexidia Analytics
SAP Analytics Cloud
8.0
Integration with R or other statistical packages
NICE Nexidia Analytics
SAP Analytics Cloud
7.5
Report sharing and collaboration
NICE Nexidia Analytics
SAP Analytics Cloud
8.3

Report Output and Scheduling

NICE Nexidia Analytics
SAP Analytics Cloud
7.7
Publish to Web
NICE Nexidia Analytics
SAP Analytics Cloud
8.1
Publish to PDF
NICE Nexidia Analytics
SAP Analytics Cloud
7.8
Report Versioning
NICE Nexidia Analytics
SAP Analytics Cloud
7.2
Report Delivery Scheduling
NICE Nexidia Analytics
SAP Analytics Cloud
7.5

Data Discovery and Visualization

NICE Nexidia Analytics
SAP Analytics Cloud
7.9
Pre-built visualization formats (heatmaps, scatter plots etc.)
NICE Nexidia Analytics
SAP Analytics Cloud
8.1
Location Analytics / Geographic Visualization
NICE Nexidia Analytics
SAP Analytics Cloud
7.9
Predictive Analytics
NICE Nexidia Analytics
SAP Analytics Cloud
7.6

Access Control and Security

NICE Nexidia Analytics
SAP Analytics Cloud
8.0
Multi-User Support (named login)
NICE Nexidia Analytics
SAP Analytics Cloud
8.2
Role-Based Security Model
NICE Nexidia Analytics
SAP Analytics Cloud
7.7
Multiple Access Permission Levels (Create, Read, Delete)
NICE Nexidia Analytics
SAP Analytics Cloud
7.8
Single Sign-On (SSO)
NICE Nexidia Analytics
SAP Analytics Cloud
8.2

Mobile Capabilities

NICE Nexidia Analytics
SAP Analytics Cloud
7.5
Responsive Design for Web Access
NICE Nexidia Analytics
SAP Analytics Cloud
7.8
Dedicated iOS Application
NICE Nexidia Analytics
SAP Analytics Cloud
7.7
Dedicated Android Application
NICE Nexidia Analytics
SAP Analytics Cloud
6.8
Dashboard / Report / Visualization Interactivity on Mobile
NICE Nexidia Analytics
SAP Analytics Cloud
7.8

Budgeting, Planning, and Forecasting

NICE Nexidia Analytics
SAP Analytics Cloud
7.7
Long-term financial planning
NICE Nexidia Analytics
SAP Analytics Cloud
7.3
Financial budgeting
NICE Nexidia Analytics
SAP Analytics Cloud
7.5
Forecasting
NICE Nexidia Analytics
SAP Analytics Cloud
7.6
Scenario modeling
NICE Nexidia Analytics
SAP Analytics Cloud
7.5
Management reporting
NICE Nexidia Analytics
SAP Analytics Cloud
8.5

Consolidation and Close

NICE Nexidia Analytics
SAP Analytics Cloud
7.4
Financial data consolidation
NICE Nexidia Analytics
SAP Analytics Cloud
7.6
Journal entries and reports
NICE Nexidia Analytics
SAP Analytics Cloud
7.2
Multi-currency management
NICE Nexidia Analytics
SAP Analytics Cloud
7.3
Intercompany Eliminations
NICE Nexidia Analytics
SAP Analytics Cloud
7.4
Minority Ownership
NICE Nexidia Analytics
SAP Analytics Cloud
7.1
Local and consolidated reporting
NICE Nexidia Analytics
SAP Analytics Cloud
7.9
Detailed Audit Trails
NICE Nexidia Analytics
SAP Analytics Cloud
7.4

Financial Reporting and Compliance

NICE Nexidia Analytics
SAP Analytics Cloud
7.6
Financial Statement Reporting
NICE Nexidia Analytics
SAP Analytics Cloud
7.6
Management Reporting
NICE Nexidia Analytics
SAP Analytics Cloud
8.2
Excel-based Reporting
NICE Nexidia Analytics
SAP Analytics Cloud
7.1
Automated board and financial reporting
NICE Nexidia Analytics
SAP Analytics Cloud
7.5
XBRL support for regulatory filing
NICE Nexidia Analytics
SAP Analytics Cloud
7.5

Analytics

NICE Nexidia Analytics
SAP Analytics Cloud
8.3
Personalized dashboards
NICE Nexidia Analytics
SAP Analytics Cloud
8.7
Color-coded scorecards
NICE Nexidia Analytics
SAP Analytics Cloud
8.2
KPIs
NICE Nexidia Analytics
SAP Analytics Cloud
8.6
Cost and profitability analysis
NICE Nexidia Analytics
SAP Analytics Cloud
8.1
Key Performance Indicator setting
NICE Nexidia Analytics
SAP Analytics Cloud
8.3
Benchmarking with external data
NICE Nexidia Analytics
SAP Analytics Cloud
7.8

Integration

NICE Nexidia Analytics
SAP Analytics Cloud
7.9
Flat file integration
NICE Nexidia Analytics
SAP Analytics Cloud
8.2
Excel data integration
NICE Nexidia Analytics
SAP Analytics Cloud
8.2
Direct links to 3rd-party data sources
NICE Nexidia Analytics
SAP Analytics Cloud
7.3

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

  • Functional desing. Easy to learn and develop
  • Live connectivity to SAP sources so the data is not needed to be in the cloud (important for some business for data privacity)
  • SAC is working in different functionalities
  • SAC is growing in a scheduled way so you can know which roadmap will be the following months
  • Easy SSO with SAP sources
Andreu Piqueras | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

SAP Analytics Cloud

  • Performance: in some scenarios, the tool has big troubles in its performance when the volume of data is quite big (mainly with tables and filters).
  • Maturity: as it is a quite new tool, it is not mature enough to satisfy some business necessities. Also, the tool has some bugs which should be basic for a reporting tool.
  • Mobility: I believe mobile apps for SAP Analytics Cloud should be improved (both for Android and iOs devices). They are not as good as the web version. Moreover, stories for mobile devices have to be created in a particular template, which can be annoying in some cases.
Alex Gutierrez | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

SAP Analytics Cloud 9.0
Based on 1 answer
SAC support allows you to ensure that your company has the specialized support during and after implementation, which means that your company will not stop its operations due to the operation of the system, since, in case of doubts or problems with the system , the team of experts will solve them in the shortest possible time.
Continuous support is very important, since it allows to obtain the maximum performance of the solution and to obtain a balance between the functionality, the performance of the tool and an efficient support service.
SAP has a specialized team dedicated exclusively to providing advice to support staff and end users, solving technical and operational problems and providing support in the additional requirements is an added value for your business that gives way to continuous improvement and maximum use of the system.
Enrique Espindola Barajas | TrustRadius Reviewer

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

SAP Analytics Cloud

This tool does not match up to its competitors like microstrategy and Tableau when it comes to data visualization. It takes more time and effort creating dashboards and building schema objects in this tool. It is not as easy to learn as other competitive tools. Implementation is also not as smooth as other data visualization tools and platforms available on the market. Creating ad-hoc reports is not as quick and easy compared to its competitors.
Anonymous | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

SAP Analytics Cloud

No score
No answers yet
No answers on this topic

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

SAP Analytics Cloud

  • Multiple SAP sources can be connected into one software.
  • No lag time with data or analytics. Crucial for our real estate market which is always changing.
  • The only negative ROI would be the training and steep learning curve we had to invest in this.
Anonymous | TrustRadius Reviewer

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Analytics Editions & Modules

Additional Pricing Details
Calculate the Impact of Mattersight Behavioral Analytics on Your Contact Center: https://www.mattersight.com/resources/benefit-calculator/

SAP Analytics Cloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Analytics Cloud Editions & Modules

Edition
Business$211
EnterpriseCustom2
  1. per user, per seat
  2. Unlimited users
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NICE Nexidia Analytics
9.2
SAP Analytics Cloud
8.2

Likelihood to Renew

NICE Nexidia Analytics
9.1
SAP Analytics Cloud

Usability

NICE Nexidia Analytics
8.2
SAP Analytics Cloud

Reliability and Availability

NICE Nexidia Analytics
9.1
SAP Analytics Cloud

Performance

NICE Nexidia Analytics
7.3
SAP Analytics Cloud

Support Rating

NICE Nexidia Analytics
9.1
SAP Analytics Cloud
9.0

In-Person Training

NICE Nexidia Analytics
9.1
SAP Analytics Cloud

Online Training

NICE Nexidia Analytics
9.1
SAP Analytics Cloud

Implementation Rating

NICE Nexidia Analytics
9.1
SAP Analytics Cloud

Scalability

NICE Nexidia Analytics
9.1
SAP Analytics Cloud

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