What users are saying about
51 Ratings
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Score 7 out of 100
90 Ratings
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Score 8 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics excels with projects that have at least 3 parts. The first part is the ability to address and compare different modeling types. Suppose you are an analyst interested in predicting home prices or whether an individual will reapply for unemployment insurance. There are lots of model types that could work for these two situations. SAS Advanced Analytics makes it easy (although not as easy as SAS Enterprise Miner) to compare the performance of different modeling types, such as comparing support vector machines with random forest models. A second scenario that SAS Advanced Analytics does a good job at is making the analysis reproducible. By showing the lineage of analyses, another analyst is able to follow the work of the previous analyst. This is a huge advantage for individuals working in corporations or governments. The third area SAS Advanced Analytics is useful is in text analytics. The field is huge now, and I haven't come across a software that makes text analytics as easy as SAS Advanced Analytics.
Thomas Young | TrustRadius Reviewer

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

  • Complex Survey Analysis- SAS is a great resource if you need to analyze complex survey data. One can easily write code for this by inserting (survey) in front of the procedure with the weight, cluster, and strata variables. (ex: surveyfreq)
  • Modeling/ Graphing- SAS creates clean and easy to understand graphs and models which take visual data to the next level.
  • Support- There is a large SAS Advanced analytics online support in place. It is easy to find help on many procedures that you will use in this software.
Anonymous | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

SAS Advanced Analytics

  • SAS Analytics does not have very good graphic capabilities. Their advanced graphics packages are expensive, and still not very appealing or intuitive to customize.
  • SAS Analytics is not as up-to-date when it comes to advanced analytical techniques as R or other open-source analytics packages.
Remy Welch | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 4.5
Based on 5 answers
Not only does SAS become easier to use as the user gets more familiar with its capabilities, but the customer service is excellent. Any issues with SAS and their technical team is either contacting the user via email, chat, text, WebEx, or phone. They have power users that have years of experience with SAS there to help with any issue.
Nathan Och | TrustRadius Reviewer

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 6.1
Based on 2 answers
If SAS Enterprise Guide is utilized any beginning user will be able to shorten the learning curve. This is allow the user a plethora of basic capabilities until they can utilize coding to expand their needs in manipulating and presenting data. SAS is also dedicated to expanding this environment so it is ever growing.
Nathan Och | TrustRadius Reviewer

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 10.0
Based on 1 answer
SAS probably has the most market saturation out of all of the analytics software worldwide. They are in every industry and they are knowledgable about every industry. They are always available to take questions, solve issues, and discuss a company's needs. A company that buys SAS software has a dedicated representative that is there for all of their needs.
Nathan Och | TrustRadius Reviewer

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 9.0
Based on 1 answer
Although nothing is perfect, SAS is almost there. The software can handle billions of rows of data without a glitch and runs at a quick pace regardless of what the user wants to perform. SAS products are made to handle data so performance is of their utmost important. The software is created to run things as efficiently as SAS software can to maximize performance.
Nathan Och | TrustRadius Reviewer

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 9.5
Based on 4 answers
SAS is generally known for good support that's one of the main reasons to justify the cost of having SAS licenses within our organization is knowing that customer support is just a quick phone call away. I've usually had good experiences with the SAS customer support team it's one of the ways in which the company stands out in my view.
Yoni Dvorkis | TrustRadius Reviewer

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 9.0
Based on 1 answer
SAS has regional and national conferences that are dedicated to expanding users' knowledge of the software and showing them what changes and additions they are making to the software. There are user groups in most of the major cities that also provide multi-day seminars that focus on specific topics for education. If online training isn't the best way for the user, there is ample in-person training available.
Nathan Och | TrustRadius Reviewer

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 8.0
Based on 1 answer
There are online videos, live classes, and resource material which makes training very easy to access. However, nothing is circumstantial so applying your training can get tricky if the user is performing complex tasks. When purchasing software, SAS will also allocate education credits so the user(s) can access classes and material online to help expand their knowledge.
Nathan Och | TrustRadius Reviewer

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 9.0
Based on 1 answer
Ask as many questions you can before the install to understand the process. Since a third party does the installation your company is sort of a passanger and it is easy to get lost in the process. It also helps to have all users and IT support involved in the install to help increase the knowledge as to how SAS runs and what it needs to perform correctly.
Nathan Och | TrustRadius Reviewer

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

SAS Advanced Analytics

We had major use of SAS in forecasting where it doesn't require high level of coding knowledge and which has highly efficient models built in which can give good results on forecasts without lot of manual intervention. This tool was designed specifically for forecasting and hence was always a better choice compared to other tools.
Rishi Bavishi | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

SAS Advanced Analytics

SAS Advanced Analytics 9.0
Based on 1 answer
It all depends on the type of SAS product the user has. Scaleability differs from product to product, and if the user has SAS Office Analytics the scaleability is quite robust. This software will satisfy the majority of the company's analytic needs for years to come. In addition, if SAS is not meeting the users needs the company can easily find SAS solutions that will.
Nathan Och | TrustRadius Reviewer

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

SAS Advanced Analytics

  • SAS Advanced Analytics is not the cheapest software on the market. The overall cost was weighed against free, open-source software tools. The overall return, I think, was quite positive because SAS Advanced Analytics saves enormous amounts of time compared to the open-source software tools.
  • At first, adopting SAS Advanced Analytics was a negative return because it took time for individuals to change their analytics habits and adjust to superior tools available at their discretion.
  • SAS Advanced Analytics has replaced the need to hire less expensive R or Python programmers. So, although the software requires an initial expensive upfront investment, the ease of use makes it so that other areas of expenditure save money.
Thomas Young | TrustRadius Reviewer

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAS Advanced Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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